SUMMARY:

• 15+ years of cross - platform experience in systems administration, including analyzing, designing, installing, maintaining, and repairing hardware, software, peripherals, Virtualization, Citrix administration, Performance testing and Network Security.
• Superior troubleshooting and technical support abilities with migrations, and handling small projects for various clients.
• Develop exceptional relationships with co-workers, management and end users.
• Excellent communication and problem solving skills.

TECHNICAL SKILLS:

Hardware: DELL Power Edge Series, HP Proliant DL & ML series, IBM rack servers, HP Blade, IBM Blade server, Dell PowerVault DAS, EMC SAN

Software: McAfee AV 8.5i, McAfee EPO 4.0, Space Guard, VERITAS Volume Manager, Double Take, VERITAS Enterprise Storage Management, & Active Role Server, HP uCMDB, Quest Active Role Server, GPO Admin and Security Explorer

Languages: C, C++, VB, HTML

Operating System: Microsoft Windows NT, 2000, 2003, & 2008, DOS, Basic Unix and Linux Commands

Database: Microsoft SQL server & Oracle

Networking: TCP/IP, DHCP, DNS, WINS, ARP, FTP, Telnet, SFTP, SMTP, NAT & Basic routing Protocols

Server Virtualization: VMWARE ESX 3.5, 4.0, ESXi 5.1, Vsphere 4.0, 5.1 & Microsoft HyperV

Application Virtualization: Microsoft Terminal Server, Citrix presentation server 4.0

Backup: VERITAS Backup Exec, Brightstor Arcserve, Legato, CommVault and Windows Netback up, Ultrabac

API: WIN32, SMTP, SFTP, HTTP, FTP, COM, DCOM, ODBC.

Tools: AppDynamics, Splunk, Splunk ITSI, Solar winds & Site Scope

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

System Administrator / Sr. Performance Test Specialist/Lead

Responsibilities:

• Responsible for third-level support for all server related issues.
• Participated in complete system builds, upgrades, migrations, code deployments and patch management.
• Implemented security policy and virus protection.
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards and procedures.
• Maintained and supported more than 1000 Servers
• Active Directory Administration
• Migrating Servers from Windows 2008/2012 to Windows 2016.
• Creating and Administering Role Based Access Templates and applying to OUs
• Creating reports for Quarterly accounts review
• Installed & Configured Double take for Data Replication for File servers
• Works with Infrastructure and application team for installing, configuring the AppD agents on the servers.
• Administering the On-Prem AppDynamics Controller and the supporting servers.
• Install, upgrade and configure AppD controllers, Event servers, End User Monitoring servers and DB servers.
• Configuring Health rule and polices for the applications that are on boarded in AppDynamics.
• Have hands on experience on setup the AppDynamics Controller HA.
• Configure the End User Monitoring for the Applications using AppDynamics.
• Integrating AppD metrics to the Splunk and creating alerts and Dashboards in Splunk.
• Work with application team on troubleshooting the performance bottle necks in the application using AppDynamics
• Configure the URL monitoring using AppDynamics and Site scope.
• Have hands on experience in configuring the Performance alerts for the servers using Solar winds.
• Have hands on experience on synthetic monitoring using AppDynamics.

Confidential, Washington, USA

System Administrator

Responsibilities:

• Responsible for third-level support for all server related issues.
• Participated in complete system builds, upgrades, migrations, code deployments and patch management.
• Implemented security policy and virus protection.
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards and procedures.
• Maintained and supported more than 1000 Servers
• Active Directory Administration
• Proof of Concept (Windows Server 2012 / 2016 Deployment)
• Creating and Administering Role Based Access Templates and applying to OUs
• Creating reports for Quarterly accounts review
• Installed & Configured Double take for Data Replication for File servers
• Managed and actively involved in major projects
• Data Center consolidation
• Migrating Server network from Public to Private Network
• SAN Refresh Project
• Implementing Firewall on the network segment
• Proof of Concept for Nexus VSwitch for VMware.

Confidential

Principal Infrastructure Engineer

Responsibilities:

• Managing Two Data center, with 750 Microsoft Windows 2003 & 2008 servers which include file server,
• Print servers, and application, database and domain controllers.
• Leading a project Hardware Refresh / Server consolidation / Server Migration from Windows 2003 to 2008.
• Coordinate with all the stake holders on the project plan and take care of end to end solution.
• Coordinating with offshore production support team for day to day activities.
• Helping offshore team on high severity calls and identifying the root cause analysis for high severity incidents.
• Supported 62 corporate branches including supporting VMware, servers, various operating systems, applications, user-support, and other IT resources
• Broad experience with designing, implementing and troubleshooting VMware ESX server, VMware virtual center, setting up V-Motion, HA, DRS, and related VMware products such as VM Workstation, P2V converters, VM Backup products and other products for virtualization
• Involved in VMware updates manager to install & troubleshoot patches and updates on ESX hosts and virtual machines.
• Involved with designing and implementing VMware backup products and disaster recovery solutions
• Involved in installing/configuring and troubleshooting VMware Lab Manager and administrating multiple labs in Lab Manager and dealing with Lab Manager issues
• Was responsible for installing configuring and troubleshooting Windows NT/Windows 2000/2003 and 2008 servers using enterprise standards
• Made technical recommendations and identified administrative standards, issues and process improvements
• Proof of Concept (Windows Server 2008 Deployment)
• Configured Server Core; configured networking; security and system settings on Server Core.
• Added and removed server roles and features; configured AD Domain Services roles; configured network infrastructure roles; configured file and print services; configured IIS7 on Server Core.

