SUMMARY

• Had Around 6+ years of experience in Informational Technology with emphasis on Software Testing/Migration/ Administration and Configuration experience in setting up and configuration of Test Management and Change Request tracking tools like HPQuality Center, HP ALMand JIRA.
• Extensively involved in various phases of Software Development Life Cycle (SDLC) with experience in managing testing lifecycle (STLC) using Waterfall, Agile, MSF, V - Model, RUP, and RAD Models.
• Experience in creating Test Plans and designing test cases covering all test conditions and eliminating redundancies.
• Experience in interacting with Business Analysts, Developers, Technical Support and help them base line the requirement specifications.
• Experience working with applications hosted in different Data Centers and Clouds.
• Strong experience working with SCM, DBA, Infrastructure, and System Admin Teams for the verification of systems, applications, and infrastructure during Data Center Migrations.
• Support, compile and troubleshoot Atlassian tools, Design custom JIRA workflow.
• Train, guide, and assist development groups in use of JIRA/Confluence as well as plugins such as AGILE, Subversion,Utilities, and reporting capabilities, etc.
• Compile and analyze development and operational bug reports. Support JIRA Project Administration involving custom,complex projects, workflows, security schemes, custom fields, dashboards and reports configurations.
• Manage various development tools, testing tools and monitoring tools.
• Plan, evaluate, deploy, operate, and maintain tools to suit the expanding user-base.
• Provide training to technical and non-technical teams to use Atlassian tools.
• Compile and analyze development and operational bug reports. Also Install, Upgrade Atlassian products.
• Troubleshooting and fixing errors common to Applications and Application servers.
• Developing various customized reporting tools using API to generate complex test execution reports, User permissionreport etc.
• Designing standard template and customizing workflow as per client requirement and rolling out to all projects.
• Extensive experience in test estimations, scheduling, strategy, risk analysis and reporting.
• Experience in conducting different types of testing including White Box Testing, Black Box Testing, GUI Testing, DataDriven Testing, Back End Testing, Integration, Regression, Sanity, Functional and System testing, Load Testing,Stress Testing, Performance Testing.
• Strong experience in administration of mercury suit and well experience in installation of QTP, Load Runner andQuality center on a clustering and load balancing environment.
• Experience in installation of all types Automation tool, Add-Ins, and 3rd party connectivity tools.
• Setup the e-Mail system with SMTP or IIS SMTP protocols.
• Hands-on experience using QuickTestPro, Win Runner, Quality Center/Test Director, Load Runner.
• Solid experience in Develop, Review, Execute, and Maintain Test Plans, Test Cases, and Test Procedures.
• Expertise in Manual and Automation Testing Client / Server, Mainframe & Web applications.
• Strong understanding of QA Principles, QA Process, Use Cases, and Software Development Life Cycle.
• Experience in Data Driven testing and parameterize the Performance Session Scripts. Proficient in the use of varioustesting tools such as Mercury Interactive tools and Rational Suite.
• Developed numerous Load Scripts based upon the functionality and to perform the application.
• Responsible for test preparation, execution, reporting, and supervising daily activities of team.
• Experience in Software Verification, Validation, and Testing Methodology..
• Extensive experience in setup and maintenance of Test Environment.
• Strong experience in installation of various Software's and Tools.
• Involved in providing training on new products and responsible in preparing training documents.

PROFESSIONAL EXPERIENCE

Confidential, MI

JIRA Admininstrator

Responsibilities:

• Currently working as Atlassian Systems Administrator handlingJIRA, Confluence, JIRAService Desk.
• Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
• Setup JIRA"JQL Tricky" plugin, to help users for tracking on their dashboards using a JQL or by configuring manually.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Provided ongoing support and configuration for JIRAproject, workflows, Screens, fields, permissions, and other Admin tasks
• Created custom templates for use within Confluence
• Prepared projects, dashboards, reports and questions for all JIRA related services.
• Added New Steps in a JIRAworkflow, Added new transitions in a JIRAWorkflow
• Modified the transitions in an inactive workflow and associated to an active project
• Managed portfolio for the all the projects in the JIRAinstance
• Managed and upgraded JIRAand confluence 7.x-7.5.2
• Setup JIRA"Timesheet Report" plugin, to help users for time-tracking on their dashboards using a JQL or by configuring manually.
• Maintain Documentation about new releases and best practices for both users and team.
• Mentored several users/Teams in the usage of jiraAgile.
• Evaluated existing JIRAinstance and resolved performance issues.
• Lead and provided training to end users.
• Weekly and daily status calls with Agility Team.
• Generated Excel reports using SQL to extract QC entities as per user request.

