We provide IT Staff Augmentation Services!

Application Support Analyst Resume

0/5 (Submit Your Rating)

Houston, TX

OBJECTIVE

  • I'm looking for a senior role in an organization that values diverse IT skill sets and problem solvers.

Areas of Expertse

  • 10+ yrs Linux/UNIX development and administration, including hardware, storage and TCP/IP networking/LAN
  • 10+ yrs managing web infrastructure (Apache, Sendmail, Postfix, Cyrus IMAP, Tomcat, etc)
  • 10+ yrs requirements gathering and analysis, design and implementation, including project planning and development lifecycle
  • 10+ yrs relational data modeling, analysis and reporting for financial, manufacturing and telecom industries
  • 10+ yrs RDBMS management, including Oracle, MySQL and PostgreSQL
  • 10+ yrs experience programming in C, Perl, PHP, Java, SQL, Shell, and other languages

PROFESSIONAL EXPERIENCE

Confidential, Houston, TX

Application Support Analyst

Responsibilities:

  • Provide Oracle and Linux support for JAVA - based web application users.
  • Install, configure and administer Tomcat application server.
  • Write SQL queries, Perl and Shell scripts as necessary for system and data maintenance.
  • Perform Linux administration and security tasks as required.

Confidential, Friendswood, TX

Software Engineer / MySQL DBA

Responsibilities:

  • Worked with top management to address business needs, including special projects, reporting, and troubleshooting.
  • Guided architecture and technology enhancements to in-house VoIP traffic management system by recommending solutions, developing prototypes, integrating third-party products, and resolving performance issues.
  • Supported and maintained in-house VoIP traffic management system through several generations of major development/migration using C, Perl and MySQL.
  • Rolled out new server hardware for system upgrades, installed and configured RHEL5 using kickstart.
  • Migrated data using ANT scripts during major system upgrades.
  • Developed a cross-platform database ETL/synchronization tool for Oracle/MySQL to work around performance issues in vendor-maintained financial reporting system.
  • Wrote testing/validation tools to identify and troubleshoot misconfigurations.

Confidential, Houston, TX

Software Engineer / Oracle Developer

Responsibilities:

  • Maintained and enhanced ColdFusion/Oracle applications on Solaris platform.
  • Migrated legacy web application from Perl/ColdFusion 4.0 to CFMX7 and created detailed system documentation.
  • Developed comprehensive unit and integration test scripts using Apache Jmeter.
  • Developed automated deployment scripts for various applications using ANT to speed deployment and reduce errors.
  • Mentored junior developers in advanced software engineering techniques, processes and methodologies.

Confidential, Houston, TX

Application Service Delivery Analyst

Responsibilities:

  • Developed an operations-infrastructure database detailing the bank’s credit applications, servers, networks and inter-dependencies for outage and availability notifications.
  • Developed software utilities using Shell, Perl, and SQL to ensure application and database availability and monitor batch processes.

Confidential, Houston, TX

UNIX Programmer / Oracle DBA & Developer

Responsibilities:

  • Developed complex web applications using Oracle 10g, PL/SQL and ColdFusion MX.
  • Developed an enhanced library catalog search engine using Oracle 10g to interface with a legacy MARC catalog system.
  • Ported and/or parallelized Fortran and C scientific programs to MPI and/or OpenMP environment in Linux cluster for better performance.
  • Performed Oracle 10g database administration and configuration.
  • Mentored junior staff members in UNIX system administration and networking.

Confidential, Navasota, TX

System Administrator / Oracle DBA

Responsibilities:

  • Managed a team of 2-5 subordinates and the daily progress of IT projects.
  • Designed and integrated a corporate email solution using Cyrus IMAP, Postfix, and OpenLDAP on Linux to replace a compromised MS Exchange server.
  • Designed the architecture for and directed the implementation of a complete IT infrastructure overhaul
  • Administered the company’s manufacturing system (Visual Manufacturing) on Oracle9i platform; documented a backup and recovery strategy, including procedures to fail over to a standby system.
  • Created and maintained financial performance reports using Crystal Reports 9.
  • Analyzed poorly-performing Access applications linked to Oracle, documented their business processes, and rewrote queries and procedures, resulting in ~90% reduction in processing time.

Confidential, Austin, TX

Software Engineer / Perl Developer / DB2 DBA

Responsibilities:

  • Provided on-site development support to IBM Global Services, Austin, leading maintenance for a web-based interface for a distributed file system
  • DCE/DFS administration suite and its underlying framework developed in Perl/CGI and C.
  • Analyzed source code for maintenance and enhancement opportunities.
  • Redesigned the existing architecture for distributed administration tools for AFS and DFS using Perl, C, Java, JSP, Kerberos, Apache, Samba, AFS and DCE/DFS.
  • Conducted database performance tuning when necessary.

Confidential, Austin, TX

Software Engineer

Responsibilities:

  • Developed Java applications within an existing framework for embedded Linux-based Internet appliance product.
  • Created custom GUI components using AWT/Swing and XML for OEM clients.
  • Prototyped and supported various product developments, including printer drivers and a graphical interface to the Ghostscript printing subsystem.
  • Developed a tool using Shell and Perl to reduce footprint of shared libraries up to 50% by eliminating unnecessary modules.
  • Worked closely with the configuration/build manager on software releases and building boot images, gaining a strong understanding of CVS and GNU make.

Confidential, Austin, TX

Software Engineer

Responsibilities:

  • Led document conversion and development group, supervising the design and development of software tools to convert various desktop publishing file formats
  • Such as Corel Ventura, Adobe Pagemaker and PDF, QuarkXpress, and Microsoft Word, into HTML or XML using Perl, Java, Applescript and other languages.
  • Consolidated numerous data-conversion Perl scripts into a single Java/Swing application for managing the conversion process with pre-defined templates.
  • Supervised and mentored junior team members in using these tools to process content from publishers.
  • Developed the prototype for content database in Access, which was later ported to DB2 and used for inventory, production and progress tracking.

Confidential, Bryan, TX

Network Administrator

Responsibilities:

  • Administered Macintosh, Windows, and Linux systems.
  • Maintained network configuration and equipment.
  • Installed, configured and supported software, computer systems and network equipment, including troubleshooting, repair and performance tuning.
  • Performed backup and maintenance procedures on the company sales database.
  • Developed an application using Facespan/Applescript for QuarkXpress to streamline production in the graphics department, reducing setup-time by more than 75%, for which I was awarded employee of the month.
  • Designed a primitive manufacturing scheduling system to automatically schedule jobs entered into the sales database.

We'd love your feedback!