Summary:

To obtain a Systems Administrator position where the ability to manage the companies systems infrastructure, optimize all system hardware, and working in a team environment is a positive contribution to the overall success of my employer.

Education

Bachelor of Technology in Computer Systems

Technology Summary

CompTIA A+, Network +, Security+, MCTS : Windows Server 2008 Active Directory, Configuration

Systems:

Windows 9X/NT/2000/XP/Vista/2K3/2K8/7, Mac OS X, Linux Ubuntu, Unix

Hardware:

I have the following amount of years of experience in the following Hardware: Cisco 2600/2800/6500 series Routers-5yrs, Cisco 3500 series Switches-3yrs, Cisco ASA 5505-2yrs, HP 2510/2610 switches-2yrs, 3Com Intellijac-2yrs, Laptop & Workstation & Servers (HP, Dell, IBM) Raid, Network Card, Memory, Printers and Canon Copiers-10yrs

Software:

I have the following amount of years of experience in the following software: MS Project-1yrs, MS Visio-3yrs, MS Office-10yrs, MS Exchange 2010-2yrs, MS Virtual PC-5yrs, MS Sharepoint-3yrs, MS SQL-1yr, OCS-1yr, Lotus Notes Client-3yrs, ArcServe Backup-5yrs, Veritas Backup-3yrs, Citrix-5yrs, Bomgar-5yrs, MySQL - 1yr,

Networks/Protocols:

LAN/WAN, TCP/IP, WINS, DNS, DHCP, SMTP, FTP, TFTP, TELNET, VPN, Ethernet

Professional Experience

Confidential - Coppell, TX
IT Administrator (Oct 2010 to Present) Handle second and third level technical issues via phone, remote desktop or desk side. Research, resolve and respond to remedy tickets and emails in accordance with company standards. Record and Escalate incidents to other support teams such as Telecom, Systems Engineers and DBA if needed.
Selected Contributions:

• Support 5000 users internally and branches internationally, by both phone and remote desktop assistance in a Windows XP, 7 Windows Server 2003 environments.
• Configure Windows 2003 server as Domain Controllers to be deployed at the company branch offices.
• Distribute and Install Microsoft and Adobe application Packages using SMS 2003
• Install and set up the Trend Micro Data Armor for the laptop.
• Troubleshoot MS Office 2007, 2010 and McAfee Anti-Virus, Trend Micro OfficeScan related issues on Windows XP, 7
• Configure Lotus Notes Client on the Desktop/Laptop to connect to the Domino Server
• Set up Email groups and Group policies in the Active Directory server for department.
• Set up and troubleshoot iPhones and IPad for the company executives to connect to our wireless network.
• Configure accounts for users to connect their Blackberry devices to the Blackberry Server for email and troubleshoot Blackberry devices.
• Support company's proprietary software.
• Inventory all the equipment that will be assigning to the employees.
• Extensive use of Remedy for Logging, update, resolve tickets.

Confidential - New York, NY
LAN\\Server Administrator, (Sept 2005 to Oct 2010) Handled technical troubleshooting within an enterprise environment, including system crashes, slow-downs, including performance tuning of 50+ Windows 2000/2003/2008 Servers running on HP Servers and data recoveries. Engaged and track Priority 3 issues, with responsibility for the timely documentation, escalation (if appropriate), resolution and closure of trouble tickets. Worked about 60 percent of Network related issues and 40 percent Server related issues.
Selected Contributions:

• Migrated corporate email system from Lotus Notes to Microsoft Exchange 2003. Implemented disaster recovery solution to provide high availability of email system by using a Cluster environment. Currently administer Microsoft Exchange 2003 and 2010 Servers and Mail Gateway Servers.
• Provide server support in a Windows 2003 Active Directory domain distributed across four remote AD sites, Adding and Change Group Policy to the Active Directory
• Utilize SMS 2003/SCCM 2007 for Creating software packaging (Microsoft and Adobe Applicationa), software package deployment and system management; Also desktop patch management.
• Install Microsoft OS Images to Desktop and Laptop using the SCCM 2007
• Utilized Microsoft Virtual Server for virtualizing production servers and desktops.
• Maintain and Configure Servers on the Microsoft Hyper-V server.
• Worked on MS SQL 2008, Doing basic Query to retrieve data, Setting Security permissions and doing back up on database before Manipulating the data.
• Improved network data center infrastructure by implementing new patch panels, new network cabling, and configuration of Cisco Switches, Routers and VPN Concentrator
• Set up and administrate the Cisco 5505 ASA devices.
• Support and Maintain Mac OS X software and hardware on G5 and Mac Mini machines; Integrated and Configured the Mac machines on to the Windows Domain using AdmitMac. Knowledge on XServe to administer User accounts with Apples Open Directory client and Manage SAN Storage space on the XSan , also light knowledge on Adobe Photoshop, Illustrator and Final Cut Pro.
• Support Blackberry devices and configured to the Blackberry Server.
• Upgrade and Configured the Blackberry Enterprise Software on the Windows 2008 server.
• Configure IPhones and IPad to connect to the network via VPN client
• Utilize software such as Whats up Gold, Insight Manager and NetFlow Analyzer to monitor the network and servers traffic and up time.
• Configure and use Avocent and HP iLO port connect to server.
• Configure Cisco and Nortel IP phones to connect to the network.
• Added and deleted users to the Nortel / Symposium phone system.
• Monitor and Set up Backup jobs; Recover data from disk and tape by using CA ArcBackup Exec.
• Use SSH to connect to the Unix System to give access to files for users.
• Configuring users and groups to have access the certain sites on Sharepoint 2007, Create a meeting and blog site in Sharepoint 2007. Give document and library permission to certain users and group to allow them to edit the site.
• Understand the Layers and the communication of the OSI model.
• Worked in Data Centers, help coordinate rack layouts and cable management.

Confidential - Westbury, NY
Technical Support, (Dec 1999 to Sept 2005) Technical troubleshooting over the phone for the company employees. Handled priority 1 issues in a timely matter, escalation (if appropriate), resolution and closure of trouble tickets.
Selected Contributions:

• Support 1200 users internally and stores nationwide. Includes both phone and desktop assistance in a Windows NT, 2000, XP and Citrix Metaframe server environment
• Add, configure and troubleshoot printers on Desktops and Laptops. Install, configure and troubleshoot MS Office 2000 and Norton Anti-Virus on Windows NT, 2000, XP and Mac X OS, VPN connections.
• Setup and configure accounts in Active Directory.
• Responsible for daily network backup activities, changing tapes and using Veritas Backup Exec software to recover backup data from Windows 2000 and 2003 servers
• MonitorWebsite and network with HPOV and Netcool software tools
• Work in conjunction with Network Engineers, DBA\'s and Web Development on any issues that may need escalating
• Crimp and Punish down Phone cables and Cat 5 cables.
• Extensive use of Remedy. Log, update, resolve tickets and run reports

Available for Relocation & Travel