NOC Engineer Resume Atlanta, GA - Hire IT People

OBJECTIVE:

NOC Engineer / L3 Help Desk Support /Network Security

SUMMARY OF QUALIFICATIONS

Proficient in CISCO and Window networking infrastructures with good understanding of Linux.
Established ability to analyze, troubleshoot and determine technical problems within LAN/WAN infrastructure, as well as WLAN.
Monitor Linux and window server - based networks infrastructures using WUG, SMART, and ZENOOS software.
Schedule and perform maintenance and system upgrades of network infrastructure.
Monitor System alerts and Load balancers devices and processes using (Fat pipe, Elfiq, Vselect)
Provide excellent CISCO IOS network security:layer 2 securities, AAA configuration, Router security, SAN security, IOS Firewalls IDS/IPS, Syslog, IPSec VPN solution).
Superb knowledge of TCP/IP Fundamentals, (NAT, DNS, ACL, ftp, http).
Proven ability to multitask and work collaboratively in a strong team concept environment, as well as working independently on specific assignments.
Excellent analytical skills, focusing in time management and organization s priorities while aiming to customer s satisfaction.
Perfectly fluent in English and French language.

WORK EXPERIENCE

Confidential, Atlanta GA

Configure, test and troubleshoot various networking devices before deployment, including Linux-base Servers, Routers, switches, firewall, Dslams, WAP, CMTS: (Cisco, Dell, HP, Motorola, Paradyne, Ruckus, Netopia, Merlot, Renaisis, Tut)
Monitor 24/7 Lodgenet network system using WUG, ZENOOS, and SMART software.
Resolve and escalate system alerts issues appropriately from start to completion.
Perform system maintenance to proactively tune various network issues prior to occurrence.
Dispatch field technicians on various sites, and provide guidance for network devices connections, configuration and troubleshooting.
Create, open, resolve and close escalated trouble tickets using clarify and freedom vision ticketing system.
Investigate, analyze and document technical issues, then provide recommendation to upper management,
Provide 24/7 support and troubleshooting of a variety of network related issues including Guests connectivity and devices operability.
Configure, monitor, and insure connectivity of LAN, and WAN sites.
Daily phone and email troubleshooting of server-based connection issues.

Confidential, Morrow GA

Computers Lab-room Intern

Roles:

Lead group of students in implementing various LAN, WAN, and Wireless technologies in the computer lab environment.
Direct LAB Project in configuring various L2 Protocols (frame/relay, PPP, HDLC, STP, VTP ARP, CDP ), an L3 protocols (rip1, rip2, EIGRP, OSPF, BGP )
Coordinate lab project in configuring various securities systems including (IOS firewalls, IPS/IDS, PIX/ASA, IPSec-VPN, VLAN/ACL, SSH, SYSLOG ), using CISCO s CLI and SDM.
Racking and cabling of various networking equipment to ensure operational status.
Erase and reload Routers and Switches basic configurations before and after each Lab session.
Provide exam and assignment supervision as well as assisting students with various networking issues.

Confidential, Atlanta GA

Network Support Analyst

Roles:

Deployed network as per company requirement and as designed by the Senior Network Admin.
Provide daily Maintenance and troubleshooting of various Network infrastructure issues.
Carried out network s IP address assignment, and routing protocols implementation with emphasis on IP conservation and Network scalability.
Deployed and monitored network security through IOS Network Security configuration.
Support and maintain network devices including Routers, Switches, Hubs, PIX Firewalls, IP Phones, ASA 5500 series.
Provide software and hardware support to local and remote users over the phone and e-mail.
Investigate networking issues and communicate recommendations to upper management.

Reference: Available upon request