SUMMARY

• 10 years of professional experience in Confidential Network Voice - Planning, Implementing, Configuring, Troubleshooting and testing of networking system.
• Effective inter-personal skills, adaptive to any environment, keep abreast with the latest technologies and delivering solutions as an individual and as part of a team.
• Worked in the capacity of Tech Lead, Team Lead, Project Lead, Tower Manager and Architect. Been working as the Senior Consultant (Solutioning) for past 3 years.
• Expert level knowledge on the Design and Architecture and Implementation of Network Infrastructure - IP Telephony, DC - LAN
• Hands-on Experience Technologies:
• UC Suite - CUCM, Confidential Unity, Unity Connection, Confidential Emergency Responder, Confidential Call Manager Express, gateways, routers, CUBE, CUSP, UCCE, CVP and CUIC, switches, and IP phones.
• Data Center Products - Confidential UCS (B & C - Series), Confidential ACI, ISR and ASR Routers, 37XX switches, Nexus 7K and Nexus 1Kv, VMware (VCenter), Firewalls - Confidential ASA and Palo Alto, Load balancers - ACS and F5.
• Expertise in VoIP protocols - SIP, H323, MGCP and SCCP.
• In-depth Confidential technology experience/knowledge in design, implementation, administration and support of Call Routing, Voicemail, End-point configuration and other supplementary features and services.
• Exposure to IM&P services like CUPS and Skype for Business.
• In-depth knowledge of designing and deploying Centralized, Distributed and Stand-alone VoIP solutions.
• Migration and integration of Multi-vendor products and solutions.
• Good knowledge on UCC solutions and product suite.
• Experience in debug and trace analysis.
• Performing Root Cause Analysis.
• Strong hands on experience in layer-3 Routing and layer-2 Switching. Dealt with Nexus models like 9K, 7K, 5K, 2K series, Confidential router models like 7200, 3800, 3600, 2800, 2600, 2500, 1800 series and Confidential catalyst 6500, 4500, 3750, 3500, 2900 series switches.
• Hands-on experience on Confidential ACI.
• Efficient at use of Microsoft VISIO/Office as technical documentation and presentation tools.
• Dealt with monitoring tools and network packet capture tools.
• Worked on planning and build Datacenter includes passive rack infrastructure and cabling.
• Plan and implement Tech refresh - Hardware and Software.

PROFESSIONAL EXPERIENCE

Confidential, Austin, TX

Network Architect

Responsibilities:

• Identify the opportunities, propose projects and manage the same from initiation to closure.
• Design and implement solutions, both Data and Voice, to address the customer requirements
• Lead multiple build and Migration projects across the globe in High secure environments.
• Support Microsoft Skype for Business in O365 environment.
• Drive periodic Governance calls with all stake holders - Weekly and Monthly reviews.
• Identify and address the opportunities for service improvement.
• Effective redressal of customer escalations and/or concerns.
• Deliver and maintain highly available, reliable, scalable, and performing network services leading to the highest quality customer experience.
• Serve as a functional escalation point for the Network tower.
• Oversee day to day network operations, escalations, ticketing, and communications.
• Lead and support incident response process for incidents.
• Lead the team to ensure that an incident's underlying problems are managed and resolved.
• Perform detailed post-mortem reporting and reviews for all major issues effecting network services.
• Provide a timely response to all network escalations and incident response to after-hours outages.
• Support projects that involve network infrastructure and resources as required.
• Develop and maintain proper documentation of infrastructure, standards, and processes.
• Drive Automation efforts in day to day operations.
• Create a strong team environment

Confidential, Raleigh, NC

Lead Consultant

Responsibilities:

• Managing UCaaS and HCS Day2Ops teams.
• Performing periodic process review and work on streamlining of process as required.
• Performing Root Cause Analysis and Major Problem Reviews for escalated issues.
• Perform the Gap Analysis - Analyze the team and individual performance and define the remedial actions in case of any gaps identified.
• Delivering and participating in the governance calls with customer like monthly and Quarterly Operations Reviews.
• Responsible for Engineer succession planning - Define, schedule and impart technical trainings.
• Addressing the ad-hoc training requirements - Process and Technical.
• Hiring SPOC for all the tracks in CMS.
• Plan and Implement Succession Programs for engineers - L1 to L2 and L2 to L3.
• Manage and achieve the GM, PIP for the responsible tracks.
• Lead a global team of Tier 2/3 network engineers responsible for the enterprise and data center networks
• Hire, train and manage network engineers and administrators, define their roles and responsibilities, prioritizing and assigning daily workloads and conducting performance evaluations for direct reports
• Develop and implement new process and procedures as needed
• Participate in regular change management meetings
• Provide team direction and leadership
• Conduct regular one-on-one meeting with direct reports
• Set individual and team goals that help achieve the overall organizational goals
• Develop and define metrics that will be used to measure team and individual performance

Network Engineer, Tier 2

Confidential, El Segundo, CA

Responsibilities:

• ABM: (Centralized call processing model with 132 sites and approximately 3000 users VoIP network),
• Regus: (Distributed call processing model with 750 Locations, 350 Cities, 60 Countries. and approximately 26000 user VoIP network)
• Forever-21: (Centralized call processing model with 400 Stores connected to VoIP network)
• HCP: (Distributed call processing model with more than 50 sites)
• Also working as a part of NetSurant (INX) for Voice and NOC operations for more than 90 + US Clients.
• User end support for Confidential Call Manager, Confidential Unity, IP Phones.
• End Support for Gateways, 38XX Routers, 37XX switches.
• Configuring IP Phones, Unity, Call Manager, Utility Servers, Gateways.
• Troubleshooting of Call Manager, Unity, IP Phones, Utility Servers, gateways.
• Efficient NOC operations for all the Clients of NetSurant and making sure that the IP WAN link
• Down time is minimal and making use of the effective VOIP network.
• Upgrading CCM, IOS on Confidential Routers and Switches, Unity from remote end.
• Network Audit – Undergoing a detailed study of each and every clients Network and performing audition over the entire Client networks including all Servers, Devices ( gateways, Switches, services running etc and also giving Recommendations comparing along with the Confidential recommendations for the servers, versions used, for devices etc and ensuring the Client networks maximum utilization.