SUMMARY

• Over 12 years of experience in IT Infrastructure management. Skilled in establishing, scaling, and optimizing network design.
• Results oriented leader with a career history of successfully developing and executing IT roadmaps on time and within budget.
• Led development and deployment of custom applications, extensive experience providing strategic direction to senior management on technology.
• Windows Exchange Server, Lotus Domino Server, Office 365, Google Apps for work, Windows Server, Active Directory (AD)
• TCP/IP, DHCP, UDP, IP ROUTING, SSH/SFTP/SCP, DNS, NFS, LDAP, FTP, SMTP, WINS, Email and Data Archiving, IIS, FTP, Web technologies, Microsoft Office suites 2007 and 2010, Workflow applications
• Data Center design / Consolidation / Management / Server migration
• Disaster recovery & security strategies
• Budget, task and resource planning
• Enterprise Network Security, Firewall, Routers, Switches administration, System Virtualization
• IT Operation automation, streamlining & cost reduction
• Manage license servers, Patch management, Firmware upgrades
• Requirements gathering & analysis, Project Management
• Automated asset management, Helpdesk ticketing, Implementing Open Source solutions
• LAN/WAN Design, Implementation and Network optimization; Network/AV/ teleconference equipment
• Desktop technical Support & Customer service

TECHNICAL SKILLS

Environment: MS Exchange, MS ISA, MS SQL, MS IIS, CITRIX XenApp, WSUS, VisualSVN, Xampp, MediaWiki, VSS, FileHold, MRTG, Lotus Domino, Sametime, ScrewTurn Wiki, Adobe Illustrator, iPlan, MySQL, PHP administration.

Applications: Symantec antivirus enterprise 9/10, Veritas Backup Exec 8.6/9/10, HP Help Desk Compaq Server/Workstation Insight Manager, Ghost enterprise edition, Dame Ware, WebJet - Admin, VMware, 3Com network supervisor, Cisco network Assistant, Sniffer Portable, SolarWind, Kerio, Blackice firewall, Lotus Notes. McAfee ePolicy Orchestrator, MS technologies, VM Ware, TestTrack Pro, FileHold. Spiceworks

Hardware: HP Net Servers, HP & DELL Servers, Cisco Catalyst Switches (2950, 3550), PIX Firewall (501,515 E) Laser Printers, RAD FCD-IP, RAID, UPS-MATRIX., Fortigate 200A, HiPath 3750.Hirsch Velocity Security Management System.

PROFESSIONAL EXPERIENCE

Confidential, Louisville, KY

Infrastructure Project Manager

Responsibilities:

• Managing multiple external vendors.
• Engaging with Enterprise and Application architects to promote collaboration on the development of solution architecture.
• Ensuring that development practices (e.g. code reviews, unit testing, etc.) are followed throughout the project life-cycle.
• Leveraging experience to categorize project risks and identify/mitigate new risks.
• Demonstrating ownership of problems, issues, or requests from start to finish. Facilitating appropriate handoffs across IT and business organizations.
• Leading technical initiatives, navigating through process and organization through collaboration with key stakeholders across departments.
• Communicating across departments to meet project objectives
• Document the release scope and deliverables
• Define target release schedule
• Lead and coordinate the release readiness reviews, milestones, and the business Go/No-Go Activities including the execution of the deployment plans and checklists
• Manage risks and resolve issues that affect release scope, schedule, and quality

Environment: Server 2008/2012, HA/Failover Clustering, O365, Microsoft Exchange 2010, Symantec NetBackup, VMWare

Confidential, Reston, VA

Project Manager

Responsibilities:

• Implementing IT solutions and working directly with the Business partners and IT partners
• Supervising application build, test, and deploy activities.
• Developing application policies and procedures to maintain efficient operational practices and enhance control standards.
• Integrate a complete cloud services framework (IaaS, PaaS, and SaaS) and cloud deployment model (private, public, and hybrid)
• Analyzing and reviewing system designs, business processes, operating system procedures and training materials related to implemented application projects.
• Reviewing detailed estimates to ensure that they are reasonable and aligned to historical norms where applicable.
• Ensuring adherence to Methodology (EDM, Agile etc), Standard Tools, IT Controls and Quality Standards across the department projects.
• Escalating critical issues and risks promptly
• Partnering with Technology Services, Vendors and other IT departments to plan and execute the Integrated Plans for the project.
• Being accountable for schedule, scope, budget, and quality
• Providing standard project status reports to the stakeholders as per PMO guidelines, and assist in Initiative reporting.
• Planning, acquiring, managing and reporting project resources. Negotiating and resolving resources issues across projects in portfolio.
• Setting direction for project team to align with the project objectives and delivery against them

