SUMMARY

• Customer - focused senior IT professional highly skilled in fostering and leading collaboration between IT Ops, Software DevOps, and Quality Assurance teams to ensure delivery of high-quality IT solutions.
• Passionate about eliminating barriers, improving processes, reducing costs, continuous testing, and empowering engineering and operations teams to execute and deliver.
• Proven effectiveness in consensus building, partnering with senior business leaders, and working collaboratively at all levels.
• Credentials include ITIL v3 Certified; Microsoft Certified Professional (MCP); Linux/Windows Administrator; Virtual Cloud Technology Expert; and End-to-Solution Design Expert.
• Skills include fundamental mastery of AWS Cloud platform including scalability.
• Proficient in automated deployment and testing using Jenkins and Chef.
• Experience includes using infrastructure automation to apply configuration to thousands of nodes.
• Deep knowledge of CI (Continuous Integration) and CD (Continuous Deployment) methodologies with Jenkins.
• Experienced in using configuration management, including Puppet, Chef, and Ansible.
• High expertise with Linux and Unix. Designed and managed large-production clusters. Implemented redundant, instant failovers.
• Working to moderate experience with interpreted languages, including Perl and Ruby.
• Skilled in different flavors of Linux RHEL, Oracle Linux, and CentOS.
• Strong familiarity with SCM, Clear Case, SVN, and GIT, including branching and merging strategies.
• Solid understanding of Big Data; Hadoop Administrator.
• Architected and designed Vmware ESXi 5.5 clusters. Managed over 1000 virtual servers using vcenter.
• Designed and Installed vCloud environment through proof of concept, pre-production, and production.
• Managed team of engineers responsible supporting Department of Housing's (HUD) applications on Azure platform.

TECHNICAL SKILLS

Networking: TCP/IP, IP Routing, BGP, RIP, OSPF, EIGRP Firewalls (ipfw, ipf, iptables, pf), NAT, Load Balancing, AWS ELB, Traffic Shaping, Cisco, Juniper/JunOS, VLANs, STP, HTTP, SSL, SSH, SNMP, DNS, RADIUS, SMTP, POP3, IMAP, FTP, TFTP, SIP, IAX2, DHCP, NFS, SMB, IPM

Operating Systems: Windows Server 2003/2008/2012 , Red Hat Linux 6.x/7.x, Oracle Linux, IBM AIX, other Linux Flavors, Cisco IOS

Virtualization Technologies: VMware Vcenter 4.x/5.x, Microsoft Hyper V, VMware Horizon View 5.x,VMware vshield, vCloud Suite, vCloud Director, vCloud Automation Center

Databases: MySQL, NoSQL, Sybase, ORACLE, and ORACLE RAC

PROFESSIONAL EXPERIENCE

Confidential, Duluth, GA

Lead IT Engineer

Responsibilities:

• TECHNICAL LEADERSHIP: Oversee all aspects of the software development process from beginning to end to ensure successful delivery of the highest quality products and services to meet customers' requirements.
• TECHNICAL SALES RESOURCE: Act as a technical sales resource to drive sales growth and expansion, collaborating with sales team to assess clients' needs and deliver compelling recommendations that directly result in closing new sales of applications and services.
• TECHNICAL SUPPORT: Demonstrate strong leadership capabilities and expert technical skills to ensure tickets are handled properly, providing support as needed to resolve complex tickets.
• EXECUTIVE COMMUNICATIONS: Demonstrate strong communication and interpersonal skills to interact with executive management, discussing project status/es, future plans, risks, and solutions during weekly meetings.
• TEAM COLLABORATION: Utilize agile development methodology to facilitate weekly team stand-up meetings, informing the team of project status and issues, collaborating on issues and roadblocks, empowering the team to make decisions, and promoting team focus.
• CUSTOMER SATISFACTION: Maintain a high level of customer satisfaction by communicating to customers in a professional, user-friendly manner while providing weekly project status reports and resolving concerns and escalations.
• IT PROCUREMENT: Lead all procurement activities, manage supplier relationships, and support quality and cost objectives by developing and implementing sourcing strategies that ensure total cost of materials and services purchased have considerable value and minimal risk.

