SUMMARY

• To work in an organization that offers adequate scope to leverage my knowledge and enhance my development skills to an environment where they will make a significant impact on the organization.

PROFESSIONAL EXPERIENCE

Confidential, Fremont, CA

Office 365 Admin

Responsibilities:

• Provided technical support to client with respect to all collaboration platforms like Exchange, Exchange Online, O365, MS Teams, SharePoint & One Drive
• Supported the messaging environment in the Cloud (Office 365) and Exchange Server 2016.
• Worked on Multiple projects, which includes, migrating the mailboxes to O365, implementing Hybrid configuration
• Served as a 2nd/3rd level escalation point for problem and resolution associated with, MS Teams, OneDrive & SharePoint issues, Exchange and facilitate Day to Day operation work.
• Global support for License Provisioning (E1, E3, E5)
• Managed O365 services (Exchange Online, OneDrive, Teams, SharePoint) related operation activities and reporting.
• Managed all Office365 Global administrator related support like Exchange Administrator, License assignment, Compliance & Security, Audit logs, In - place e-discovery & hold management
• Automated and executed custom scripts for Office 365 report like Audit logs/Sign-in logs.
• Managed O365 Migration through PowerShell command for bulk users. Migrated users successfully.
• Managed Android and iOS device through Intune MAM policy.
• Managed all issues related to AAD connect server.
• Checked and analyzed Call quality Audio report for Skype for Business and MS Teams.
• Managed Bandwidth calculation for O365 services like Exchange Online, Teams.
• Managed Centralized Mail gateway servers for Inbound and Outbound emails
• Reviewed users sign-in to check if any malicious attack and admin audit logs for any admin activity done.
• Managed Geo-fencing tagging on O365 for user and restrict O365 access for base location
• Managed Risky events and informed security team about the same.
• Created and Managed conditional access policies in Azure AD.
• SAAS Applications Integration, Azure RBAC, Azure IAM, Azure MFA, AADDS, Azure B2B and B2C Directory, Exchange online, Directory Synchronization

Confidential, San Jose, CA

O365 Administrator

Responsibilities:

• Exchange O365 account administration\ troubleshooting \ User Management
• Created and managed Distribution List, shared mailbox, and providing the Users Permissions, mailbox license, mail flow monitoring and email backup
• Created, replicate, and assign rights of Public Folder
• Microsoft Azure administration - adds moves, and changes
• Troubleshoot failed migration issues relating to O365
• Aid customer in deploying and configuring Microsoft products
• Help customers with migrations, step by step
• Maintained required support knowledge base documents
• Evaluated end users privileged access via entitlement reports
• Troubleshot, And Resolved On-Prem Cloud Email issues in a Hybrid Environment
• Email Restoration, Email Account Migration - On-Prem Exchange to Exchange online
• Cloud Exchange calendar/shared folder permissions and delegation.
• Created and managed application integrations for identify and access management.
• Having Experience of Creating conditional Access policies Multifactor authentication (MFA), Resetting MFA and Resolving the MFA issue
• Managed and troubleshot issues related to MFA
• Created, manage Transport Rules and troubleshoot issues eDiscovery Management
• Managed Connection filter, Spam filter

Confidential, Portland, OR

Office365 Engineer

Responsibilities:

• Provided technical support to all Enterprise and Broad commercial customers on phone and remotely for Office365 Product & Services.
• Assisted customers in setting/deploying Office365 services for first use or recommending/sharing best practices to customers already using Office365 services.
• Troubleshot issues related to Outlook connectivity, Email/Outlook profile setup and Calendar issues for Windows and MAC users.
• Troubleshot Mail Flow issues related to Exchange Online, FOPE/EOP, On-premises Exchange server, Edge Transport server, Hybrid Mail Flow Scenarios.
• Troubleshot issues related to various client protocols/connectivity like OWA, MAPI, Exchange Active Sync, IMAP, POP & SMTP.
• Troubleshot issues related to Client Access, Mailbox & Hub Transport Server for Exchange 2010, 2013.
• Troubleshot ADFS/Single Sign On, Authentication issues while accessing Office365 Services.
• Worked on issue related to High availability (Cluster, DAG), Exchange Database/Server recovery.
• Scoped and documented scenarios, potential causes and troubleshooting steps.
• Researched and tested the solution/workaround in the lab environment before sharing with customer on complex issues.
• Demonstrated leadership through personal responsibility, accountability and teamwork.
• Shared knowledge with others through solution documents, contribute to social media, engage technical communities, build automated self-help solutions, and create training.

Confidential, Portland, OR

Technical Project Coordinator

Responsibilities:

• On call support, managing/ fixing production incidents, strategy planning for environments and systems
• Troubleshot business related applications like report analyzing tool
• Experienced in operational 24x7 supports, best practice troubleshooting, monitoring, capacity planning and maintenance
• Configured the Outlook for the client machines
• Troubleshot Internet and system hang issue
• Backup & Restore of Servers
• Participated in the Downtime Activity for server maintenance