SUMMARY

• A professional who possesses experience in Atlassian JIRA Administration, analysis, design, development, Project management, Agile methodologies, Collaboration tools, Continuous integration.
• Experience working with Atlassian JIRA management Tools and confluence pages Tools.
• 5+ Years JIRA Administrator with experience customizing JIRA projects with various schemas, complex workflows, screen schemes, permission schemes, and notification schemes.
• Having good administration experience in maintaining Atlassian products like JIRA, Confluence, Fisheye, Bamboo, Crowd etc.
• Experience in writing Jira API Tools to auto - move Service Desk tickets of one issue type to a Jira project of another issue type and to extract the list of Jira users with the respective Jira Groups and Project Roles
• Strong knowledge on Atlassian Crowd for central identity management
• Strong knowledge on JIRA administration and JIRA workflow design and JIRA service desk
• Experience in integrating JIRA with single sign on (SSO) plugins.
• Experience in integrating Jira with other products such as Sales Force, Share Point, Zendesk and Microsoft office connector.
• Experience in Customizing Gardets/Report development using Atlassian SDK and Java
• Performed an In-house Jira plug-in development using the Atlassian SDK and Rest API
• Rolled out a Service Desk from the scratch and integrated with other tools using Atlassian SDK
• Performed LDAP/Active Directory Integration with Jira (using the Atlassian Crowd and the Jira User Directories)
• Created SCM Process, policies, procedures and Release Notes to follow Development and allow QA teams to Release or Deploy highest quality product for the enterprise.
• Excellent experience in documenting and automating the build and release process.
• Ability in managing all aspects of the software configuration management process including code compilation, packaging, deployment, release methodology and application configurations.
• Implemented Continuous Integration and Continuous deployment using various CI Tools like Jenkins, Hudson, and Bamboo.
• Working with Project Management Team Foundation Server, SharePoint, Microsoft Project, and JIRA and source code version control SVN environment.
• Experience on complete software development life cycle (SDLC) with software development models like JIRA, Agile Scrum Model, Prototype model & RUP, Waterfall model.

TECHNICAL SKILLS

Atlassian Tools: (JIRA, Crowd, Confluence, Crowd, Bitbucket server, Bamboo, Fisheye, Crucible, and Stash)

Jenkins/Hudson: Anthill Pro, Cruise Control, SonarQube Team City, Build Forge, Artifactory, Nexus, Cucumber, Xunit, Web Driver.

TCP/IP: NIS, NFS, DNS, DHCP, Routers/Switches, Confidential WAN, SMTP, LAN, FTP/TFTP.

Apache Tomcat: Weblogic 7.0/8.1 and JBoss

Junit: IBM Rational Performance Testing (RPT), Neoload, JMeter, Fiddler, Maven and Ant

Elasticsearch: Logstash-Kibana(ELK)

PROFESSIONAL EXPERIENCE

JIRA Administrator

Confidential - San Ramon, CA

Responsibilities:

• Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes.
• Helping Scrum master across the company to customize JIRA for their requirements.
• Work closely with stakeholders to successfully complete IT infrastructure projects.
• Take the overall responsibility for the JIRA configuration and be the go-to person for any JIRA issues, enhancements or best practice question
• Migrated JIRA from 6.x to 7.x JIRA version.
• Created and managed plans using JIRA Portfolio
• Assigned the appropriate resources to the JIRA Portfolio - Story, Epics
• Schedule the JIRA Portfolio plans for execution.
• Installed Crowd on- premise server and configured the SSO for JIRA, Confluence.
• Configured JIRA Service Desk with Confluence for customers self-service.
• Customized Gardets/Report development using Atlassian SDK and Java
• Used Groovy scripts on Script Runner plugin to write custom scripts for JIRA.
• Created events, (JEMH) email notification schemes and assigned project roles on JIRA.
• Created a Cron job for all issues more than a week in progress state using Automation Plugin.
• Responsible for maintaining all Confluence Spaces and JIRA projects, workflows, permissions, users.
• Mentoring the Product Managers, Project Managers and Developers with the JIRA Project level administration
• Configured the JIRA Service Desks for the following Business Units - Corporate Technology, IT Help Desk, Workplace Services, Sales force Helpdesk, and Vendor Management and Others
• Evaluated and selected/deployed ALM tools for the various supported tool chains, including JIRA, Bitbucket, Gerrit, Confluence, IBM RTC/Jazz, MS VS/TFS, Requirements.
• Migrated all JIRA tickets to JIRA Service Desk, Zendesk tickets to JIRA Service Desk.
• Migrated users from Zendesk to JIRA.
• In-house JIRA plug-in development using the Atlassian SDK and Rest API
• One of very recent projects is to rollout a Service Desk from the scratch and integrated with other tools using Atlassian SDK
• LDAP/Active Directory Integration with JIRA (using the Atlassian Crowd and the JIRA User Directories)
• Day-to-day desktop support of JIRA/Confluence Users and always in the process of learning new things by visiting Atlassian User Forums and browsing through the Atlassian documentation
• In Fisheye connected it up to the mercurial repository on Bitbucket for overview of source code and also setup Crucible for code review.
• Integrated Fisheye/crucible with JIRA and bamboo for the tracking of the issue and continuous integration.
• Provided End- User training on JIRA Suite and documentation.
• Administered and Implemented CI tools Hudson/Jenkins and Bamboo for automated builds.

