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Network Systems Operations Engineer Resume

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Mountain Top, PA

  • Extensive experience in managing enterprise IT project life cycle through all phases.
  • In-depth knowledge and experience in cost management, time management, risk management, and integration management.
  • Experienced in IT project budget analysis, outsourcing strategies, and contract management.
  • Strong technical background in network architecture, and administration.
  • Proven ability to deliver high quality IT products and services on schedule and under budget.
  • Excellent interpersonal skills in communications, client relations, and negotiation.

Confidential, 1/2010-7/2010
Network Systems Operations Engineer
Swiftwater, PA,
Contract position for: Sanofi Pasteur

Summary of Duties:
General Network Administration and support which included incident and problem management resolution. Escalate unresolved problems to appropriate Sanofi or vendor resource. Provided root cause analysis and corrective action plans. Perform component installation and performance tuning by supporting existing network devices. Deployed new switches, routers, firewalls, and other network devices. Assist in team planning and execute scheduled maintenance. Host utility installation and tuning. Take appropriate action required based on alerts generated by monitoring systems. Monitor system security using virus protection, detection, and reporting. Create and maintain systems documentation such as network diagraming. Interface directly with other infrastructure and business analysts as well as departmental management. Work as a member of a team in a mid to large-scale, multi-platform, multi-operational, system environment.

HP/EDS - Client: Confidential, 8/2006 -8/2009
Infrastructure Specialist
Wilkes Barre, PA

Summary of Duties:
Performed Network customer support for Kraft Foods global infrastructure during EDS/HP outsourcing for the relocation of their software and hardware. Collected and analyzed data on network performance and capacities, identifying all software system dependencies using Netlayer's software Product. Actively involved in infrastructure planning and development. Installed and maintained existing local area networks and wide area networks (LAN/WAN) consistent with existing or future network infrastructures. Managed/monitored the installation of new or modified LAN/WAN segments including hubs, switches, routers and cabling infrastructures. Prepared equipment specifications, layouts, cost estimates, and system documentation for engineering group.
Network Project Manager for coordination of all hardware installations and cable expansions within Kraft's 2500 square foot Data Center. Worked as a close knit, methodical team, between local Facilities Engineers and Contractors to accommodate environmental demands. Conducted analysis of and recommended solutions to problems or issues involving the local area network and/or wide area network; providing technical leadership on assigned projects.
Responsible for performing work that involved the planning and delivery of information technology for customer support services including installation, configuration, troubleshooting, customer assistance, and/or training. Diagnosed and resolved problems in response to customer reported incidents; researched, evaluated, and provided feedback on trends and patterns in diagnosed problems. Provided customer support utilizing set policies, procedures, standards, and compliance requirements. Represent the Kraft organization in dealing with private contractors.

Confidential, 12/2001 - 8/2006
Hardware Planning & Design Data Center Architect
Wilkes Barre, PA

Summary of Duties:
Maintain working relationships with vendors while acting as liaison between internal and external customers. Ability to interpret manufacturer technical specifications, exercise sound fiscal management, and manage multiple long and short-term projects. Direct activities of facilities technical staff as needed to support daily operations. Plan and coordinate data center layout changes which include floor space requirements, equipment moves, new installs and removal of equipment between three Data Centers.
Provide Project Management for the installation and relocation of large and midrange systems within Kraft local data center. Planned and coordinated the migration of midrange mainframe Wintel systems from (3) remote Altria Data Centers located in Glenview, Illinois/Rye Brook, NY/ and Wilkes-Barre, PA, pre and post divestiture. Designed MDF/IDF environments within the data center as well as creating schematics utilizing Visio software for local area networks (LAN). Provided network configuration/support and installations for data center and supported Local Area Networking. Managed outsourcing for wiring vendors; Set scope of work and provided data for open bid process. Site liaison regarding facilities management for construction projects to increase data center capacity by 33% while also increasing the reliability of systems including the UPS, battery, generator, cooling tower and building management systems. This was accomplished by installing new PDU`s and CRAC`s while improving space planning, without service interruptions. Provided monthly status reports on capacities; updated system floor plans using Aperture software. Support for physical inventory by updating assets within Peregrine application.

Confidential, 11/1987 - 12/2001
Senior Network Management Analyst
Wilkes Barre, PA

Summary of Duties:
Project Management for installation, customization, testing, and implementation of Nabisco\'s network environment. Meet with vendors to insure on time delivery of services and coordinate root cause analysis on all outages. Analyzed, designed, developed, and implemented a wide range of complex hardware and software to support LAN/WAN systems. Resolved connectivity and application issues within the network, utilizing numerous diagnostic tools.

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