SUMMARY

• Over 5+ years of experience in Cisco VOIP equipments and VoIP related technologies
• Detail oriented and experienced Voice Network Engineer with experience in Cisco Unified Communications Manager(CUCM), Call Manager Express (CME), Cisco Unity, Cisco Unity Connection, Cisco Unity Express (CUE), Unified Contact Center Express (UCCX) and voice applications.
• Knowledge on Unified Contact Center Enterprise UCCE.
• Familiar with managing Cisco Unified Call Center Managers, UNITY voicemail systems, H323 and SIP voice gateway, LAN/WAN and System Integration.
• Created Voice Mail boxes, call handlers, create and reset passwords.
• Created dedicated VLANs for Voice and Data with QoS for Prioritizing VOICE and DATA.
• Extensive knowledge of installing advanced configurations on Cisco Call Manager platforms.
• Created an enterprise dial plan in Cisco Call Manager and Cisco Gateways.
• Strong experience performing: Layer 2 and Layer 3 switching, VLANs and 802.1Q trunking, and Inter - VLAN configurations, PRI (Primary rate interface).
• Knowledge of Fax server.
• Knowledge of Telepresence SX Series and Codecs C40.
• Hands on experience in deployment of CUCM versions 9.1and 10, Cisco Unity Connection 8.5, CME and Cisco Unity Express.
• Designed, Installed and maintained several different sizes and varieties of phone and data equipment on the customer premise
• Subject Matter Expertise of VOIP protocols H323/MGCP/SIP/SCCP.
• Advance level troubleshooting skill set for analog connections FXS/FXO/PLAR and Digital connections for ISDN/BRI/PRI/T1/E1.
• In-depth knowledge of Cisco Unified Communications like UCM, Unity Connection.
• Worked on Cisco Routers-2600, 2500, 3600, 3745, 3845, 3900E, Cisco Switches-6500, 3550, 2900 and CODECS ( G711, G729 ).
• Expert level knowledge of IP Telephony features Extension Mobility call flows/Device Mobility/Mobile Voice Access/Call Pickup/Group Pickup/Intercom/FAC/CMC/Time of Day Routing/Paging/ Call Park/ Directed Call Park/BLF/Speed Dials/MOH/Call Forwarding.
• Integration of Unity Connection with Call Manager using Skinny and SIP protocol.
• Integration of IM&P with Call Manager using SIP Trunking for Presence capabilities and using Jabber.
• Expertise in Cisco Meeting Place Express, Cisco Emergency Responder, Cisco Access Points and bridge, VPN IPSec and Cisco IP phones.
• Configuring QoS/Auto QoS in LAN and WAN environment.
• Expertise in Unified Communication (UC) technologies including SIP trunking, Session Border Controller (SBC), IP-PBX, PSTN gateway
• Creating reports from Cisco Unified Communications for Management review and decision making.
• Configuring Call Detail Records and Call Management Records
• Monitoring Cisco Unified Communications health using RTMT.
• 24/7 availability for supporting the environment.

TECHNICAL SKILLS

Cisco UC software: Unified CM (Call Manager) (8.5 to 10.5),Unity (unity, unity connection and unity express),Cisco contact center express (UCCX).

Other UC features: Cisco CME,H323, MGCP, SIP gateways,SIP trunking, SBC,CUBE.

Cisco UC devices: Cisco UC Devices 796x, 797x Phones, Third Gen Phones, RT 99xx Phones.

Protocols: SCCP, SIP, MGCP, H323 and TCP/IP

Routers: Cisco 4000, 3800, 3600, 2800, 2600, 800 Series.

Switches: Cisco 6500, 3700, 3500, 2900 Series.

Other Cisco Tech: LAN Switching, WAN/ LAN QOS, DHCP, DNS.

Operating systems: Windows NT/2000/XP/Vista/Win7/Win8/HPSL/Excel

PROFESSIONAL EXPERIENCE

Confidential, Texas

Cisco VOIP Engineer

Responsibilities:

• Deployed IP telephony setup for 200 Business Locations with centralized call processing using CUCM 9.1.2, UCCX 9.1 and UC 8.5.
• Support for enterprise environment with distributed call processing.
• Installed and troubleshoot cisco call manager 7.0, 8.2 and unity 7.0,8.
• Created dedicated VLANs for Voice and Data.
• Debugged and fixed the problems caused by codec mismatch between vendors in a large network consisting of multiple LANs and WANs environment.
• Designed, operations, management and evaluation of complex voice over IP systems for lab environment.
• Troubleshoot IPT from end to end; including IPT voice quality issues between and within locations.
• Configured and installed VOIP devices and IP Phones such as 7940, 7942, 7960, 7961, 7971G-Ge, 7975G IP phones of 7900 series.
• Monitored the action plans for project implementation.
• Provided technical support and customer training to users on the network.
• Created Voice Mail boxes, call handlers, create and reset passwords.
• Configured an enterprise dial plan in Cisco Call Manager and Cisco Gateways.
• Created an enterprise dial plan in Cisco Call Manager and Cisco Gateways.
• Configured H323, SIP & MGCP Gateways.

