TECHNICAL SKILLS

• VMware training course VMware 5.1 5.5
• VMware5.5
• VMware6.0
• F5 Loadbalancer Configuration
• Switching (VLANs
• STP
• VTP
• RSTP
• MSTP
• HSRP
• PVST+)
• Small Business to Enterprise Network Experience
• Cisco routers and switches
• Cisco Nexus
• Ran scripts for Juniper equipment
• Network Audit/Assessments
• WANs (T1s
• T3s
• Frame Relay and MPLS)
• Cisco ASA Firewalls

PROFESSIONAL EXPERIENCE

Confidential

Network Engineer

Responsibilities:

• Deployed a robust, stable, and manageable LAN/WAN/DMZ for the OnCue network
• Worked with Microsoft Visio and Omnigraffle for network designs concerning rack elevation
• Managed projects from inception to completion
• Worked with customers on network request and issues
• Configured and supported switches, routers, load balancers, and firewalls
• Worked with the team to troubleshoot network issues
• Provide 1st/2nd level support for network escalations
• Monitor and respond to event dashboards

Confidential

Sr. Network Engineer

Responsibilities:

• Designed and delivered proven IT infrastructure and end - user solutions to ensure growing business in a FDA and SOX regulated environment.
• Designed and delivered IT projects with third party vendors.
• Specifically trained end-users on wireless solutions and new installs.
• Configured, mounted, and added licenses to Cisco 3702i Aps
• Troubleshooting various issues with Cisco ASA such as SSH, routing, configuring objects, NAT translations, access-lists, dhcp, and DNS.
• Configured, and troubleshooted Cisco 2960-X,ISR 4331, ASA 5515, 4507E and SG300 devices
• Monitored and added new devices into Solarwinds
• Created and maintained diagrams in Microsoft Visio for IDF closets
• Upgrading, maintaining, and supporting Cisco ASA firewalls
• Ran software upgrades for NX-OS, Cisco IOS, and the ASA Firewall during change windows
• Worked with Systems Engineers to capture from different nodes on Nexus 5k/7k
• Making recommendations on the Nexus 5k and 7k series.
• Configured Nexus 5k/7k per customer requirments
• Responsible for stability, scalability, and performance of 600+ user environment
• Worked on-call for any network issues.
• Performed cross platform audits of Active Directory (AD) objects and user permissions.
• Provided third level help desk support for problems relating to Active Directory
• Managed User Accounts on Windows 7, Windows 10, and Windows Server 2012 R2 (Creation, Deletion, Permissions, and VPN Access)
• Worked with Windows Server 2012 R2 configuring NPS and applying windows updates and security patches.
• Worked with VMware Vcenter 6.0 supporting virtualized server environment
• Hardware: Confidential PowerEdge R720, R530, R520, and 430, Cisco: 3702i, 3925, 3945, 4507E, ASA 5515, SG 300-52P, 4331 ISR, 3750, 3750X, FireEye IPS

Confidential

Network Engineer

Responsibilities:

• Stabilized customer’s network by standardizing network device configurations at Confidential stores.
• Compared device configurations at remote sites against the standard configuration and preparing changes to the configuration as needed.
• Performed Network Audit
• Configured and troubleshooted with Cisco ASA, Alcatel, Cisco 2950, 2960-X and 3560 stack switches.
• On-call for any issues with implementation.
• Implemented Cisco WAP changes overnight
• Implemented various procedures to remain PCI compliant
• Created and maintained firewall policies to protect cardholder data

Confidential

Sr. Network Engineer

Responsibilities:

