Network Support Engineer Resume
St Joseph, MI
SUMMARY
- Network Engineer with over 7 + years of experience in the industry, which includes expertise in the areas of routing and Switching.
- Expert level knowledge of troubleshooting, implementing, optimizing and testing of static and dynamic routing protocols such as EIGRP, OSPF, BGP ability to interpret and resolve complex route table problems.
- Implementation traffic filters on Cisco routes using Standard, extended Access list.
- Expert Level Knowledge about TCP/IP and OSI models.
- In - depth expertise in the analysis, implementation, troubleshooting & documentation of LAN/WAN architecture and good experience on IP services.
- In-depth knowledge and hands-on experience on IP Addressing, Sub netting, VLSM and ARP, reverse & proxy ARP, Ping Concepts.
- Knowledge of implementing and troubleshooting complex layer 2 technologies such as VLAN Trunks, VTP Ether channel, STP, RSTP and MST.
- Experience in Configuration and Support ofLAN protocols on Cisco Switches such as (Layer2, Layer3 and Multi Layer)
- Experience in configuring HSRP and redistribution between routing protocols troubleshooting them.
- Technical Knowledge on Cisco ASA 5500 series Routers.
- Strong hands on experience in installing, troubleshooting, configuring of Cisco 7200, 3800, 3600, 2800, 2600, 2500 and 1800 series Routers, Cisco Catalyst 6500, 4500, 3750, 2950 and 3500XL series switches.
- Implementation of HSRP, VRRP and GLBP for Default Gateway Redundancy.
- Expert knowledge of cable connectors and replacement as RJ-11, RJ-45, V.35, RS-449.
- Excellent communication skills to interact with team members and support personnel and also can act as a mentor to less experienced personnel.
- A highly organized individual who adopts a systematic approach to problem solving, effectively analyzes results and implements solutions
TECHNICAL SKILLS
LAN Technologies: Ethernet/ Fast Ethernet/ Gigabit Ethernet Networks, VLANS, Inter-VLAN Routing, VTP, STP, PVST, RSTP and 802.1w.
WAN Technologies: Frame Relay, ISDN, PPP, leased lines and exposure to PPP, DS1, DS3, OC3, OC12, OC 48, T1/T3 and E1/E3, MPLS (LDP, L3VPN, VRF, MPBGP).
Network Security: ACL, NAT/PAT, Route maps, IDS/IPS, IPSec, Kiwi Syslog Server Logging, Internet Content Filtering, VPN configuration, ACE Module and F5 Load Balancers.
Protocols/Services: TCP/IP, UDP, Routing Protocols (RIP, EIGRP, OSPF, BGP), Redundancy (HSRP, VRRP, GLBP), SIP, CDP.
Network Management Tools: Solar Winds, Cisco 2000, HP Open View NNM, Wireshark, IXIA, RADCOM, Packet Sniffer, Packet Analyzer.
OS products/services: DNS, DHCP, UNIX, LINUX, MAC OS X, Confidential SQL Server 2008, Windows Server 2003, 2008, Windows 7/NT/Vista/XP, VMware, Active Directory, IIS.
Office applications: MS-Office, MS-Visio, iWork.
PROFESSIONAL EXPERIENCE
Confidential, Boston, MA
Sr. Network Engineer
Responsibilities:
- Configured Routing protocols such as RIP, OSPF, EIGRP, static routing and policy based routing.
- Implemented security improvements such as network filtering, SSH, AAA, TACACS, VTY Access lists, EIGRP MD5 authentication, HSRP authentication, and security enhancements, turning off unnecessary services.
- Design and Implement DMZ for FTP, Web and Mail Servers with CISCO PIX 506, PIX515
- Configuring and Troubleshooting BGP on Cisco routers
- Team member of Configuration ofCisco7206 router with VPN and Configuration of Catalyst switches.
- Configuration 7609, 7606 with OSPF and catalyst 6505, 4500, 3550 switches with various VLAN.
- Configuring and troubleshooting IP Multicasting (PIM & DVMRP) & MBGP.
- Supported Nortel PBX/ BCM/ Norstar Platformssuch as, Designed systems for client and Promoted to project manager from assistant project manager
- Create and testCisco router and switching operations using OSPF routing protocol, ASA Firewalls, and MPLS switching for stable VPNs.
- Created security policy according to user’s requirement in cisco ASA-5580, Juniper-SRX-5800&ISG-1000 fire-wall using CLI & GUI
- Diagnose and resolve issues related to TCP/IP, IS-IS, OSPF, BGP routing protocols, and IP Multicasting, and experience with troubleshooting routing and switching devices
- Designed and Implemented Cisco PIX525 and ASA5550 firewall’s interfaces with FTP, DNS, HTTP servers on DMZ with different security levels.
- Configuration of Fabric path and connectivity between Nexus 5K and Nexus 7k
- Experience with convert Checkpoint VPN rules over to the Cisco ASA solution. Migration with Cisco ASA VPN experience
- Configuration and troubleshooting link state protocols like OSPF in single area and multiple areas.
- Configured Multicasting protocol for IPTV and Multicast over GRE tunnels.
- Achieved recognition as a relationship BCM coordinator with excellent individual and teamwork skills.
- Experience in providing direction to both Business Units and Technical Support (VOIP, VPN, Windows, LAN and WAN Network) Teams
- Configuration and set up of Juniper SRX firewalls for policy mgmt. and VPN's
- User authentication and resource allocation using Cisco ACS server using Radius and TACAS+ protocols for administrative control.