Environment: ServiceNow, Planview, Microsoft Office 365 & Jabber

Confidential, Louisville, KY

Project Engineer

Responsibilities:

• Delivering high performance solutions within demanding time & budget constraints.
• Migrating Virtual machines to new data center
• Analyzed current legacy infrastructure, established business case, and built consensus for virtualized IaaS / PaaS near term strategy with SaaS mobile cloud services end state.
• Configured and setup of Fortigate routers, switches and firewall.
• Created & Maintained network diagram using Microsoft Visio and Fluke's Network Inspector
• Led the successful integration of Microsoft exchange server, Active directory and file servers on a cloud infrastructure.
• Created, administrated & maintained MediaWiki on Windows Xampp platform.
• Administrated functional SVN Subversion servers on Windows & Linux platform.
• Responsible for developing and customizing solutions involving roll-outs in products such as Exchange Server, SQL Server, Citrix access gateway, TestTrack Pro & FileHold.
• Supervised network specialists skilled in advanced routing, switching, VoiP, load balancers, WAN Acceleration, Wi-Fi, and firewalls
• Remote access solution implementation and support: VPN, Terminal Services, and Citrix
• Lead in technical consultation, overseeing the planning, implementation and servicing phases of all IT projects.
• Analyzed operations, leveraging business analysis and process design skills, to identify opportunities for cost-savings and increased efficiency. Projected and administered budgets, developing strategies to cut operational costs.

Environment: CITRIX XenApp, WSUS, VisualSVN, Xampp, MediaWiki, VSS, Symantec antivirus enterprise

Confidential, Louisville, KY

Windows Server Program Architect

Responsibilities:

• Design and implementation of Content Filtering, Email Archiving, Antivirus, and Anti-Spam. Troubleshooting customer environments with issues pertaining to the aforementioned products.
• Acting as a liaison between Customers and QA with issues that needed to be addressed by product developers.
• Hands on experience with products/services such as Cisco IOS, Microsoft AD, Microsoft Exchange, DNS, DHCP, IIS, MSSQL, Windows/Linux/Mac Servers, and NAS/SAN Deployments. Reduced physical datacenter size and cost by further pushing and utilizing virtualization technologies
• Designed and deployed networking solutions ranging from small businesses to large scale data centers. Managed and deployed Hosted solutions to Enterprise customers which included hosted application servers, hosted firewall management and hosted Exchange environments.
• Designed and Implemented cloud based hosted exchange virtualization farm for customers looking to take email to the cloud.
• Adept in providing Tech support, troubleshooting, debugging router and switches, managing disk space, memory and caching, monitoring telecommunication performance, analyzing and interpreting network traffic data and troubleshooting all hardware problems.
• Designed, developed and supported web-based content and application for the internet and intranet sites.
• Migrated client systems between dedicated and shared hosting providers.
• Administered Microsoft Exchange e-mail servers.

Environment: MRTG, Lotus Domino, Sametime, Veritas Backup Exec 8.6/9/10, McAfee ePolicy Orchestrator, MS technologies, Exchange server.

Confidential, Chicago IL

Infrastructure Solution Lead

Responsibilities:

• Resolved all escalated network related issues as well as upgrading on existing infrastructure, including a successful implementation of Disaster recovery plan.
• Designed and Documented system processes to support network communication operations.
• Implemented network security procedures and made recommendations for improvement.
• Designed and Developed scripts and programs to support network routine and related tasks.
• Identification Management: Customized Smart Cards, Photo Badges and Integrated with LADP & HR workflow systems.
• Integrated Windows server database with Surveillance equipment, Cameras, Access control systems, Network Video Recorders, SmartCard Readers, Motion detectors and intrusion alarms.
• Assumed additional responsibilities, as department Site Administrator of document management system, fielding and resolving access issues and supplying help to maximize efficient use of system.
• Process Compliance and Auditing, Sarbanes-Oxley Compliance.
• License acquisition and Management.

Environment: Cisco VPN Client, Cisco 3000 VPN Appliance, PIX 515/506, Windows VPN, HiPath 3750, Hirsch Velocity Security Management System.

Confidential

IT architect

Responsibilities:

• Planned, designed and deployed services to build and maintain a Microsoft domain environment including LDAP/Active Directory, DDNS, Group Policy, WINS, DHCP and related domain services.
• Executed I.T internal and ISO 9001:2008 quality management system audits, and threat & vulnerability investigations.
• Wireless LAN implementation.
• Assessed current technology infrastructures and suggested change recommendations and strategies to business including implementation of redundant systems.
• Coordinate the installation, configuration and maintenance of network components.
• Mentored and lead a Team of Engineers on technology deployments.
• Monitored security hardware and software for trends in capacity and performance.
• Partnered with key security vendors to provide direction with new technologies and drive product improvements.