• Designed and configured Site-to-Site VPN tunnels and NAT translations between remote branches and datacenter
• Troubleshooted network connectivity and VPN tunnels
• Created diagrams in Microsoft Visio for technician to install Cisco ASA Firewall and Cisco Switches
• Ran SMF and MMF
• Configured BGP
• Assisted with design of MPLS network for brand new sites and migrated sites
• Used Solarwinds for network monitoring requirements to ensure adequate data and tools to monitor network utilization, service level agreement, and outage/impairment reporting
• Maintained documentation for new branches
• Upgrading, maintaining, and supporting Cisco ASA firewalls
• Troubleshooting various issues with Cisco ASA such as SSH, routing, configuring objects, NAT translations, access-lists, dhcp, and DNS.
• Opening up different ports for vendors and customers in the DMZ when needing access to the Confidential network.
• Performed Network Audits on remote locations
• Setup accounts within Active Directory
• Verifying connectivity with the use of packet-tracer and packet captures.
• Working with different contexts on ASA
• Built Radius Server to centralize authentication with NPS on Windows Server
• Setup routing with EIGRP and static routes with Nexus 7k/5k
• Ran software upgrades for NX-OS, Cisco IOS, and the ASA Firewall during change windows
• Worked with Systems Engineers to capture from different nodes on Nexus 5k/7k
• Making recommendations on the correct SFPs for Nexus 5k.
• Configured SNMP for Nexus 5k/7k
• Worked with Vcenter 5.5 creating snapshots, VMs, templates, and expanding disk space for users.
• Allocating resources to VMs on ESXi hosts as needed
• Migrated databases with Vmotion

Confidential, Irving, TX

Network Engineer

Responsibilities:

• Provided Tier2 Network Support for Citibank’s global network (10,000+ Employees 1000+ Nodes) with a focus in the Americas region supporting standard enterprise Cisco Internetworking Technology solutions.
• Supported Internetworking technology infrastructure solutions such as Load Balancers (F5 and Citrix), Juniper routers, WAN Accelerators/Optimizers (Riverbed), VoIP Appliances (Avaya), Wi-Fi/Wireless communications support, Other small pockets of both new and legacy internetworking technologies managed by NCIS.
• Provided timely response to phone calls into the NCIS Technical Support hotline from internal colleagues within CTI, Citi business clients, vendors, and others.
• Coordinated conference calls to conduct in depth technical reviews on ongoing incidents.
• Provided Major Incident Support
• Represented NCIS on conference calls for business impacting incidents which may or may not be due to a failure in NCIS managed technology infrastructure
• Drove major incident conference calls as a representative of NCIS through consistent, professional, and highly assertive communication
• Maintained focus and poise for the duration of the major incident support cycle and work through all challenges with a results oriented attitude and relentless focus on enhanced customer service through rapid incident resolution
• Collaborated with NCIS Tier III Support, NCIS SMEs, SDMs, Vendor Support Teams, etc., with the goal of aligning all parties towards achieving incident resolution as quickly as possible
• Communicated with NCIS Management to provide frequent status updates regarding the technical issue, status of the remediation efforts, and ongoing business impact

Confidential, Irving, TX

Cisco Network Engineer

Responsibilities:

• Implemented major network, mainframe, distributed systems, messaging services, collaboration, conferencing, voice and security changes.
• Implemented 1:1 hardware replacements.
• Executed and implemented automated and scripted changes or infrastructure requests.
• Performed defined control checks and infrastructure checkouts upon change completion.
• Worked directly with the Core Infrastructure Services (CIS) Change Team to coordinate the completion of all automated scripts.
• Assisted with coordination and implementation of monthly projects.
• Performed device migrations and worked with the Migrations team to ensure all manageability checks have been properly performed during the device acceptance process.
• Updated the appropriate inventory systems as required after change completion.
• Ensured written operational procedures for the Global Command Center (GCC) Change Team were kept current and accurate.
• Worked directly with the Global Command Center (GCC) Level 1 - 3, NCIS, Operations and Engineering teams to ensure ServiceNow tickets were opened and if an incident had been identified prior, during, or after a change.
• Configure F5 Big-IP and Netscalers local traffic management LTM to create VIPs.
• Configure F5 Big-IP global traffic management to create WIPs.
• Perform configurations on F5 v10 and F5 v11. Device platforms 3000, 4000, 6000, and 8000.
• Performed load balancing and application level redundancy by deploying F5 BIG-IP LTM 3900
• Worked on configuring objects such as F5 Load Balancer pools, members, SSL profiles for local traffic management on F5 Load balancers.
• Coordinate with Network Core Infrastructure Team to ensure that changes to client's network are secure and stable.
• Create, modify, and delete pool and members with servers.
• Create and modify pools as well as create and modify virtual members for Citi’s clients.
• Implement DNS request to create, modify, and delete cnames, mx, and A records for our Citi clients.
• Configuring various advanced features (Profiles, monitors, Redundancy, X-Forwarded-for, SSL Offload, Persistence,
• SNATs, HA) on F5 BIGIP appliances SSL termination and initiation, Persistence, Digital Certificates, Executed various
• Migration/upgrade projects across F5 and hands on with F5 BIGIP LTMs/EM.
• Implemented load balancing configurations with F5 Big-IP and Netscaler.
• Loaded Cisco IOS using FTP and TFTP
• Used Vi Editor to run scripts for DNS
• Used Linux/Unix commands on TFTP servers
• Pre-staged upgrades for Nexus 5k, 7k and Cisco IOS devices.
• Configured SNMP for Nexus 5k/7k

