SUMMARY

• Over 15+ years of IT experience includes Windows 2012/2008/2003 and 2000 Server Administration, Active Directory, DNS and DHCP servers, Administration of IIS, Citrix Presentation server administration, Windows, network & enterprise security management, Infrastructure & capacity planning, Audit Management, ITIL processes & support, Server consolidation, and Data Center Operations, LAN/WAN/Network Administration.
• 15 years of Windows 2016/ 2012/2008/2003 administration experience (Both Tier 3 & Tier 2 - support)
• DevOps: Approx. 2 years of experience in developing, supporting DevOps tools, and implementing CI/CD pipeline to build EC2 instances and other cloud services
• Agile Processes: Approx.2 years of Kanban style agile process
• Architecting: 2 years of experience in providing inputs specific to projects which used the cloud services during major architectural discussions.
• 2 year of Experience in AWS Cloud platform. Including EC2, S3, EBS storage, VPC, IAM, cloud watch, RDS and ELB.
• Building the Servers in AWS Cloud and deliver to the application teams
• Basic exposure on Terraform and use the terraform templates to provision AWS services in the organization
• Configuring the S3 buckets for storage and generating the certs for API gateways for application teams.
• Used Altris and WSUS for patch management, software deployment and inventory management
• MCP certified in Windows 2003
• Creating new GPOs and applying to the servers based on the different set of the servers and restrictions on it
• Creating new objects in the OU depending on the requirements
• 3 years of experience in VM ware environment including building ESX servers
• 3 years of experience in DNS and DHCP servers
• Web administration experience includes working with IIS
• 4 years of experience in .Net application support and installation.
• Antivirus Management with Trend Micro
• Worked in large enterprise environments consisting of 2000+ Windows 2012/2008
• Monitored & managed more than 5000 devices including Network devices, Servers & tools
• 5 years of experience in Active Directory Administration
• 2 years of experience in Citrix environment
• 2 years of experience in Red Hat Linux
• 2 years of experience in LAN/WAN administration
• 3 years of experience in Backup & Disaster Recovery planning using DPM and BE
• Hard disk encryption technologies as Safeboot and Guardian Edge
• Maintaining 1500 + servers hardware using DRAC and HP Server Management console
• Participated in Windows design and systems architecture work
• Performed several Windows upgrades and
• 5 years of experience working with MS Clustering in physical servers as well as virtual servers.
• Database experience includes supporting SQL server 2000/2005 databases
• Worked with TCP/IP network protocols
• 1.5 years of experience working with CISCO Routers and Switches
• On-Call Support and Production support experience
• Working knowledge of ITIL and Agile practices
• System Monitoring tools as Edge sight for citrix
• Ticketing tools as MSE (Microsoft ticketing tool) and IBM Maximo Start Center, HP Service NOW
• Has good end-user support and customer service experience

TECHNICAL SKILLS

Operating Systems: Win 2016/2012/2008 , Win 2003, Win 2000, Win XP/98/Vista, Linux 7.0

Windows networking services: DNS, DHCP, WINS, IIS, and DFS

Protocol: SMTP, TCP/IP, LDAP, Kerberos, RPC, RDP, IPSec, DNS, HTTP, FTP, DHCP

Virtualization: AWS Cloud, Vmware

Messaging and Collaboration: Exchange server 2000 and 2003 / Active Directory /Microsoft Outlook.

Anti-Virus: Symantec Antivirus, Trend Micro

Patch management: SCCM & Altiris

Network Servers: Windows 2000/2003/2008/2012 server with Active Directory, VPN, DHCP, DNS, WINS, FTPIIS 5.0/6.0/7.0, MS SQL Server 2000/2005

Network Security: Cisco Routers and Switches

Ticketing Tools: HP Service NOW, MSE and IBM Maximo

PROFESSIONAL EXPERIENCE

Confidential, Jersey City, NJ

Windows Administrator

Responsibilities:

• Responsible for implementation and server provisioning (Linux & windows) for both physical, virtual and cloud builds on a global basis
• Using CI/CD pipeline process to build the EC2 instances and other cloud Services
• Basic exposure on Terraform and use the terraform templates to provision AWS services in the organization
• Using Source tree for commit, pull and push the code to bit bucket
• Using Jenkins to invoke the jobs
• Creating S3 storage buckets and work with application owners to provide the permissions and encryption keys
• Providing the solutions as per the application requirements in AWS cloud, Virtual Environment and physical servers
• Deploy the standard tools in the servers using Chef
• Working with application teams to gather the technical details for the project
• Add the new serves to monitoring and backup rotation
• Marking sure the server is patched with latest Operating System updates
• Maintain the appropriate details in the CMDB for the new servers
• Coordinating with Offshore teams for technical escalations
• Support matrix design, implementation & support
• Working on patching issues to make sure all the servers in environment are fully patched
• Clearing the issues which are against to standard base line
• Installing and configuring Tripwire / ESM agent for compliance measures
• Providing the resolutions for Windows server issues.
• Creating new policies for servers as per the new company guide lines
• Installing and configuring Microsoft failover clusters

