Distributed Systems Operations Technician Resume

TECHNICAL SKILLS

Operating Systems: Microsoft Windows Server 2000/2003/2008, Microsoft XP/Windows 7, VMWare ESXi

Windows Infrastructure: Active Directory, DNS, DHCP, SQL Server, GPO’s, IIS

Network Infrastructure: Cisco, Juniper, Aerohive wireless, Palo Alto

Storage Infrastructure: EMC, Dell EqualLogic/Compellent, Tegile, Iomega StorCenter, Data Domain, iSCSCI, NFS

Messaging: Microsoft Exchange 2003/2010, Spam and Virus filter - Message labs, Mimecast, Barracuda Networks

Hardware: HP- Servers/Blade, Dell- Servers, Desktop and laptops, IBM- laptops

Imaging/Problem Resolution: Altiris, Norton Ghost, Remedy, Numara TrackIT, Dell Kace Kbox

Network Tools: Quest Foglight, IPSwitch WhatsUP, Solar Winds, OpManager

PROFESSIONAL EXPERIENCE

Confidential

Network Administrator

Responsibilities:

Upgraded networking gear at 28 branch locations and created network infrastructure standard
Upgraded vSphere environment to 5.5 including installing 10GB Emulex cards and Fusionio cache cards
Deployed VMware Horizon View Desktop environment and replaced MS Terminal services
Installed Tegile storage array and performed VM server migration
Installed and configured network and server hardware at co-location
P2V legacy servers
Managed backup environment
24x7 on call support as well as phone and remote support to end users

Confidential

Systems Engineer

Responsibilities:

Managed physical and virtual server environment.
Worked with consultant to upgrade Exchange from .
Monitored and supported custom websites for internal and external users.
Managed storage and worked project for storage vendor selection for upgrade.
Worked with vendors and consultants to help other IT groups with their projects.
Managed backup environment
Provided 3rd level support as well as 24x7 on call.

Confidential

Systems Engineer

Responsibilities:

Managed windows infrastructure and services - AD, DNS, DHCP, IIS, FTP
Upgraded MS Exchange from
Deployed HP blade enclosure including Virtual connect/Flex10 with new HP switches
Created and deployed Server and Desktop Images
Managed firewall rules and message spam and virus filter appliance

Confidential

Network Support Analyst II

Responsibilities:

Supported VMware vShpere environment along with Windows infrastructure - AD, DNS, DHCP
Created VM servers per new build worksheets
Supported Backup environment including disk library, tape, and replication
Installed and supported Zenoss network monitoring software
Work assigned tasks for process and computing improvement

Confidential

Network Administrator

Responsibilities:

Managed VMware and Storage infrastructure
Managed Windows network infrastructure - AD, DNS, Exchange, SQL Server, and Terminal Services
Image, install hardware and software for Servers and PC’s
Managed system backups and restores
Provided desk side, phone, and remote support for end users - PC’s and phones
Reviewed vendor hardware and software for vendor selection as well as work with support to resolve issues
24x7 on call support

Confidential

Systems Administrator

Responsibilities:

Confidential

Independent Consultant

Responsibilities:

Performed installs along with providing onsite and remote support for customers of Confidential .
Installed hardware and OS’s for servers, desktops, and network hardware.
Installed and supported AD, DNS, MS Exchange, IIS, and VPN services.
Managed system backups and restores
Wrote documentation, usage policies, and client proposals

Confidential

Distributed Systems Operations Technician

Responsibilities:

Troubleshot automated tickets and escalated if needed
Assisted other support groups and vendors to resolve open tickets and issues
Worked with other groups to identify and improve problem areas
Responsible for problem reduction in subject area by working with other support groups, created and analyzed metrics, and looked for process improvement