SUMMARY

• A technically minded and highly qualified multi - disciplined Engineer who can provide technical direction in systems development, integration, testing, deployments, and implementation.
• Office 365 Engineer, having industry experience of 12+ years and administration experience in Office 365 tracks like Exchange, SharePoint Online, Teams, OneDrive for Business, MS Flow, PowerApps, eDiscovery and Compliance, Stream, Yammer, etc.

TECHNICAL SKILLS

• Microsoft 365
• Exchange Online
• SharePoint
• MS Teams
• OneDrive
• Skype for Business
• Active Directory
• Azure Cloud
• PowerShell Scripting
• Migrations
• Automations
• User Authentication
• Microsoft Purview
• Multi Factor Authentication
• Single Sign On
• AD Connect
• Data Loss Prevention
• E - Discovery
• Identity and Access Management
• Mimecast
• Microsoft 365 Engineer

PROFESSIONAL EXPERIENCE

Office 365 Engineer

Confidential, Detroit, MI

Responsibilities:

• Supported the Office 365 suite of tools, troubleshoot issues, and drive continuous improvement to optimize Office 365
• Responsible for quickly and accurately prioritizing incidents and promoting incident management
• Identity Management (AAD-Connect, ADFS | Exchange Online | SharePoint Online Office Deployment | EMS - Enterprise Mobility Suite (ARMS, Intune, Azure AD Connect Health)
• Worked in MS Exchange to create, reconfigure and manage user mailboxes
• Document system configurations and build standards for O365 messaging services such as email retention & archiving, public folders, shared mailboxes, O365 license management/tracking, 3rd Party application integrations, role-based access, and PST files management
• Provided technical guidance for migration and configuration Office 365
• Monitored Email Security with Proofpoint, DLP, IronPort, SPF, DKIM and DMARC
• Worked Information governance: Retention policies, Archive policies
• Managed Exchange Online Mailboxes with or without PowerShell, configured personal mailbox settings, set up Auto discover, Mailbox Quotas, Inbox Rules
• Worked with the project teams on implementing the defined policies within Identity and Access Management (IAM) Solution
• Extensive experience in troubleshooting and resolving production issues regarding all SharePoint components
• Experience in training the business users to understand the site functionalities and customizing SharePoint sites
• Analyzed and resolved migration issues from on - Premises to Office 365. (Hybrid, Cutover, Staged, IMAP)
• End to End Support, Migration and Implementation of the Enterprise Messaging System, Comprising of MS Exchange with around 70,000 mailboxes, 55,000 Office365 mailboxes and 40,000 mobile users
• Extensive experience in troubleshooting and resolving production issues regarding all SharePoint components
• Worked with Microsoft Exchange Server 2010/2013/2016 Hybrid, Outlook, Outlook Web Application (OWA), email queue and Exchange Push Mail for mobile devices
• Worked on Exchange 2010 and Outlook issues during domain migration and post migration with end users. Helped end users with getting the previous mailbox items and managing the Calendars accessing, Free/Busy and Public Folders issues.
• Day to Day monitored and Audited Office365 reports for security and tenant overall performance enhancement and to mitigate any risk or proactive monitor if there is any area of risk with security
• Supported large enterprise Exchange Server Hybrid design, Office 365 Mail Hosting project with Proofpoint Email Security devices
• Mailbox migration from Exchange 2010 and 2013 to O365 through PowerShell, EAC and custom tools for migration
• Design and managing MS Teams / Skype for Business rollout, engineering, and security access
• Gap analysis for training, pilots, governance, and deployment of Microsoft Teams
• Azure AD Compliance Management using O365 DLP, Security policies to ensure broad security goals
• Operations and maintenance of enterprise O365 infrastructure, including configuration, upgrades, level-3 troubleshooting, conditional access management, and modern desktop management solutions (MAM/MDM)
• Understanding of the broad set of information security technologies and processes (e.g., application security, risk management, data protection, encryption, identity and access management, logging and monitoring, security governance, network security) within cloud environments
• Supported multiple Office 365 Tenants Azure AD, Azure Security and Data Access Policies across enterprise
• Extensive experience and understanding of the SharePoint features, functionalities, limitations, hot fixes, and best practices to keep the production environment without any potential risks
• Troubleshot end user issues with reference to mailbox problems, delegation, retention, e-discovery, in-place hold, calendar, and message trace, shared mailbox, resource mailbox etc.
• Active Directory management and GPO design for multi-domain environment
• Good knowledge of Active Directory, DNS and DHCP in an enterprise environment.
• Provided Level 3 Support for Skype for Business and Exchange
• Designed MDM Mobile Device Management Intune suite for protecting data on mobile devices