Confidential

Senior Systems/Network Engineer

Responsibilities:

• SOLUTION ADMINISTRATOR: Acted as chief interface for Confidential with KPMG and HUD (Department of Housing and Urban Development), administering all phases of development and deployment for Oracle Database Stack.
• PERFORMANCE MONITORING: Ensured business continuity, increased productivity, and high availability of Peniel's applications by proactively eliminating network bottlenecks and single point-of-failures.
• APPLICATION SERVER CONFIGURATION: Configured and administered Oracle Web Logic in a clustered environment at HUD for the LEAP Project, ensuring the highest performance and scalability. Integrated Oracle Identity Management with Siebel PRM.
• Linux / Windows: Acted as primary Linux/Windows Administrator, managing greater than 200 physical and virtual servers.
• Active Directory Administration: Served as primary administrator for the organization's Active Directory, designing and managing group policies and security rules throughout the network.
• Siebel Administration: Played a major role as Siebel CRM/PRM Administrator, helping organizations decrease costs and achieve maximum top- and bottom-line growth.
• CONFIGURATION: Configured Peniel's Exchange 2010, providing high availability for 150+ users.
• WEB SERVER SKILLS: Credited as an expert in Web Server implementations including Apache Tomcat, Oracle Weblogic, and Microsoft IIS.
• STORAGE ADMINISTRATION: Named SAN Administrator in charge of managing EMC & NetApp storage array, utilizing iSCSI and Fiber Channels, LUN Creation and Mapping, and VMware Datastore Management to ensure seamless failover.
• WEB APPLICATION DEVELOPMENT: Acted as Senior ColdFusion Developer/Administrator for HUD's Hospital Mortgage Insurance Management Information System (HMIMS), enabling rapid development, deployment, and maintenance of rich, robust Internet applications.
• VIRTUALIZATION: Earned professional reputation as Lead Engineer, deploying Virtual Desktop Infrastructure for 100 users (scalable to 500), utilizing VMware Horizon View and VMware vSphere.
• PROCESS IMPROVEMENT: Developed backup procedures and methods to ensure maximum network systems reliability, disaster recovery, and restorability while managing the Daily Exchange, VMware, and database backup.
• HONOR & RECOGNITION: Recognized by supervisor and company owner, and noted as the first employee to receive "The Spot Award," based on efforts to resolve issues with the housing mortgage management system.
• WEB APPLICATION DEVELOPMENT: Flawlessly designed and deployed SharePoint 2010 for the Chief Information Officer of HUD, enabling the sharing of information, and supporting more than 100 users.

Confidential, Norcross, GA

Senior Support Engineer / NOC Manager

Responsibilities:

• TECHNICAL EXPERTISE: Utilized strong technical knowledge while performing a wide range of activities, including the following:
• Actively participated as a team member tasked with managing IBM Tivoli storage manager.
• Configured site-to-site VPN tunnels.
• Served on a four-member team responsible for establishing and testing VDI technology.
• Configured and administered wireless point-to-point connections for speeds up to 50 mbps.
• SYBASE DATABASE ADMINISTRATION: Acted as Sybase Database Administrator performing production support activities for 100+ users across HUD's Hospital Management Information System.
• TEAM LEADERSHIP & COLLABORATION: Demonstrated ability to lead and motivate technical teams responsible for providing full lifecycle support for systems including configuration, provisioning, implementation, operations, and maintenance.
• SYSTEM ADMINISTRATION: Displayed excellent knowledge of policies and procedures while managing SAGO's ticketing system, avoiding costly penalties by ensuring customers received services according to SLAs.
• TECHNICAL PROFICIENCY: Skillfully managed SAGO's enterprise suite of backup software, leveraging exceptional communication, organizational, and problem-resolution skills to ensure site-to-site replication.
• SCRIPTING EXPERTISE: Adhered to Microsoft Powershell's best practices in scripting Active Directory Operations, and performed administrative tasks on both local and remote Windows systems.