SUMMARY

• Extensive knowledge in Microsoft Exchange 2003/20072010 and 2013.
• Designing and implementation on Exchange servers with DAG.
• Experienced with transitioning Microsoft Exchange servers to new versions.
• Hardening of old Exchange and Lync environments as well as setup and architecture for Unified messaging.
• Designed mail flow and met the requirements for external connectivity of Exchange i.e. OWA, ActiveSync and Outlook anywhere.
• Design and implement mail flow and Exchange co - existence methodologies.
• Deployment and troubleshooting Lync 2010 and 2013/setup of enterprise.
• Proficient in design and implementation of Enterprise voice for Lync.
• Cross forest Trust and Migration of AD and Exchange.
• O365 Hybrid setup with Exchange 2010 and 2013 integration.
• Created PowerShell scripts in order to automate daily tasks.
• Documented disaster recovery plans and backup strategies to prevent data loss in case of emergencies.
• Adept in training staff to handle common messaging issues, as well as standard procedures.
• Experience with collaborating with different teams I order to see a project to completion, i.e. server, networking, security teams, etc.
• Implemented monitoring services in Lync to view CDRs and ensure the Quality of Experience for the users is high.
• Familiar with daily administration of Active Directory, DNS and IIS.
• Building VM’S using Hyper V and VMWARE.
• Troubleshooting and resolving issues coming in the environment and also creating technical document with a resolution to the issue.
• Aware of the intricacies of designing, deploying and administering messaging solutions in geographically dispersed locations

TECHNICAL SKILLS

• Windows Server
• Exchange Server
• Lync Server 2010/2013
• Skype for Business
• Office 365
• VMWARE
• Active Directory
• DNS
• DHCP
• TCP/IP
• Change Management
• ITIL

PROFESSIONAL EXPERIENCE

Exchange Engineer

Confidential, Boston, MA

Responsibilities:

• Designed and implemented Exchange 2013 environment in a migration from Exchange 2010, ending in the decommissioning and removal of all legacy servers.
• Migrated the Public folders from using PowerShell scripts to fulfill the move request.
• Designed and implemented DAG infrastructure for Exchange 2013 after database migration.
• Troubleshoot issues related to client connectivity, OAB, Mail flow and database issues.
• Worked on latency issues in replication, mail flow and client connectivity.
• Read traces from Netmon and Exmon and also IIS logs to monitor and maintain the environment.
• Implemented Legal hold and throttling policies for Exchange 2013 mailboxes.
• Planned for downtime when completing the patching and updating of for Exchange servers.
• Implemented IronPort for scanning incoming e-mails for threats and vulnerabilities.
• Created customized Transport rules as per the client requirements
• Created Federation for Exchange 2013 servers.
• Led the Hybrid deployment with Exchange 2013 and O365.
• Implemented directory synchronization, single sign on capabilities, and federation of services.
• Created scripts from Exchange PowerShell to automate daily tasks like creation of mailbox, DL etc.
• Created RBAC policies for Exchange
• Managed Virtual machines using VMWARE.
• Provide root cause analysis for the issue arriving in Exchange server.

Exchange consultant

Confidential, Norwalk, CT

Responsibilities:

• Setup the Forest Trust between 2 companies and also setup Exchange 2010 Federation.
• Designed and implemented Exchange 2013 and also built a POC server to present to management prior to production deployment.
• Managed coexistence of services between Exchange 2010 and Exchange 2013.
• Cutover name space for Exchange for the 2013 environment and tested functionality.
• Implemented Unified messaging in integration with Lync and Avaya.
• Completed setup for Lync 2013 with front end, Edge and enterprise voice setup
• Completed the designing and load balancing for F5 used for Lync environment.
• Implementing Lync 2013 by defining the Lync roles in the topology and completing the lync deployment
• Enabling the Lync accounts and also setting up Edge role and reverse proxy for the external sign in to work.
• Perform patching for the Lync cumulative updates.
• Maintained User accounts for the computing environment and provided 24/7 supports for the messaging applications running on Microsoft Windows Operating Systems as well

