SUMMARY:

• My career goals include upper management in the Human Resource department. I would be an asset to your organization because I am a principled worker, organized and self - motivated, capable of working independently as well as with a team.
• Exhibiting dependability, superb interpersonal skills, hard-work, and the ability to multitask are personal attribute that I’m sure you find admirable. My knowledge of computers and software is proficient to advance.

TECHNICAL SKILLS:

Application software: Microsoft Office 2010, Netscape 7.0, Internet Explorer 10, WordPerfect 6.0, Outlook Express 5, Lotus Notes, Access, Data Entry, Database Management, Hogan Main Frame, CICS Mainframe, Spar Soft-phone, Check Vision v9.01, Cisco phones, and Scan View.

PROFESSIONAL EXPERIENCE:

Confidential, Tucson, AZ

Responsibilities:

• Answer back to back customer calls regarding phone plans (adding, deleting, and changing).
• Troubleshoot including device activation, data usage, changing plans, device exchange.
• Assist with suspend/reconnect service and disconnection request.
• Provide credit where appropriate documentation is provided.
• Follow procedures and operational protocol to assist customers.
• Educate customer on plan pricing and how to use the internet for self-serve options.
• De-escalate upset and irate calls to get to the root of the problem.

Confidential, Denver CO

Responsibilities:

• Answered back to back provider and member calls and ensuring first call resolution where possible.
• Ensured a consultative tone with the caller and working with them to identify trends and best options for quality service at the best price.
• Worked with complex information and translate it into simple and concise responses to the caller.
• Communicated clearly, professionally, and effectively via voice, email, text, and chat, multi-task while on the phone - resolve the issue while quickly navigating in all systems to gather/enter correct information.
• Worked to resolve issues before they became reoccurring.

Confidential

Responsibilities:

• Provided epic customer service for the following issues: checking balances, account investigation, ordered checks/registers, bank conciliation, funds transferred, stop payments, block/reordered debit cards, changed banking packages, processed bill payments, assisted with online services (sign-on, transfer, and wires), etc.
• Displayed excellent listening & communication skills creating empathy & trust with the customer, adapt to change while maintaining attention to detail & organization, computer literate & skilled navigating through multiple screens.

Confidential

Responsibilities:

• Provided epic customer service while retrieving processed orders, order disputes, and rectifying incorrect processed orders.

Confidential, Atlanta GA

Responsibilities:

• The purpose of this position is to provide administrative and clerical support in performing general clerical and administrative support duties and services related to the activities of the Division/Branch and in accordance with policies and procedures established for operations, and assisted with special projects.

Confidential, Atlanta GA

Responsibilities:

• Collected statistical data door to door, also, assisted with fingerprinting.

Confidential, Los Angeles CA

Administrative Assistant

Responsibilities:

• Performed and supported Sr. Vice President and 5 Vice Presidents with initiating and confirming wire transfers ($500,000 maximum).
• Created excel spreadsheets for internal and external use.
• Maintained Senior Vice President’s daily calendar and travel arrangements.
• Interacted with new and existing clients regarding required missing documentation to meet protocol.
• Arranged conference call for meetings.
• Ordered and setup catering for meeting.
• Answered the telephone and gave information to callers, or routed the call to the appropriate officer.
• Composed and produced routine correspondence.
• Managed expense account and ensured timely submission and payment to corporate card.
• Prepare purchase requisitions/invoices for office supplies and computer equipment.
• Coordinated and setup office and equipment for new employee.
• Read and analyze incoming memos, submissions, and reports to determine their significance and plan their distribution.
• Prepared responses to correspondence containing routine inquiries.
• Performed other duties as assigned including provide support to other executives.
• Filed and retrieved correspondence and other records.

Confidential, Los Angeles CA

Administrative Assistant

Responsibilities:

• Prepared and printed daily sales reports for VP.
• Interacted with postal entity for audit purposes.
• Maintained filing system.
• Interacted with sales representative for purpose of finalizing sales and inventory.
• Interacted with human resources payroll for purpose of pay correction.
• Prepared new employees welcome packages and forward to human resources.
• Maintained office supplies, machines, coffee room, etc.
• Acted as an intermediary for escalated issues between the customer and the representative.
• Assisted general manager, sales managers, and sales representatives.
• Managed database for USPS Representatives, customer listing reports, and transfer reports.
• Reviewed weekly and monthly audit reports (adjusted accounts to reflect audit discrepancies).
• Interacted with SCPAs ' (auditors).
• Prepared documents for hiring and termination of employees for USPS Regional Vice President.

Confidential, Los Angeles CA

Administrative Assistant

Responsibilities:

• Created spreadsheets for internal / external use.
• Assisted with nurse staff scheduling for home health.
• Prepared disseminations for mailing (Manual and DisclosureUSA).
• Prepared audit confirmations for mailing (included printing reports, calculations, and correspondence).
• Printed Aging, Customer Concentration, and Client Exposure Consolidation Detail Reports.
• Analyzed verification summary report.
• Prepared / setup employment overview seminars.
• Scheduled appointments for applicants and testing procedures.
• Interacted with the Group Vice President Assistant, Field and Financial Advisors Maintained Marketing Allowance Report.
• Prepared and distributed for first, second, and third letters mailing to Providers
• Assisted Supervisor / Analysts with special projects.
• Communicated with Hearings Department / In-house regarding case retrieval for audit
• Created spreadsheets for special OIG projects, Write offs, CNC Project, Aggregation Report.
• Data Entry for Medicare (Northern and Southern California).
• Closed systems on PACTS, PES, and CUSTOM VIEW programs.