Environment: Windows Server 2008, Active Directory, GPO, Server Builds, VMware, ScrewTurn Wiki, Adobe Illustrator, iPlan, MySQL, PHP administration.

Confidential

Server & Network administrator

Responsibilities:

• Configured Windows Server 2008 Active Directory, DNS, DHCP, Group Policies, Terminal services, MS-Exchange Server related services to the associates.
• Monitored event logs on all servers for errors and warnings, and corrected as needed.
• Maintained a WSUS Server and patch/update repository for all servers and Windows 2000/XP workstations.
• Corrected errors relating to Group Policies and share permissions in a three-domain Active Directory forest.
• Troubleshot HTTP/HTTPS proxy authentication issues on a Fortinet firewall.
• Mapped the network's topology and troubleshot a Cisco 2600 router serving a dedicated T1 WAN link.
• Routers: Enabling RIP, OSPF, IGRP, and EIGRP routing; configuring WAN connections using Serial, Frame Relay, and ISDN; configuring NAT/PAT; TCP/IP configuration and subnetting with VLSM.
• Designed, installed, configured, and troubleshot the following routing protocols on corporate network infrastructure and backbones for clients: RIPv1, RIP v2, OSPF, Frame- Relay traffic-shaping, BGP policy routing, EIGRP, IGRP, ISDN, VOFR, VOIP, SNA, and Dial-on-Demand Routing, HSRP, IPX, SNA, IP, HDLC, PPP, MPLS, AppleTalk, SNA, ATM on Cisco 700, 1600, 1700, 2500, 2600, 3660, 7200, 7507 routers.
• Designed and implemented EIGRP-to-OSPF migration to provide a vendor neutral network.
• Set up virtual private networks to connect three different location bases ensuring the confidentiality of highly sensitive data.
• Remote monitoring of switches, UPS units, and video conferencing systems via CiscoWorks, APC Infrastructure Manager Server.
• Reviewed bandwidth requirements on routine basis and provided input to capacity planning activities.
• Performed installation and configuration of Remote Installation services (RIS), ISA, and proxy firewall software.
• Created and managed an IT strategy and budget detailing projects to support company goals and initiatives.
• Supported Corporate Lotus/Notes Domino server environment consisting of R8 running Windows 2003 with an emphasis on mail routing.
• Administered PBX telephone system on a Siemens PABX Hipath 4000 system.
• Liaised with Microsoft and IBM to solve various hardware and software issues.

Environment: Windows Server 2003/2008, Exchange Server 2008, Lotus Domino, Sametime, VM Ware, TestTrack Pro, Spiceworks, Fortigate 200A, HiPath 3750, DNS, DHCP, AD

Confidential

Help Desk Engineer

Responsibilities:

• Firewall & Integrated Security Appliances Solutions, Intrusion Protection Solutions, Security Management, Virus Protection & Integrated Client Security.
• Conducted network intrusion detection testing and other security procedures.
• Created a centralized anti-virus scheme for automatically updating recent virus definitions.
• Reviewed firewall logs, RAS/VPN policies and diligent monitored vulnerability advisories.
• Administered LAN system access and privileges for over 1,400 users on both classified and unclassified networks.
• Centralized security auditing (anti-virus, spyware, etc.), and group policy design/implementation.
• Adhered to the compliance requirements such as PCI, SOX, NIST, FISMA, ISO 27000 etc.
• Designed and implemented Checkpoint and Cisco Firewalls (R75, Smart Center, ASA, FWSM, CSM).
• Conducted complex security architecture analysis to evaluate and mitigate issues.
• Performed network configurations and configuration changes on network equipment such as firewalls, routers, and switches to enhance performance.
• Remote installation, Configuration and maintenance of Operating system.
• Real time system administration, fault diagnosis and trouble shooting, scanning for known bugs, enhancements, software upgrades and a technical health check.
• Maintained a central repository containing technical advice and solutions related to network systems, software applications, hardware exchange, and repair service support.
• Performed data backups, operations and hardware repairs.
• Installed and configured Internet Information Services (IIS).

Environment: RDP, Windows, DNS, IIS, DHCP, Active Directory, TeamViewer, Windows 2000/XP, MRTG, Adobe Illustrator, Ghost enterprise.