Environment: Windows server 2016/2012/2008 , AWS, DNS,, Vmware ESX, ESXi, Vsphere 5.X, Share Point, IIS, SQLand Dell Power edge 700, 900, 2850, 2950

Confidential, O’Fallon, MO

Windows Administrator

Responsibilities:

• Managing 1200+ Windows servers across the globe Including Domain controllers, DNS, DHCP, IIS and application servers like SharePoint, .Net, PeopleSoft, Congo’s, FIM, SCOM, SCCM, RSA Archer, Maelstrom to name a few.
• Maintaining the 800 users using 70 + Citrix servers and 250 applications using 45 Citrix servers.
• Application Architecture & designing
• Support matrix design, implementation & support
• SLA mapping & support all application
• Infrastructure Projects- Design, implementation & support(SCCM, SCOM, VMware).
• Managing a team of 30 Qualified System/Application Administrators
• Building new servers with Windows 2008/2003
• Providing the resolutions for Windows server issues
• Vendor coordination, meeting & Product evaluation.
• Leading Application Infrastructure a team of 30, L2 Application & System Administrators, managing administration of applications including DNS, DHCP and IIS servers.
• Ensuring the maximum uptime for mission critical application.
• Involved in server consolidation project & created a business case to optimize the infrastructure..
• Participating in IT application Road Map design for 2011.

Environment: Windows server 2008/2003/200 , DNS, DHCP, VMware, Share Point, IIS, SQL and Citirx P4.5 and Dell Power edge 700, 900, 2850, 2950

Confidential, Redmond, WA

Lead - Windows Administrator

Responsibilities:

• Installation, Design and Managing Hotmail server’s infrastructure.
• Managing and troubleshooting the 3000 + Windows servers including SQL and IIS servers.
• Hardware maintenance of all the servers using site operations team.
• Monitoring and resolving the issues using MSE ticketing tool.
• Providing the SQL db support for Hotmial servers
• Resolving the tickets which came from L1 team and escalate it to L3 team if and when require
• Value adds to the projects by creating a troubleshooting Guides for issues.
• Maintaining the SCCM servers for alert configuration in Hotmail servers.
• Analyzing the failure errors &taking corrective measures accordingly
• Writing scripts to automate the process as &when required
• Managing and maintaining of IIS 7.0 servers for Hotmail
• Supporting the applications which are using .Net in the environment.
• Taking care of Hardware issues using HP server management Console.

Environment: Windows server 2008/2003/200 0, DNS, SCCM, IIS, .Net, SharePoint and SQL and HP PROLIENT ML350/570..

Confidential, Redmond, WA

Team lead and Systems Administrator

Responsibilities:

• Providing backup infrastructure support using Symantec Backup exec application and MS Data protection manager.
• Monitoring and troubleshooting of 120 DPM Master Servers and 6 Backup Exec Servers.
• Troubleshooting the backup errors after the backup session.
• Restoration of the data successfully as per client’s requirement on priority.
• Maintaining the Windows servers and building up new servers as per the change.
• Managing the backup infrastructure that uses Data Protection Manager on Windows 2003/2008
• Installation, Deployment and Configuration of DPM (Microsoft Data Protection Manager)
• Remote monitoring, error handling and troubleshooting on Symantec Backup Exec and DPM.
• Scheduling shadow copies, Consistency check and Synchronization jobs on DPM.
• Identified the bugs in DPM and escalated to Production Team.
• Updating the Process documents to help Tier2 in the process.
• Addressing Customer queries related to Backup service.
• Taking the backups for application servers including SQL, Exchange and .Net
• Prepared technical document on Migrating from Back up Exec.11 to DPM.

Environment: MS data production manager, Symantec Backup exec, Microsoft Service Enterprise (MSE) ticketing tool, ITIL best practices, SQL Server 2000, Windows 2000 & 2003 servers, SOX, MS office and Internal Microsoft tools.

