Human Resources Associate Resume ST Petersburg, FL - Hire IT People

SUMMARY

Seventeen (17) Years of Experience as a Customer Service Representative.
Four (4) Years as Payroll Specialist/Benefit Administrator/HR Associate.
Bilingual (English - Spanish) with Polished Communication and Relationship Skills.

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, ST Petersburg, FL

Human Resources Associate

Responsibilities:

Administer benefit enrollments, changes terminations, and open enrollment.
Responsible for delivering valuable benefits expertise to our small emerging clients through effective consultation on benefits investment strategy open enrollment and providing benefits education during quarterly renewals and throughout the plan year.
Prior benefit renewal experience with C-level executives and regular employees.
Strong knowledge of Workday and MS Office.

Confidential, Oldsmar, FL

Provider and Member Assistance Team Lead

Responsibilities:

Assist CSR in solving issues and getting correct information for members about benefits, claims, authorizations and appeals.
Handle escalated calls from members/providers while resolving their problems.
Sent Coaching requests to CSR’s supervisor when errors were found or received complaints about their interaction with the member/provider.
Provide billing information for certain overage dependents that have own policy.

Confidential, ST Petersburg, FL

Roadside Customer Service Representative

Responsibilities:

Assisted customer with roadside assistance needs.
Attained Road Warrior award twice in 2014 and in 2015 for General Motors program.
Elected top performer of second quarter of 2015 and earned circle of excellence award.
Supervise, train and coach a group of 20 representatives.