IPT Support Analyst Resume Bloomington, IL - Hire IT People

SUMMARY:

I am a driven technical professional possessing proven leadership and technical skills. The Majority of my experience rests in the realm of Cisco Voice; however, I have filled LAN/WAN administration roles in the past. I am originally from the Chicago Area and would like to relocate to be closer to my family, and I am looking forward to exciting new challenges.

PROFESSIONAL EXPERIENCE:

Confidential (Bloomington, IL)

IPT Support Analyst

Responsibilities:

Currently working as a Cisco Voice Engineer responsible for Daily System Administration tasks
Prodives on new technology to users as required, on the features of the Confidential system to include: Unity voice mail, Basic call control, and Mircosoft Lync)
Required to troubleshoot Layer 2 and Layer 3 networking as needed (Cisco IOS environment).
Required to troubleshoot and configure local voice service (POTS, PRI, Voice T1, Centrex)
SIP gateway troubleshootingand configuration(CUBE Cisco 3945/3845, VG2XX, Voice Gateway)
Cisco Emergency Responder Troubleshooting and Configuration
SIP Call Tracing via RTMT, IOS debugs, and translator - x
Bulk Administration Tool Provisioning
NICE Work Force Management Administration

Confidential (Bloomington, IL)

Telecommunications Administrator

Responsibilities:

Installed Upgraded, and configured Local Voice gateways (2801, 2811, 2900 series routes)
Upgrade All Cisco Confidential nodes (CUCM, CUC, UCCX, CUPS) form version 10.0 to 10.5.2
Configured and administrated Cisco 39xx and 38xx Series Session Border Controllers known as CUBE
Deployed and configured 800 cisco phones (7800 series)
Provided Customized voice solutions per department based on business need.
Confidential ’s only Cisco Call manager (CUCM), Cisco Unity (CUC), and Cisco Unified Contact Center Express(UCCX), and Cisco Unified Presence (CUPS)Administrator.
Coordinated with other work groups for software pushes (Cisco Jabber, Vista Point, ect.)
Trained all employees(800+)on an individual basis on the features of the Confidential system to include: Unity voice mail, Call center Express, Basic call control, and Cisco Jabber)
Upgraded the layer 2 Network Infrastructure as needed (from Legacy Nortel Switches to cisco 3800 series switches).
Troubleshot and configured local voice service (POTS, PRI, Voice T1, Centrex)
Provided 60,000 dollars a year in cost savings through migration the organizations phone service from legacy analog telephone lines, to AT&T BVOIP service.

Confidential (Champaign, IL)

Network Engineer

Responsibilities:

Tier 3 for LAN/WAN issueson the Confidential network.
Monitored, troubleshot, and resolvedlarge scale network issues for customer locations nationwide.
Required to configure devices for deployment, upgrade, orreplacement of network infrastructure.
Configured Cisco IOS device for OSPF and BGP, as well as GRE and IPSEC Tunneling.
Monitored the progress of site installations, and provide reports to project and account managers.
Configured and Maintained long range point to point wireless connections in the 2.4 and 5GHz spectrum
Required to coordinate with vendor’s / back offices to manage field personnel to ensure adherence to schedule and scope.
Proficient in configuration of multipleOS languages (Cisco, Ruckus, Mikrotik, Ubiquiti, D-link, Dell, HP)
Supported a network of 40,000 endpoint devices, with a standard of ninety-eight percent up time.

Confidential (Bloomington, Il)

Assistant Technical Lead

Responsibilities:

Second in command,responsible for day-to-dayoperations for the Unified Communications ProjectHelpdesk
Manageda team of 30 direct reporting technical Support Analysts.
Monitoredthe progress of site installations(60 installations a day).
Accountable for, technical guidance, task direction, and workforce managementfor the Agency deploymentteam.
Coordinated with vendor’s / back officesto manage field personnel’s time and billing.
Oversawinternal Quality Assurance team andestablishedauditing metrics and formalized a review process to ensure timely feedback is provided to the helpdesk agents.
Recommended and developedsolutions for automation of various IT.