Confidential

System Administrator

Responsibilities:

• Administration of Windows 2003 Servers like ADC, DNS, DHCP and IIS.
• Maintaining the Terminal servers on windows 2003
• Administration of Online Windows 2003 Network Environment and maintaining the high availability of the servers.
• Maintaining the DNS and DHCP servers.
• Maintaining the Local site for users with daily updates using IIS.
• Administrating Win2003 servers, Creating user Id’s, Rights and access options
• Creating Backup Jobs and Monitoring Backup Schedules
• Maintaining 50 Thin clients using Terminal server
• Maintaining the .Net application servers.
• Maintaining the Cisco router, Switches & leased lines From Other NMDC Locations to NMDC HO
• Installed and configured Trend Micro Office Scan for Antivirus

Environment: Windows 2000/2003 Servers, Windows 2000/XP Clients, ADS, DNS, DHCP, Print Server, Trend micro Antivirus server WSUS, IIS Servers, Microsoft Virtual Server. Checkpoint, HP PROLIENT ML350/570.

Confidential

System Administrator

Responsibilities:

• Involved in Project Implementations on Security services, Auditing, Designing and implementation
• Application security & performance audit, conversion audit of data and development of backup and recovery procedure of database.
• Involved in Windows security patch/hot fix and system hardening.
• Provided weekly vulnerability remediation reports.
• Used WSUS for patch management, software deployment and inventory management..
• Windows 2000/2003 Administrator
• Installation and Configuration of Windows 2000/2003 Severs and 2000/XP Clients.
• Managed administration and troubleshooting of Windows 2000/2003 network, Creation and deletion of Users, Forcing password policy, Auditing events, monitoring performance, Creation of ERD. Routine Checkup of Hard disk Space, Installation of Service Pack and Patches as and when required, Backup of Data and Restore Drill.
• Managed more than 200 servers across india.
• Upgraded Windows 2000 to Windows 2003.
• Maintain a disaster recovery plan by documenting current system configuration, identifying, analyzing, and evaluating critical data/hardware issues and documentation and testing plan.
• Installs, tunes, and supports Windows 2003 running on HP, IBM & DELL architecture
• Configured end-to-end monitoring or performance and availability of systems and applications.
• Collects, analyzes, and manages performance and capacity data for identifying trends in order to optimize performance.
• Identified and recommended process improvements to provide more effective troubleshooting of complex hardware and software problems.

Environment: Windows server 2000/2003,Linux, Checkpoint, HP PROLIENT ML350/570, DL-585, ISA proxy, Websense, Cisco Security Agent, Symantec, ADS, DNS, DHCP, Print Server, VNC, Dame Ware, WSUS, IIS Servers

Confidential

Windows 2000/2003 Administrator

Responsibilities:

• Responsible for maintaining the network (LAN/WAN), which includes 45 servers of IBM, Compaq & HP (Blade Servers). Confidential have a LAN/WAN setup, with several locations all over the world, which are primarily running on Windows 2000 platform. They use MS Exchange 2000/2003 as their mailing system. MS ISA server is used as a proxy Server with Websense for Internet filtering, CISCO PIX as a firewall, MacAfee for virus protection. Confidential has also implemented SAP as ERP for which they have separate set of Servers.
• Installation of IBM Netfinity 5500, 5600, 7100 & X-Series, COMPAQ ProLiant 1600, 300, ML 350, DL 380 & HP DL 20P 40P Blade Servers with OS Windows 2000/2003.
• Upgraded Windows 2000 to Windows 2003.
• Worked on VMware including ESX administration.
• Maintained, implemented and optimized operating systems/software utilizing VMware virtualization technologies for ESX Server
• Performed testing, implementing and administering VMware Server.
• Installation and configuration of Active Directory Services and policy implementation of Windows 2000/2003.
• Installation and maintenance of Network OS like Windows NT/2000/2003, MS Exchange 2000/2003.
• Installed and maintained MacAfee Antivirus and Updated latest DAT files at the server end.
• E-mail filtering using Group Shield as e-mail security web browsing tracking using WebSense.
• Daily and monthly backup of Servers and restoration of data through BrightStore/ArcServe backup S/W.

Environment: Windows Server 2000/2003,Linux, MS Exchange 2000/2003, ISA proxy, Websense, Bright store ArcServe, BABLD, IBM Netfinity 5500, 5600, 7100 & X-Series, SAP Basis, CISCO PIX, Hyena, COMPAQ ProLiant 1600, 300, ML 350, DL 380 & HP DL 20P 40P, MS LCS, ADS, DNS, DHCP, Print Server.