Confidential, Washington

Project Lead / Onsite Coordinator

Responsibilities:

• Responsible for third-level support for all server related issues.
• Participated in complete system builds, upgrades, migrations, code deployments and patch management.
• Implemented security policy and virus protection.
• Administered change management related to server upgrades and software installation.
• Prepared and maintained documentation of technologies, standards and procedures.
• Maintained and supported more than 850 Servers
• Active Directory Administration
• Proof of Concept (Windows Server 2012 Deployment)
• Installed & Configured Active Role server for AD management
• Creating and Administering Managed Units in Active Role server
• Creating and Administering Role Based Access Templates and applying to MUs
• Creating reports for Quarterly accounts review
• Installed and configured Security explorer
• Creating reports of permissions for Windows server using Security explorer
• Proof of Concept (Migrating AD from 2008 to 2012)
• Installed & Configured Double take for Data Replication for File servers

Confidential

Team Lead

Responsibilities:

• Team Lead for Confidential client and handling 2500 Servers with 28 FTEs, providing 24 X 7 supports across the world.
• Handling people care management for 28 member team.
• Handling Escalation calls and High Severity Bridge calls.
• Mentoring team members on incident change and patch management.
• Attending CAB review meetings and Client Daily, weekly meetings.

Confidential

System Admin

Responsibilities:

• Maintain and Manage servers and services including print servers, File servers, application servers, and intranet/internet web servers.
• Primary SA for 150 Servers and Handle Weekday/Weekend On-call Management of the Team in India.
• Customize the Windows 2000/2003 servers in terms of Registry, Audit/Account/Security policy, patching, to sustain Customized Operating Environment.
• Provide documentation for all server changes, installations, and upgrades to ensure accuracy according to the company standards.
• Timely resolution to all assigned service request tickets. Ensure the Agreed SLA is met when working with tickets (based on the Severity of the tickets).
• Applying Service Packs/Hot Fixes on a regular basis (Using MLOS as a base document).
• Installing and Configuring ESX hosts and VMs.
• Handling Group Space and Print Queue Requests

Confidential

System Admin - Remote Support

Responsibilities:

• Management and maintenance of servers and services including print servers, File servers, application servers, and intranet/internet web servers.
• Customize the WinNT/2000/2003 servers in terms of Registry, Audit/Account/Security policy, patching, to sustain Citibank Standard Operating Environment.
• Provide documentation for all server changes, installations, and upgrades to ensure accuracy according to the company standards.
• Timely resolution to all assigned service request tickets. Handled 10 different projects with different set of environment.
• Monitor system hardware and OS of all operations supported servers using
• Event Viewer, Compaq Insight Manager, Performance Monitor.
• Work with team members to ensure 7x24 supports for mission critical system.
• Provide system and performance monitoring, problem determination and resolution, status reports to management on a regular basis by using ISS.
• Scheduling and Monitoring Backup Jobs according to the backup Policy provided by Clients.

Confidential

System Administrator

Responsibilities:

• Installation of Windows 2000 Operating System and Active Directory Service.
• Creating new user accounts and controlling user access to specific system resources based on their profiles.
• Setting up File sharing between servers as per user requirements using NTFS and DFS.
• Configuring security for TCP/IP using IP security Policy.
• Assigning and Configuring Group Policy Object for Domains and OU.
• Installing and Managing Sites and Site links in remote locations.
• Replicating ADS data in different sites.
• Installation of latest patches for security bugs and relevant platform specific packages.
• Configuration of DHCP server and DHCP clients.
• Performing Backup and Restore operations for normal data and System state data.
• Installing and Configuring Terminal Server and Clients.
• Installing, Configuring, and Troubleshooting Exchange server 2000.
• Installing, Configuring Checkpoint firewalls.
• Done Penetration testing related to Microsoft in various projects.
• Access List to achieve the secured Network environment.
• Administration of Mail server Exchange5.5
• User Account Management like creating & deleting the user accounts, Setting the mailbox store policy, configuring OWA, Replicating with backend servers, Maintains the security by using IPSEC& Maintains the Both Online and Off-line Backups, etc.