- Responsible for CheckPoint and Cisco ASA firewall administration across global networks
- Proficient in Cisco IOS for configuration & troubleshooting of routing protocols: MP-BGP, OSPF, LDP, EIGRP, RIP, BGP v4, MPLS
- Provided firewall policy configuration and services with Juniper SRX 240 & 650 series
- Redesign of Internet connectivity infrastructure for meeting bandwidth requirements.
- Configured HSRP and VLAN trucking 802.1Q, VLAN Routing on Catalyst 6500 switches.
- Optimized performance of the WANnetworkconsisting of Cisco 3550/4500/6500 switches by configuring VLANs.
Confidential, St Joseph MI
Sr. Network Engineer
Responsibilities:
- Configured Routing protocols such as RIP, OSPF, EIGRP, static routing and policy based routing.
- Team member of Configuration ofCisco7206 router with VPN and Configuration of Catalyst switches.
- Configuration 7609, 7606 with OSPF and catalyst 6505, 4500, 3550 switches with various VLAN.
- Create and testCisco router and switching operations using OSPF routing protocol, ASA Firewalls, and MPLS switching for stable VPNs.
- Configuration and troubleshooting link state protocols like OSPF in single area and multiple areas.
- Redesign of Internet connectivity infrastructure for meeting bandwidth requirements.
- Configured HSRP and VLAN trucking 802.1Q, VLAN Routing on Catalyst 6500 switches.
- Optimized performance of the WANnetworkconsisting of Cisco 3550/4500/6500 switches by configuring VLANs.
- Configured VLANs with 802.1q tagging. Configured Trunk groups, ether channels, and Spanning tree for creating Access/distribution and core layer switching architecture.
- Configured BPDU Guard, port-fast, uplink fast and other spanning tree features.
- Configuration and troubleshooting of Cisco 2500, 2600, 3000, 6500, 7500, 7200 Series routers.
- Providing Technical Support and solutions forNetwork Problems.
- Implementing NAT solution's on wan applications.
- Planned, tested and evaluated various equipments, systems, IOSs and procedures for use within the Network/ security infrastructure.
- Upgrading IOS, troubleshootingnetworkoutages.
- Continually monitor, assess and improvenetworksecurity, test and implement new security technologies.
- Participate in all technical aspects of LAN, WAN, VPN and security Internet Service projects including, short and long term planning, implementation, project management and operations support as required.
- Worked on Cisco Routers, Active /Passive Hubs, Switches, Cisco PIX Firewall, NOKIA Firewalls, Nortel VPN Concentrators TCP/IP, NAT and Checkpoint ESX/GSX firewall.
- Having Data Center Design Experience, installing and Configuring Network Devices in a Data Center including patching the cables in the Patch Panel.
- Design and implemented network infrastructure and configured the entire network Infrastructure devices including Network Printers and Register
Confidential, Redmond WA
Network Engineer
Responsibilities:
- Determined quality levels for network and system performance.
- Was responsible for all aspects of software and hardware of company’s network and systems.
- Implemented and maintained network architectures for LAN/WAN.
- Installed new software releases, system upgrades. Evaluated and installed patches, resolved software related problems. Performed system backups and recovery.
- Configured Cisco router, provided technical support for the configuration and installation for the customers.
- Provided technical support to the customers like upgrading, improving and expanding their network.
- Configured IP, RIP, EIGRP, OSPF and BGP
- Maintained data files and monitored system configuration to ensure data integrity.
- Maintained DNS, DHCP, Active Directory, Replication & other services on the Windows Server 2000 & 2003 network.
- Maintained all servers & network equipment with current stable firmware, IOS images & access control lists.
- Was responsible for maintenance of Cisco ASA 5500 firewall for DCA site, adding new rules or changing existing access lists if necessary
- Run monthly tests for redundant systems and for scheduled service periods, changed and/or modified equipment that failed load or redundancy tests to ensure uptime.
- Organized meetings and discussions regarding network optimization and BGP issues.
- Involved in configuration and management of different Layer 2 switching tasks which includes address learning, efficient switching etc.
- Implemented switching protocols like Spanning Tree Protocol (STP) in the network, VTP, VLANs, and configured Fast-Ethernet channel between switches.
Confidential
Network Engineer
Responsibilities:
- Performed IOS upgrades on Catalyst 1900, 2900, 3500 series switches and 2500, 2600, 3600 series routers.
- Implemented and configured routing protocols like EIGRP, OSPF and BGP.
- Troubleshot the issues related to routing protocols
- Responsible for maintenance and utilization of VLANs, Spanning-tree, HSRP, VTP of the switched multi-layer backbone with catalyst switches.
- Implemented redundant Load balancing technique with Internet applications for switches and routers.
- Used Network Monitoring tool to manage, monitor and troubleshoot the network.
- Configured Cisco IOS Feature Set, NAT and Simple Network Management Protocol (SNMP) for Network Security implementation.
Confidential
Network Support Engineer
Responsibilities:
- Migration of RIP V2 to OSPF, BGP routing protocols.
- Configured EIGRP for Lab Environment.
- Implemented ISL and 802.1Q for communicating through VTP.
- Working with Client teams to find out requirements for their Network Requirements.
- Designing solutions for frozen requirements using Cisco Routers and Switches.
- Deploying the network infrastructure to meet the requirements.
- Created VLAN and Inter-Vlan routing with Multilayer Switching.
- Monitor performance of network and servers to identify potential problems and bottleneck.
- Performed administrative support for RIP, OSPF routing protocol.
- Maintained redundancy on Cisco 2600, 2800 and 3600 router with HSRP.
- Real time monitoring and network management using Cisco Works LMS.
- Provided technical support on hardware and software related issues to remote production sites