Network Security Engineer Resume Profile ,NC - Hire IT People

Objective:

To continue to improve my networking and security knowledge through experience in the IT field Qualifications/knowledge: CCNA expired R55 and R65 Provider 1, Smartview Dashboard and Tracker Juniper JUNOS and Netscreen Knowledge Fortigate Knowledge Cisco Pix/ASA Knowledge Unix/Linux knowledge

Experience:

Confidential Security Services Tier 2/Network Security Engineer

Responsible for the day to day operations of thousands of Firewalls, VPNs, Proxy Servers, Routers, and Switches for over a thousand customers including the Department of Justice, General Motors, US Postal Service, USDA, and Lexmark on multiple platforms including Cisco devices, Checkpoint on Sun and Nokia devices, Blue Coat proxy servers. Served as an escalation point for Security Monitors to use as a resource for questions or for issues that required an in depth technical analysis. Responsible for the implementation of policy changes based on customer requests and troubleshooting those connections to ensure that the customer received maximum efficiency from the equipment. Expectations included the ability to speak to the customer for various lengths of time and troubleshoot connection issues from simple circuit issues to more complex routing or firewall policy issues, the ability to think outside the box to solve complex issues while at the same time keeping in constant contact with the customer. Troubleshooting techniques included checking firewall logs in syslog or in Smartview Tracker, the ability to troubleshoot routing issues involving BGP, OSPF, EIGRP, or basic static routes, the ability to be able to follow the flow of TCP and UDP traffic through packet captures in multiple formats or by using FW Montior on Checkpoint devices. Responsible for properly notifying management and escalating within Managed Security Services as well as driving issues with other groups to resolution. Responsible for following procedure and proper and clear documentation of all work done in a variety of ticketing systems including Remedy and Web based. Received a Public Trust Security Waiver for the Department of Justice and the USPS. Confidential Security Specialist Responsible for the day to day operations of firewalls, VPNs, Proxies, and Loadbalancers for multiple customers including BP, Nissan, and Johnson and Johnson. Firewall responsibilities included Pix, Checkpoint, and Juniper firewalls.

Confidential Security MonitorResponsible for proactive troubleshooting resulting from auto generated tickets in the Remedy ticketing system as well as reactive troubleshooting resulting from customer calls and internal engagements. Responsible for arranging hardware dispatches through multiple vendors and coordinating them with the customers. Responsible for the general health of all managed devices on over a thousand customer networks as well as the responsibility to triage issues and prioritize some problems above others to most efficiently deal with all customer issues, big or small. Confidential IT Technician Responsible for hardware and software related issues throughout over 11 locations inConfidential. Hardware issues including Cisco Wireless Access Points, Hubs, Switches, PC Hardware, and printers from inkjet to laserjet by multiple vendors. Expectations included being able to properly troubleshoot issues big or small for end users with varying levels of technical knowledge on the phone or in person. Responsible for the training of end users in programs and procedures. Expected to have a high working knowledge of Windows Server 2003, Windows XP, Windows 2000 Pro, and Microsoft Office 2003 and 2007. Confidential Network Support Responsible for the day to day operations, installation, and configuration of end user wireless equipment on the 900mhz, 2.4 Ghz, and 5.8 Ghz bands. Worked to improve the current network structure at the NOC and plan for future changes. Configured Cisco routers and switches in a WAN environment.

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Network Security Engineer Resume Profile

NC

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