Confidential, AR

Jira Admin

Responsibilities:

• Atlassian Systems Administration and Configuration handling JIRA, Confluence, JIRA Agile.
• Supporting complex Atlassian environments and have experience with integrating Atlassian tools with other internal & external systems.
• Provided ongoing support and configuration for JIRAprojects, workflows, screens, fields, permissions, and other administrative tasks
• Addressed user questions and develop training as needed, worked on incoming questions and inquiries related to JIRA applications.
• Responsible in executingSelenium RC test scripts on different browsers and checked for compatibility.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Prepared projects, dashboards, reports and questions for all JIRArelated services.
• Managed build results in Jenkins and deployed using workflows
• Configuration Management and source code repository management using tools like GIT, Subversion (SVN), Clear Case JIRA and CI tools like Jenkins.
• Implemented new JIRA workflows for the QA teams and worked on SplittingJIRAservers configuration
• Users Administration and Handling Licenses PerformedJIRA configuration
• Worked on JIRA customization - Issue Schemes, Workflow Schemes, Field Configuration Schemes, Screen Schemes, Permission Schemes, Notification Schemes
• Worked on Setup JIRAfor Test Case ManagementPerformed functional testing for each sprint using SeleniumRC.
• Performed cross browser functional testing using Selenium RC.
• Integrated GIT into Jenkins to automate the code checkout process.
• Extensively worked on UNIX Editor Commands to edit the logs.
• Using SeleniumWeb driver with Java to create new scripts for regression.
• Installed and managed plug-ins for JIRAand confluence in production environment.
• Worked with various teams on Setting new JIRA& Confluence instances for new teams
• Worked on Integrating(migrating) JIRAwith Confluence, Fisheye, Crucible.
• Generated scripts for effective integration of JIRAapplications with other tools.
• Conducted analysis and evaluation of existing systems to upgrade latest version.
• Created custom templates for use within Confluence.
• Maintained and administered GIT source code tool.
• Helped users to subscribe to this timesheet report to receive email notifications.
• Developed interface in dashboard and used JIRA Queries to handle it.
• Created search bar to custom to perform text based searches for different groups.
• Added Valuators', post-functions, conditions on required transitions when requested by users
• Added Validators such as permission validators to restrict users for a specific transition, Added conditions made few fields mandatory on required transitions.
• Developed custom Plugins such as Assign an issue to reporter, create subtasks on basis of number of Affected versions.
• Created custom Plugin in Java to invoke pre-deployment setups.
• Developed and managed the Plugin development for running smoke test on deployment.

Confidential, TN

JIRA Admin

Responsibilities:

• Working on Incident and Change tickets for Production and other lower environments and resolving in a timely manner.
• Implemented and managed multi-server deployments in virtual environments.
• Create GIT repository as per the user's request.
• Set ACL's using the ADAM group according to the user's request to a GIT repository.
• Add additional users to GIT repository when the owner request for it.
• Help users to have git web access.
• Used Selenium Grid to run test cases in multiple browsers and Platforms.
• Responsible for implementation of Hybrid Test Automation Framework, Page Object Model using Selenium WebDriver, TestNG and Maven and Java.
• Manage the source code repository system used by the Engineering team
• Enable cdets (bug tracking system) to a GIT repository. Set it to either send a warning email or to block the commit with invalid cdets id
• Change the owner of a GIT repository, if present owner of the GIT repository requests.
• Enable email notification, so that users and owner receives emails about the changes pushed to the GIT repository.
• Migration of subversion repository to GIT repository using git svn method.
• Created Subversion Repositories for users. Add ACL's as per their request.
• Created user side documentation on GERRIT.
• GERRIT is web UI, all operations can be done through UI.
• Mentioned typical roles, GERRIT workflow, permissions to assign to the users in the documentation.
• Created documentation on git shell
• Managed JIRA users and created workflows, issues types, fields in production.
• Created JIRA projects, templates, workflows, screens, fields and other administrative activities
• Documented and reported the statuses of Deployment to Project Team and Management.
• Installed and upgraded JIRAin production to keep up to date
• Supported Windows applications deployments for configuring into new servers.
• Involved in deployment of hot fixes/patches that are released from time to time.
• Being pro-active and providing solutions to resolve issues identified.

Confidential, TN

QA Engineer

Responsibilities:

• Fully manage the whole releases which includes estimation, writing of test plan and test cases, feature testing, bug-verification, regression testing.
• File, Review, Seek Approvals, Verify and Close Change Control tickets which provide the steps for deploying the code in the production servers.
• Provide support in deploying code or implementing tickets in staging or production servers.
• Check for exceptions and perform sanity check on the staging servers both without live traffic and after traffic is turned on the servers.
• Sanity check on the live site, which included testing all the servers to validate user behavior.
• Used Mercury Quality Center for updating and generation of reports.
• Manually tested and executed test cases.
• Sanity check on the live site, which included testing all the servers to validate user behavior.
• Coordinate with India team and developers.
• Setting up ofQA Environment which includes installation of Kana Application Server, Web Server and Reports.
• Preparation of test cases based on Functional specifications. Execution of test cases, bug reporting and bug verification.
• Involved in Patch Testing, Compilation Kit Testing, Functional Testing, Performance Testing of Kana Products.
• Handled multiple projects at the same time.