Exchange/Office 365 Engineer

Confidential, Portland, OR

Responsibilities:

• Provide technical assistance on escalated issues related to Exchange online/ SharePoint online and Teams and collaboration services with office365
• Hands On administration experience with Microsoft Office 365 cloud technologies like Azure, OneDrive, Yammer, SharePoint Teams, Lync Audio Conferencing
• Have Office365 Hybrid environment to migrate On-premises exchange mailboxes to Office365
• Successfully developed and delivered from On-premises Exchange platforms to Office 365
• Worked on Office 365 security and compliance Management services for inactive users, DLP, Transport rule, Archiving and spam filter feature
• Extensive knowledge and experience in Public, Private and Hybrid cloud.
• Worked with the project teams on implementing the defined policies within Identity and Access Management (IAM) Solution.
• Assisted with the deployment of Office 365 to approximately 4,000 user and service accounts; This included setup/maintenance of a Directory Synchronization server (DirSync), ADFS servers, and Exchange 2010 hybrid servers
• Enabled hybrid environment for migrating mailboxes and Lync accounts to O365
• Build and configure SharePoint sites and train the business users
• Involved in the certificate renewable activity in ADFS
• Developed Skype for Business, MS Teams IM, Meeting and Video Conferencing solutions to replace Go to Meeting costs and utilize O365 all in one Collaboration Suite
• PowerShell scripting and auditing in Azure, ADFS and Exchange Online
• Manage Architecture, design of Cisco IronPort Email security appliances for entire enterprise to control Spam, Virus security and mail reporting services
• Managed Azure AD for MFA, Conditional access, PIM and Password protection and information protection Databricks, EventHub, Data Lake, Azure site recovery
• Automated and executed Office 365 procedures utilizing Windows PowerShell
• Knowledge in designing and implementing of Active Directory and Network Fundamentals Protocols such as TCP/IP, DNS, and Group Policy
• Troubleshot End user issues on Mailbox, Outlook Connectivity and Active Sync
• Created new mailboxes, synced it to O365 and converted it to another mailbox using PowerShell
• Test, implement and integrate Identity and Access Management (IAM) systems and solutions

Office 365 Admin

Confidential, Dublin, OH

Responsibilities:

• Understanding the customer’s need to design, implement, and support various nodes of O365 including Exchange Online, SharePoint Online, ODB, Teams etc.
• Resolving incidents related to the O365 suite of applications
• Worked on Exchange to O365 mailbox migration
• Cloud-based migration software and some Entry Level PowerShell scripting
• Extensive hands-on experience in eDiscovery, content search, mailbox restoration, litigation hold, mailbox archiving, one drive restoration/backup etc.
• Extensive knowledge and experience in Public, Private and Hybrid cloud
• Special focus on improving Teams Call Quality for end users at different sites, making use of Teams CQD reports for analytics and troubleshooting
• Implemented Teams Retention Policy for 1:1 chat and Teams channel messages for Pilot users, documented observations and answered user queries
• Helping hand in migrating Cisco IronPort server from one location to another and correspondingly updating O365 connectors with the current email server IPs for correct routing of emails
• Activating DKIM/DMARC records for custom domains on O365
• Implement AD FS and troubleshoot SSO/AD FS related issues
• Experience in troubleshooting email delivery issues, configuring anti malware and anti-spam policies etc.
• Creating conditional access policies enforcing MFA for B2B collaboration
• Responsible for fetching complex report used for auditing the emails which were approved/rejected and expired basis moderation
• Troubleshoot issue related to account synchronization through FIM
• Troubleshot issue related to Azure AD connect

System Admin

Confidential, New York, NY

Responsibilities:

• Configured File servers, and AD Domain Controllers
• Responsible for providing phone and onsite technical support for over 3500 users
• Administered Exchange 2007/2010 server and resolved tickets in post migration phase
• Maintained Domain Controllers Primary and Secondary
• Created Group Policies and OUs for better organization
• Created and implemented new group policies
• Built, Updated and Maintained Virtual Machines
• Installing, Configuring & managing DNS, DHCP
• Designed and implemented a SCCM patch management solution using Windows Software Updates 2.0
• Installed patches and updated antivirus on all servers
• Troubleshot high speed (Cable\ DSL & wireless) internet connectivity issues
• Maintained Domain Controllers Primary and Secondary
• Preparation of SOPs for helpdesk team to solve L1 level issues
• Administrator Accounts, Server Ethernet Connections, Low Server Disk Space, Servers from backups
• Provided Remote support and administration on the network for internal and Microsoft remote desktop connection