Environment: CUCM (9.1.2), UC (8.5), IP phones 7900 series, h323, SIP, MGCP, Voice gateways, switches.

Confidential, Denver, CO

Cisco VOIP Engineer

Responsibilities:

• Deployed IP telephony setup for multisite campus with centralized call processing using CUCM 8.5 and CUCM 8.6.2, UCCX 8.5 and UC 8.6.2.
• Designed, operations, management and evaluation of complex voice over IP systems for lab.
• Configured and managed Cisco Unified Communication Manager (CUCM 8.6.2), Cisco Unified Contact Center (UCCX 10.0) and Unity Connections (CUC 9.1), Cisco IM & Presence 9.1.2 and Jabber.
• Handled SRST, Voice Routing Protocols and Voice Gateways.
• Created an enterprise dial plan with Route partitions, Calling Search Spaces, Line Groups, Route lists and Route Patterns in Cisco Call Manager and created VLANs and necessary configuration.
• Configured and installed VOIP devices and IP Phones such as 8945, 8851, 8841, 7841, 7942, 7960, 7961, 7971G-Ge, 7975G.
• Provided technical support and training to users on the network.
• Created an enterprise dial plan in Cisco Call Manager and Cisco Gateways.
• Configured H323, SIP & MGCP Gateways.
• Support cisco CUCM, Unity day-to-day support. Provide support for call centers connected to the Cisco UCCX call center, IVRs, and call recordings.

Environment: Voice Engineering, Routing and Switching, Cisco Call Manager 8.5,8.6.2, Cisco UCCX 8.5, UC 8.6.2, Cisco IM & Presence 9.1.2, jabber, SIP trunks, inter cluster trunks, Pots lines, IP Phones845,8851,7841,7942,7960,7975G, dial plans, MS Office, Windows.

Confidential

VOIP/Network Associate

Responsibilities:

• Designed, operations, management and evaluation of complex voice over IP systems for lab.
• Executed several implementations of cisco CUCM 8.5, Unity 8.0, CME and unity express.
• Monitored and troubleshoot call routing, number translation, pickup groups, and call handler issues.
• Troubleshoot IPT voice quality issues between and within locations
• Designed, tested and implemented cost effective customized Voice solutions for clients including full and fractional ISDN-T1 circuits.
• Ensured proper connection of SIP or H.323 protocols.
• Demonstrated thorough understanding of Voice Gateways (SIP, H323 and MGCP), Protocols (H323, SIP, and MGCP) in providing solutions to customer.
• Integrated the cisco unified wireless IP phones with cisco unified call manager and cisco unified CME using IEEE 802.11 over a cisco access point.
• Handled SRST, voice routing protocols, QoS and voice gateways.

Environment: CUCM 8.5, UC 8.0, CME, SIP, H323, MGCP, IEEE 802.11, IP PHONES, SRST, call routingNumber translation, Voice gateways,switches.

Confidential

Network Engineer

Responsibilities:

• Responsible for resolving network problems and assisting users on the network.
• Performed scans for LAN and WAN connectivity.
• Updated operating systems security patches.
• Cisco router configuration set up using routing protocols like RIP, EIGRP, OSPF and BGP.
• Switching related tasks included implementing VLANs and configuring ISL trunk on Fast-Ethernet channel between switches.
• Physical cabling, IP addressing, Wide Area Network configurations.
• Used Access database to screen users for proper IT Security Clearances
• Worked on 2600, 3600, 3700, 2800, 7500 series of routers.
• Worked on 1900, 2900, 3500, series of switches.
• Create Active Directory, user accounts; shared Network drives, setup user privileges & permissions
• Setup DHCP, DNS, VPN, VNC, E-Mail accounts
• Install and monitor Windows Server 2000, 2003 & 2008, Mac Server, and Linux.
• Installation and support Exchange Server 2003.
• Configuring routers and send it to Technical Consultants for new site activations and gave online support at the time of activation.
• Supporting Development team for the access to corporate network and outside world. Providing access to specific IP, Port filter and port access.

Environment: Routers and Switches, IP Subnetting, Rip, EIGRP, OSPF, VLANs and Troubleshooting.