SUMMARY

• Over 20 years of experience in several telecommunications technologies.
• Goal oriented, creative, and able to excel in high stress environments.
• Sincerely enjoy the challenge of providing high quality, direct service to customers.
• Able to quickly understand and implement new concepts.
• Experienced in Private Branch Exchange (PBX) installation, Automatic Call Distribution (ACD) LAN/WAN, large - scale voice switches, VoIP, microwave, laser transmissions, and physical layer troubleshooting, including ATM and frame relay.
• Excellent knowledge of routing protocols; EIGRP, OSPF, BGP4, MPLS, etc.
• Design and implementation of ATM, QoS, VOIP, MPLS, VOATM, Frame Relay, ISDN, CSU/DSU configuration and T1, T3, OCx knowledge
• Advanced knowledge WAN troubleshooting/problem determination Frame Relay, ISDN, ATM, and Private Line
• LAN troubleshooting/problem determination - Cisco switch ( CatOS to Nexus 9K), load balancer, Riverbed, Cisco WAAS, F5, wireless (Cisco WCS, wireless bridge, LWAP, stand-alone APs)
• Advanced knowledge of Cisco routers (1800 through 7600 series)
• Advanced understanding of TCP/IP

PROFESSIONAL EXPERIENCE

Confidential, Raleigh, North Carolina

Network Analyst

Responsibilities:

• Currently provides assistance with a Branch Network Refresh project to upgrade data networking and VoIPinfrastructure and services throughout the Bank’s North America footprint.
• Works with field techs to replace or upgrade critical infrastructure such as switches and routers. Also works with vendors to turn up new voice and data services.
• Assists internal project staff and external contractors with migrating bank locations form traditional phone services to VoIP services.
• Builds site specific configurations for various equipment types (switches routers, etc.)
• Order or assist with ordering new voice or data services as required
• Configure core systems for go live activities (DNS, routing, etc.)
• Update relevant systems and databases (SolarWinds, circuit databases, etc.)
• Provide multi-tiered technical support for go-live and day 1-5 support issues.
• Create and / or update project and support documentation as required.
• Perform decommissioning activities as required by the project
• Provide assistance to peer resources for current system as required to maintain project schedule

Confidential, Raleigh, North Carolina

Senior Network LAN Support Engineer

Responsibilities:

• Supported the LAN infrastructure for over 30,000 United States Postal Service locations by performing site survey, network design, equipment ordering, installation, configuration, and troubleshooting of a diverse network of Cisco layer 2 & layer 3 switches, wireless LAN controllers, and access points for both data and VoIP operations.
• Also Interfaced with long haul carriers regarding WAN issues. Responsibilities also included performing site upgrades, documentation, and some technical writing.

Confidential

IP Engineer Team Lead

Responsibilities:

• Worked on a project to migrate over 500 Juniper core and edge routers (E-320, ERX-1440, and MX-960) for a major telecommunications carrier by adding management, network monitoring capabilities, and security to the devices.
• As one of five team leads on the project, my responsibilities included training engineers on JUNOS and JUNOSe command structure, worked with the client to ensure accuracy of MOPs, configuration and performed QA of devices during Night of Cut activities.

Confidential

Tier 3 Network Support Engineer

Responsibilities:

• Responsible for evaluating customer network/data and identification/implementation of technical solutions interacting with customers, engineers, telecommunication managers, key technical personnel and contracted vendor representatives to ensure end-to-end solutions. Serves as technical advisor for Confidential &T Global Managed Services (MRS/EVPN/OS/MIS/INCS/AVTS) customers taking lead role in providing technical solutions. Must be able to dynamically multitask on diverse issues and work in a fast pace SLA driven environment.
• Responsibilities include but not limited to troubleshooting and providing remote network support of routers and switches using variety of routing protocols often working in leading edge Technologies including MPLS, QoS, VoIP (CUCM, CUBE, SONUS 5K,& UCS), BGP4, HSRP, WCCP, and design and execution of network solutions. Acts as a subject matter expert and/or as a technical advisor assisting customers with router and CSU configuration. Applies knowledge of architectural and environmental platforms to CPE design Confidential customer’s site to support total circuit integration. Writes complex technical and/or user documentation in a clear and concise manner, develops, coordinates, and schedules shared learning technical training sessions. A demonstrable knowledge and experience is a MUST in areas of Data-Networking to include Cisco and/or Nortel, 3COM Routers, Riverbed, F5, TCP/IP, and Circuit troubleshooting
• Document all trouble-related activities and information in Remedy trouble ticketing system. Ensure the accuracy of all relevant fields to support SLA reporting.

Confidential

Responsibilities:

• Installed and checked operation of wideband and earth terminal communications systems that operated in X, C, and Ku frequency bands. Maintained, assembled, programmed, adjusted, and secured system components. Reviewed technical instructions, plans, and installation drawings to install wideband and earth terminal equipment and systems
• Ensured high quality circuits for long distance information relay.
• Employed orbiting communication satellite, line of sight, and tropospheric scatter techniques. Conducted tests to restore and maintain systems. Assessed systems and aligns and adjusts equipment for optimum system performance. Tested wire communications equipment such as teletypewriters, and telephone carrier and repeater equipment. Used antijam equipment such as the AN-USC/28 system to neutralize effects of communication jamming. Performed and managed equipment alignment and calibration to satisfy system operational requirements.
• Participated in site survey to ensure equipment location meets operational requirements. Established communications links and interconnects communication facilities by using RS-232, EIA-530, Fiber optic, and CAT-5 wiring standards.
• Deployed wireless communications equipment, cryptological devices digital modems, IDNX/ Promina nodes, and multiplexers. Installed Lucent/Avaya PBX systems, and maintained Nortel DMS-100 switches. Performed DS0 toT3 installation and turn up. Provided full voice and data services for key personnel on short notice and within strict timeframes. Supervised a team of six technicians, managed overall projects, and developed manuals and procedures.