OBJECTIVE

• A position as a network engineer that uses the skills required from Cisco Certified Internetwork Experts certification to speed up the internal network of the company.

SUMMARY

• Around 7 years of experience in designing, implementing and maintaining enterprise level data networks as a Network Engineer. Familiar with a variety of the field's concepts, practices, and procedures.
• Configuration and Troubleshooting of routing protocols like BGP, OSPF and EIGRP in production network.
• Ensuring successful configuration of VLANS, VTP, STP
• Documenting LAN/WAN configurations and relations with service providers
• Configuring network devices with dot1x authentication, Mac address binding etc to prevent them from well known network attacks like ARP spoofing, Flooding etc.
• Knowledge on Remote access VPN Tunnels.
• Exposing servers to internet on needed basis and allowing restricted access from LAN.
• Troubleshooting LAN/WAN problems by working with the networking devices like routers, hubs and switches etc.
• IP addressing and sub netting concepts
• Solving customer trouble tickets and Proficient in Change Management, Problem Management, and Capacity planning and Service Management.
• Ability to handle high - pressure, Route cause analysis and preparation of Incident Reports of high severity failures.
• Ability to work in 24*7 (Rotational Shifts) when required.

TECHNICAL SKILLS

Cisco Routers: (2600, 2800, 2900, 3500, 3600, 7600)

Cisco Switches: (2960, 3500, 3700, 4500, 4750, 6500)

Routing Protocol: (BGP4, OSPF, EIGRP, IGRP, RIP)

Switching: (VLAN, VTP, STP, Inter VLAN routing)

LAN: ( Ethernet, Fast Ethernet, Gigabit Ethernet)

Operating Systems: ( Windows 95, 98, ME, 2000, XP, Server 2003/2008, Vista, Windows 7 and Linux )

Firewalls: (Cisco PIX & ASA)

PROFESSIONAL EXPERIENCE

Network Engineer

Confidential, North Brunswick, NJ

Responsibilities:

• Played responsible role for implementing, engineering, & level 2 support of existing network technologies / services & integration of new network technologies / services
• Configured and maintained Cisco Routers (2600, 3500, 7613) and Cisco Switches (4500, 6500)
• Configured and managed Cisco access layer routers and switches
• Tested various BGP attributes like local preference, MED, Weight and replicated customer issues in the testing environment lab
• Provided firewall policy configuration and services with Cisco PIX (501) & Cisco ASA 5505 series.
• Designed WAN structure to prevent single point of failure in case of link failure
• Configured PVSTP+ for loop prevention and VTP for Inter-VLAN Routing
• Implemented port aggregation & link negotiation using LACP and PAGP
• Involved in design, implementation and configuration of HSRP for load balancing on L3 switches on different location of office on the switched network
• Configured Client VPN technologies including Cisco’s VPN client via IPSEC
• Configuring switch for 802.1x port based authentication
• Troubleshot issues and outages on Trunks and Router interfaces and firewalls extensively
• Provided technical assistance for LAN/WAN management and complex customer issues
• Provided support for troubleshooting and resolving customer reported issues
• Carried out route redistribution & manipulated route updates using distribute lists, route-maps & administrative distance, and offset-lists

Network Engineer

Confidential, New York, NY

Responsibilities:

• Adding new network devices 2960,3500,4750,6500 series switches onto the network by configuring them, configuring access & trunk ports (802.1q), port channels etc, communicate to the clients once the requirement is met, get confirmation and close the ticket.
• Troubleshoot with ITNET teams for WAN related issues
• Act as an interface between end user and tier 2 and 3 folks by timely escalation of issues.
• Opening TAC case for any issues pertaining to network devices & proceeding as per Cisco suggestion by informing tier2 & tier3 groups.
• Ensure on-time notification of planned/unplanned critical issues/outages by raising CCB & Headsup.
• L1 support in the field of Veritas Netbackup with managing the TAPE inventory & offsite Tape management. Troubleshooting backup failures.
• Updating the shift notes for any issues which are ongoing & including the work covered in the shift for quick reference.
• Ensure proper shift pass down during the start & end of the shift.

Network Support Engineer

Confidential, Bridgewater, NJ

Responsibilities:

• Troubleshooting network related issues pertaining to local and remote area networks of Confidential by working with local POCs.
• Monitor global Confidential network infrastructure via Centauri monitoring tool and accordingly acknowledge NETRS group alarms to triage upon them.
• Logging trouble tickets with ISPs for Confidential link outages and follow up for the RFO.
• Configured RIP and EIGRP on 2600, 2900 and 3600 series Cisco routers
• Implemented VTP and trunking protocols (802.1q and ISL) on 3560, 3750 and 4500 series Cisco Catalyst switches
• Performed on-call support for installation and troubleshooting of the configuration issues
• Worked on installation, maintenance, and troubleshooting of LAN/WAN (ISDN, Frame relay, NAT, DHCP, TCP/IP)
• Configured Access List (Standard, Extended, and Named) to allow users all over the company to access different applications and blocking others
• Configured STP for loop prevention and VTP for Inter-VLAN Routing
• Performed maintenance and troubleshooting of connectivity problems using PING, and Trace route
• Provided Technical support for improvement, upgrading, and expansion of the existing network architecture
• Troubleshooting of TCP/IP problems and connectivity issues in multi-protocol Ethernet environment.

Junior Network Engineer

Confidential

Responsibilities:

• Implemented and troubleshoot enterprise networking hardware including Cisco 2600 and 2800 series routers.
• Configured switches for access & trunk port, STP, VLAN, VTP, ACL, etc.
• Responsible for configuration backup and IOS upgrade.
• Perform the tasks of troubleshooting basic Ethernet 100 Base-T.
• Knowledge of fault analysis, performance tuning, and troubleshooting
• Providing day-to-day Network support to vendors and internal staff
• End-to-end trouble ticket handling, troubleshooting, and resolution on escalated issues.
• Analyze Problems & escalate to appropriate Levels.

Network Associate

Confidential

Responsibilities:

• Monitor CLIENTS Wide Area Networks using State of Art Network Management Tools 24/7 (NETCOOL, HP OpenView)
• Create Service Center Tickets on Network Alerts, timely updation of Restoration Activities, wrt to Vendors and Internal Teams.
• Notifying Clients through e-mails/chat channels on Ckt/Site outages, Status and resolution details.
• Assist the CLIENT with resolving any network connectivity issues or escalate to the appropriate specialist.
• Analyze connectivity problems, interpret testing results with different Telecom Companies and determine if the client’s equipment/circuits, vendor connection lines or Company routers are the cause and initiate measures for prompt rectification.
• Coordinate Network repairs and Assist vendors/ specialists with network testing assignments and circuitry repairs designed to maximize operating capacity.
• Co-ordinate with different TELECOM COMPANIES across various Confidential existing countries and ensure timely restoration of Network Connectivity
• Communicate with clients concerning scheduled maintenance and availability of the Network.
• Update and interface with the IT Service Desk, as well as report weekly on problems or issues related to client networks.
• Maintain and update daily logs, turnovers and equipment malfunction reports. Develop analytical skills and enhance network equipment knowledge.
• ITI Service Monitoring (via engineered tools) for Avistar/Avaya/WMBB/NCC (Network Control Center) service failure across Confidential world.
• Second Level and Single point of contact in ITI for all Avistar incidents and incidents that are classified as “Major/Significant”.
• Timely escalation to Level 3 Voice Support for the tickets.
• Provide customer requirement/service support as per the SLA.
• Communicate to the clients once the requirement is configured, get confirmation and close the ticket
• Provide status updates to customers for RMAs