Exchange Consultant

Confidential, Boston, MA

Responsibilities:

• Managed and maintained the current Exchange 2007 environment while designing and planning the implementation of Exchange 2010
• Assisted in the architecture and planning of all components of the transition to Exchange 2010.
• Updated and patched current environment and prepare it for migration.
• Created virtual lab environment to test coexistence and migration plans and provided Proof Of Concept.
• Created ActiveSync policies for allowing specific set of handsets.
• Installed and configured Exchange 2010 Server and migrated user mailboxes
• Implemented High Availability of Client Access Server through the use of a CASArray.
• Configured high availability features for Exchange 2010 to include DAG for database resiliency.
• Implemented DAG in DAC mode for cross site DAG configuration and recovery.
• Configured Exchange backups using Redo Backup and Recovery.
• Successfully tested DAG failover in Exchange 2010 and decommissioned legacy servers for Exchange 2007
• Perform diagnostics of Arrays, Transport Hubs, Mailbox Servers, CAS Servers, Domain Controllers and more.
• Troubleshoot escalated issues by lower tiers for Exchange related issues to include troubleshoot log errors, connection issues, integration problems and authentication in Internet Information Services (IIS).
• Performed troubleshooting on the systems to ensure optimal performance.

Messaging Consultant

Confidential, Watertown, MA

Responsibilities:

• Main responsibilities centered around managing and remediating the Exchange 2010.
• Troubleshooting DAG issues, Mail flow and OWA connectivity issues and setup CAS Array and also archiving for the users.
• Creating PowerShell scripts to automate the enabling of the mailboxes by syncing it with the HR portal.
• Design and plan for the Exchange 2010 and Office 365 hybrid environment for corporate mailboxes.
• Creating the scripts for move mailbox and also auto increase the mailbox size.
• Take requirements from the management and integrating the FAX server with Exchange and creating the appropriate receive connectors for it.
• Installing Anti Spam agents on the Edge server and also setting up the Edge server in DMZ.
• Deployed ADFS, Dirsync and prepared the current Exchange servers for the transition.
• Allowing required Firewall ports and IPS for moving the mailboxes over to the Online.
• Managing the user accounts via the Microsoft online portal.
• Setting up mail flow for the hybrid environment.
• Prepared t he environment for the disaster recovery.
• Ensuring that the transition works smoothly for the environment by working on any issues coming up in the infrastructure.

Exchange Admin

Confidential

Responsibilities:

• Maintained Exchange 2007 environment through patching, trigger and alerts investigation, and user issue resolution.
• Configured Exchange backups using Redo Backup and Recovery.
• Decommission legacy servers for applications including Exchange 2003.
• Troubleshoot escalated issues by lower tiers for Exchange related issues to include troubleshoot log errors, connection issues, integration problems and Internet Information Services (IIS).
• Configured Power Edge T110 for Windows Operating Environment
• Performed troubleshooting on the systems to ensure optimal performance.
• Maintained User accounts for the computing environment and provided 24/7 supports for the messaging applications running on Microsoft Windows Operating Systems as well

IT Infrastructure Officer

Confidential

Responsibilities:

• Installation and configuration of servers, workstations and printers. Ensure that the servers, workstations and peripherals set up for branches are functional
• Setup systems for new users
• Attends to reported issues and problems by user community in a timely manner as referred by Remedy - IT Help Desk application
• Liaises with support officers to manage and resolve issues and problems affecting daily bank’s operations
• Maintain up-to-date inventory of all corporate computer hardware.
• Assist with Altiris system management software and ensure s Active Directory system availability

IT Service Admin

Confidential

Responsibilities:

• Perform backup jobs based on documented procedures and schedules
• Work with infrastructure owners to test and verify data archives
• Maintaining user access controls on the Core banking applications and peripheral systems
• Day-to-day proactive monitoring, including monitoring error logs, database and log space, user activity, and resource utilization
• Creating scripts to automate database maintenance procedures and generate system reports
• Track backup failures and monitor trends to determine root cause.