Environment: JIRA, Confluence, Bamboo, Stash/Bitbucket, MYSQL, PostgresSQL, Linux, Docker, Chef, Jenkins, AWS, NagiOS, SVN, GIT.CSV, Bugzilla, Service Now, Zendesk, Microsoft Office.

JIRA Administrator

Confidential - El Segundo, CA

Responsibilities:

• Worked with cross-functional teams to support JIRA in ways that will help them improve their business process.
• Coordinated with team leads to determine needs and how best to implement JIRA within department.
• Rose up gradation issues with Jira support team and followed on the workaround as per the bug fixes resolutions.
• Created and configured new JIRA projects and worked with departments to maintain existing JIRA projects.
• Performed application and system administration tasks, including data backups and scheduled jobs
• Up gradation and Migration of JIRA, Stash/Bitbucket, Bamboo.
• Create comprehensive JIRA workflows including project workflows, screen schemes, permission schemes, notification schemes etc.
• Setup the email handlers and notification schemes.
• Manually migrated JIRA from 4.1 to 5.8 standalone JIRA on Linux server.
• Worked on adding certificates to server and restarting the server in order to triage screenshot attachments issues.
• Developed metrics dashboards and advanced filters in JIRA to provide end-users and business leadership with performance metrics and status reports.
• Integrated JIRA with Oracle Database.
• Worked on day to day Build and deployments in pre prod and production environments.
• Used Java build/automaton tools such as Ant.
• Implemented a branching strategy that greatly reduced the QA workload and helped to use their time more efficiently.
• Implemented a unique version control system in the binary repository (Artifactory) to version binary files.
• Assist with maintaining current build systems, developed build scripts, and maintained the source control system.
• Integrated GIT and Jenkins to JIRA.
• Managing and Administering the Subversion, GIT source code repositories.
• Experience integrating Junit, FindBugs, Checkstyle code analysis and testing during the build.
• Worked on Standalone and Clustered Environments.
• Performed IBM WebSphere Administrative tasks like installing WAS, Configuring ND, Cell, Nodes, and Cluster.
• Interact with project managers, product managers to make sure that stories and other project deliverables to the platform team are of sufficient quality and provided in a timely manner.
• Built and maintained ElasticSearch, Logstash, Kibana stack to centrally collect logs that are used to monitor applications.
• Implemented Continuous Delivery using TeamCity to certain DEV Environments at code check-in to the main repository, using VCS Triggers.
• Developed Bash and Ruby Scripts for the purpose of manual deployment of the code to different Dev environments and to send out notifications to the team to announce deployments.
• Coordinated with different teams before and after the production deployments.
• Migrated from Fogbugz to JIRA.
• Integrated SharePoint, Zendesk, Jama to JIRA.

Environment: Atlassian Suite (Stash, JIRA, Confluence, crowd), Java/J2EE, Jenkins, RHEL, AWS, Apache HTTP, Rundeck, Fogbugz, Elasticsearch, Logstash, Kibana, SharePoint, Jama.

JIRA Administrator

Confidential - San Jose, CA

Responsibilities:

• Configure the JIRA workflow for the Amazon EC2 project for improvement processes for screens, workflow procedures and reports of applications as per business requirement
• Manually migrated JIRA from 4.1 to 5.8 standalone JIRA on Linux server.
• Installed JIRA Behavior plugin, which simply defines how field behaves with the issue in the project.
• Installed JIRA Suite utilities plugin that provides additional workflow features such as conditions, validator and post-functions.
• Created a JIRA workflow and apply the condition, validators and post-function in the transition to represent the business requirement process.
• Installed Fisheye, Bamboo on Amazon EC2 instances.
• Integrated applications like Fisheye, Stash, Bamboo to JIRA apart from other PM tools
• Create projects on JIRA and assigned JIRA Agile boards.
• Created custom workflows, screens and Custom fields for JIRA.
• Integrate JIRA and Confluence (for User management and Issues/Pages sharing).
• Migrated JIRA across environments
• Created custom dashboards, JQL filters.
• Installed various JIRA plugins such as JIRA client, JIRA importer plugin, JIRA Charting Plugin, the connector for Microsoft project and JIRA Misc Custom fields.
• Installed Add-ons such as Craftware Search linked issues for JIRA, Gliffy Confluence plugin, JIRA Capture, Zephyr, Tempo, Service Desk.
• Created User manual on using Atlassian Products (JIRA/Confluence) and trained end users project wise.
• Integrated HPQC with JIRA.
• Maintained source code repository in subversion and GIT.
• Involved in Installing Jenkins on a Linux machine and created a Master and Slave configuration to implement multiple parallel builds through a build form.
• Installing Applications on AWS, Monitoring and Tailing Logs.
• Maintaining the user accounts (IAM), RDS, Route 53, SES and SNS services in AWS cloud.
• Worked closely with developers and managers to resolve the issues that rose during the deployments to different environments.

Environment: JIRA, Confluence, Bamboo, Stash/Bitbucket, Ubuntu, Windows server2012, 2008, NagiOS, Jenkins, Weblogic, AWS (Amazon web services), GIT, SVN, ANT, Maven, VMware, MYSQL.

JIRA Administrator

Confidential

Responsibilities:

• Create complex JIRA workflows including project workflows, field configurations, screen schemes, permission schemes and notification schemes in JIRA.
• Manage user permissions to tools according to the needs of projects and teams.
• Lead and provide technical assistance and/or training in using JIRA and Confluence and other tools as identified.
• Work closely with other teams to define best practices for using lab tools across the organization and company.
• Test new versions of the tools and plug-ins to ensure compatibility.
• Researches and utilize industry methods and techniques.
• Developed technical solutions by coordination with internal project teams and understanding of requirements.
• Responded to all incoming questions and inquiries related to JIRA applications.
• Prepared projects, dashboards, reports and questions for all JIRA related services.
• Generated scripts for effective integration of JIRA applications with other tools.
• Suggested improvement processes for screens, workflow procedures and reports of applications.
• Conducted analysis and evaluation of existing systems to upgrade latest versions of JIRA.
• Assisted in assessment of existing production systems and configuration services for upgrading.
• Provided technical expertise for analysis and assessment of current security and database configuration services
• Responsible for maintaining integrity of all builds and environments.
• Performed code freeze on the development branches and informed the development teams to merge in the changes to integration branch before the scheduled date of staging.
• Created development and integration Branches after a major release for various development teams.

Environment: JIRA, Confluence, Weblogic, GIT, SVN, ANT, Maven, VMware, MYSQL.

Build and Release Engineer

Confidential

Responsibilities:

• Created SCM Audit Plan and was the Key role in doing SCM Audit.
• Installed Smart CVS Professional and imported the Projects.
• Generated the useful Reports for conducting SCM verification and Audit process by using Smart CVS.
• Exported Project / Release Component Reports to Microsoft Excel.
• Identified all the configuration items that are different between the Releases by Smart CVS.
• Wrote Scripts to automate the process of consolidating the appropriate APIs for every release.
• Used Bugzilla to track the bugs and to create tracking reports to monitor and Maintain Bug status.
• Used Eclipse to connect to Central CVS repository and SVN Repository server.
• Created System Test / Performance Test environments and Maintained Environment Upgrades.
• Active role in preparing documents like SCM New User guides and SCM verification.
• Coordinated the Development Team, QC and Application Support in Deploying the Code to the right System Test Environment using AnthillPro Tool.
• Prepared Migration logs for every release and maintained the data accuracy.
• Planned the Release schedules by identifying the Testing Environment and confirming the Current Code Level.
• Used Putty to connect to Linux from windows.
• Maintained Defect Fix Deployments and documented the deployed files in the appropriate Environment Migration log.
• Created Branches, Tags for each release and particular environments.
• Merged the branches after the Code Freeze.
• Created the Deployment notes along with the Local SCM team and released the Deployment instructions to Application Support.
• Used Ant, Maven as Build tools.
• Used Cruise Control Build tracker to automate the Build process.
• Installation, Configuration of WebSphere Server.
• Installation of Refresh packs, Fix packs, cumulative Fix packs for all versions of WebSphere application server.

Environment: CVS, ANT, Shell Scripts, XML, UNIX, AntHill-Pro.