Summary

• Experienced Network Analyst with experience focusedin IP Telephony, Network Architecture for voice networks
• Over 5 years of experience in information technology including network administration andsupervision.
• Solid understanding and significant experiences with LAN/WAN technologies, network security, VoIP, wireless network and network management
• Skilled in network troubleshooting, as well as extensive experience with network configuration and management, including TCP/IP flow tracking/debugging, packet capture/analysis tools and procedures
• Solid understanding and experienced in VoIP systems and related protocols including H.323, SIP
• Have a strong knowledge of working and security aspects of TCP/IP and OSI model.
• Experienced in installation of Routers, Switches, Hubs
• Experienced in configuring and troubleshooting various routing protocols EIGRP, OSPF, IS - IS, IGRP, RIP in multivendor products.
• Possesses a thorough understanding of SIP and H.323 VoIP signalling protocols.
• Proficient at the use of Packet tracing tools like Wireshark for in-depth troubleshooting of SIP and H.323 signalling faults / RTP / Codec issues.
• Proficient with the billing/monitoring tools like RSM/iVMS and Fastlink.
• Proficient with routing engines like AutoLCR.
• Have a good Working knowledge of Layer 2 ( Vlans, STP etc )
• Hands on experience with Next Point's MSX/SBC( Multiprotocol Session Exchange/Session Border Controller)
• Good experience with Sansay Switch
• Excellent communication skills, ability to work independently and as part of team
• Ability to learn and new existing hardware and software and adapt to new environments.
• Previously employed by Digerati Networks in a role concentrating in sales, trading and Networks Ops.

Technical Skills

Operating Systems: Windows Server 2008/2003/2000/ NT, Windows 7 Windows Vista/ XP/2000

Network Skills: TCP/IP, SIP, SIP2.0, H.323, Cisco IOS, EIGRP RIP, OSPF, BGP

Hardware: Routers: Cisco 7200, 3800, 3700, 3600, 2600, 2500

Switches: Catalyst 6500, 5000, 4500, 3560, 2900, 1900

Specialized Applications and Architectures: Nextone (specialized product iVMSGUI, iVIEW

GUI Console)

Nextpoint (Next Generation Product):RSM | GUI, RSM Console GUI Console

Protocols: TCP/IP, LAN, WAN, WLAN, DHCP, DNS HTTP, HTTPS, FTP, SMTP, SNMP

Applications: MS Office 2007/2003/2000

Switching: VLANs, VTP, Trunking, STP, RSTP InterVlan Routing Ether Channel

Work Experience

Confidential, San Antonio, TX

Network Administrator

NOC:

Provides a variety of key support functions to ensure high quality and efficient call routing over VoIP/IPT Networks Analyzes information from Nextpoint logs and Nextone Application data to identify network bottlenecks and call routing issues. Provides a variety of NOC Technical Support functions to ensure maximum application uptime and superior call quality

Responsibilities:

• Single handedly takes care of the entire Networks Ops at Digerati.
• Configure Cisco routers with protocols, such as OSPF, EIGRP, and BGP4
• Manage Cisco routers and switches, including performing installations, upgrades, configurations and management.
• Assist in performing network analysis, monitoring, and troubleshooting
• Provide in-depth knowledge of routing and switching protocols
• Implemented and deployed AutoLCR
• Implemented AutoLCR's LLCR feature which will help customers give customed rates and to avoid potential losses.
• Analyzes routing metrics from the NextPoint Softswitch for Voice Routing over IP.
• Coordinating QoS over networks to ensure voice call prioritization over supported networks.
• Analyzes the Link State and Distance Vectors to determine the optimal carrier selection for routing traffic over each peering partner to ensure call quality.
• Control the addition, modification and deletion of dial codes in the call routing number plan using iServer's (Experience with both CLI and Console GUIs)
• Coordinating Quality Assurance Testing/NGN department to test, document and integrate new routes in the voice network.
• Daily review, analysis of system logs to alert management of issues limiting the optimization of voice traffic by using NextPoint reporting system (SITE SPECIFIC APPLICATION)

Confidential, Pakistan

NGN/NOC Level-II Engineer

Responsibilities:

• Ensurenetwork, system and data availability and integrity through preventativemaintenance and upgrade
• Responsible for service request tickets generated by the helpdesk in all phases such as troubleshooting, maintenance, upgrades, patches, fixes, and all around technical support.
• Troubleshoot and resolve issues on WAN connections
• Administered VoIP infrastructure for the company.
• Coordinating with upstream voice providers for new implementations and network related issues
• Analyzes routing metrics from the NextPoint Softswitch for Voice Routing over IP.
• Control the addition, modification and deletion of dial codes in the call routing number plan using iServer's (Experience with both CLI and Console GUIs)
• Recommend proper hardware and work on the budget proposal
• Technical assistance for LAN/WAN management and complex customer issues.
• Provided hands on support and network assessments to ensure operational plans aligned with strategic directions.