Confidential

Technologies Analyst

Responsibilities:

• Assisted end users (5000+ Employees) in person, via telephone, and e-mail with a wide range of questions, problems and requests with their desktop, network, and iOS device needs.
• Monitored and tracked incidents and trouble calls in support of the incident and management process with Client Automation and Remedy Ticketing System
• Led Desktop project for imaging new and reimaging workstations and laptops for Jack Evans Headquarters and other substations.
• Resolved escalations from the IT Service Desk and handle client support requests as well as take ownership of product issues and ensuring closure is achieved.
• Configured and troubleshot Blackberry’s, iPads, and Windows devices for several internal customers
• Configured Bitlocker and data migration of critical files for end users of Human Resources Department, Jack Evans Headquarters, and for the Executive C suite.
• Conducted hardware installation/configurations and desktop changes.
• Managed in-car video support at remote and offsite locations and implement DVR hardware upgrades, repair and disk offloads.
• Played key role in management of IT department.
• Engineering team member supporting enterprise networks of multiple locations
• Assisted with Network Design of Layer and Layer 3 networks
• Deployed HP ProLiant DL380p Gen 8 servers, Installed OS and configured RAID array using Intelligent Provisioning System
• Deployed new equipment inside Data Centers
• Managed, maintained, supported, and optimized Layer 2 and multilayer switch networks following VLAN schemes and adjusting to future needs.
• Implemented networking systems to establish reliable connectivity between new and old IDF closets and substations.
• Performed LAN and WAN services engineering configuration and implementation.
• Worked with complex switching and routing environments with protocols such as EIGRP and OSPF.
• Troubleshot and performed redistribution with EIGRP and OSPF
• Documented Network problems and changes working in diverse management environments.
• Installed and backed up Cisco IOS Routers and Switches.

Confidential

Network Support

Responsibilities:

• Documented network problems and changes in enterprise environments
• Managed and maintained Cisco 2900 series routers
• Troubleshot, configured, and monitored Cisco switches
• Supported PC operators with port configurations for new employees
• Supported VLAN domains with VTP
• Performed network and equipment upgrades to include IOS upgrades, and configuration changes.

Confidential, Dallas, TX

Network Analyst

Responsibilities:

• Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs and data recoveries.
• Engaged and tracked Priority 1 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets.
• Provided end user support on issues
• Serviced, repaired and configured all brands of desktop and laptop computers: Confidential, HP, Compaq, Toshiba, IBM, and Fujitsu
• Performed service calls onsite/offsite for residential and commercial customers
• Provided professional and excellent service and IT support to customers
• Maintained detailed records of support issues
• Installed and configured various software, routers, switches, peer to peer networks, internet connectivity
• Worked with RIP, OSPF, and EIGRP
• Documented network problems and changes working in diverse management environments.
• Performed basic software troubleshooting and diagnostics, spyware removal
• Maintained various types of hardware: printers, scanners, monitors, laptops, and desktops
• Worked with Cisco Catalyst 2950 and 2960 switches.