SUMMARY

• Completed BSIT, University of Phoenix Troy, MI; (Network/Telecommunications; Minor-Security concentration)
• Macomb Community College, Clinton Township, MI
• Completed Cisco Network Administration (CCNA) program
• Completed Web Development (CIW) program
• Courses toward BS, Alabama State University 8/93-01/96, Montgomery, AL

Confidential, 8/2009-Present
Network-WAN Engineer/NOC Manager

• Product lead for MSP (manage service provider) model (i.e. N-able/PacketTrap/SolarWinds/SNMP) providing preventive maintenance and monitoring support on client's network environment (Linux base 64-bit VMware server)
• Responsible for providing configuration, installation, and maintenance of Cisco/Linksys-equipment (various products i.e. ASA firewall series, VOIP-Cisco UC500 series routers, Layer 2/3 routers/switches, wireless-802.11 a/b/g/n,firmware etc.) within Autotask ticketed system
• Responsible for configuring & managing Network security tools & products i.e. IDS/IPS, network & packet analysis using Nmap, network scanning with Wireshark-Ethereal/TCPDump traffic protocol analyzers, vulnerability scanning with Nessus/GFI LANguard/Microsoft Baseline Security Analyzer etc. while documenting customer security processes.
• Responsible for configuring and support of Barracuda/OpenDNS Enterprise Web security/SonicWall Web Application services for NSA 2400/Pro 2040 & Cisco ASA 5500 series devices/products (i.e. spam/content filter, virus, firewall's etc.)
• Responsible for configuring Windows 2003/2008 server with VMware ESXi (3.5/4/4.1) & Terminal server
• Responsible for configuring UNIX/Linux (i.e. Ubuntu, Google-GOS, Knoppix)
• Responsible for providing client with design/configuration of Disaster Recovery/Backup plan with several backup products i.e. Arcserve, Acronis True Image/Backup & Recovery, HP Vault, Cisco NSS etc…
• Provided remote support through RDP/VPN/Telnet/SSH tools (Windows/Cisco/MSP N-able/Level Platform/PacketTrap etc.)
• Responsible for providing client with training of new products, written documentation
• Responsible for providing Telecom programming/support with Cisco/Allworx/Broadsoft/CommPartners/Hosted PBX etc.
• Responsible for providing support Audio/Video conferencing equipment (i.e. Polycom-, Tandberg, LifeSize® etc...)
• Responsible for managing access and providing support to local ISP vendors/contractors i.e. At & t/Comcast/Paetec/Cbeyond etc.(ISP-PRI Equipment: Adtran, Cisco etc.)
• Assisted team member's with email migrations to Google Cloud solution (Email & Applications etc.) and Hosted Exchange
• Interview potential candidate's and review resumes during the hiring process
• Responsible for Project Management leadership/setup with standard practices and tools

Confidential, 6/2000-Present
Consultant / Freelance contractor

• Incorporated and operated a consulting company servicing local clients specializing in I.T. needs i.e. (Firewall setup/rules, network access/security, ISP service, pc setups etc.)
• Projects include network installs, application and technology integrations, office installations, data/voice, regular system maintenance, telecommunications ordering and installation of services
• Developed residential support system, and marketing plans with strong focus on Internet related problems and system rebuilds

Confidential, 8/2005-4-2007
Network Engineer

• Primarily responsible for North America, Brazil in a Level 4 capacity.
• Support large scale multi-sites remotely and manage local vendors, contractors
• Responsible for providing configuration, installation, and maintenance of Cisco equipment.
• Assist Engineering Team/ISP provider on WAN (MPLS) frame relay to resolve network issues. 24x7 On-call Support
• Managing WAN environments with extensive experience with WAN protocols such as Frame Relay, ISDN, ATM, HDLC, PPP, Multi-Link PPP, T1, DS3, MPLS, SONET(OCx), DWDM and encrypted tunnels over public/private networks
• Responsible for Voice network administration in Nortel/Avaya/Cisco VOIP (IPECC/IPT/CER), PBX-Definity switches, Intuity-Audix/Octel, Meridian voicemail systems.
• *Resolved network issues with Cisco 2600, 3640, 3620, 1700, 1200, 1004, 7206 routers, 5000-5500 Catalyst switches
• Assisted the server group with Active Directory issues within ticketed system
• Environment: Avaya Site Administration, Symantec ProComm Plus Terminal tools, NetCool, Cisco router series - 2600, 3640, 3620, 1700, 1200, 1004, 7206, 2500, 4000, 2851, Catalyst series- 2900, 3500, 4000, 4500, 6500, Cisco AVVID/IPT, TFTP Server, Network General Sniffer, CA-Unicenter Service Desk, Visio Diagrams, Unix/Windows Platforms, Nortel VPN, Win VNC, Remote administrator v2.2., Fluke Enterprise LAN meter/Cable Analyzer, Telnet/GUI Command-line, DHCP, Secure ID-RSA token based authentication, WLAN/WEP/WAP\'s

Confidential, 3/2001-5/2005
Network Engineer

• Installed and configured Dell 1400 SC/2500 PowerEdge\'s, Compaq Proliant servers, workstations/laptops, Netgear/3com/Linksys/D-Link hubs, Cisco Catalyst switches (3500 series), Cisco (2600/7700 series) and Netopia Cayman routers.
• Project planning, design, and implementation of multi-site T1 WAN/LAN.
• Provided technical support for real-time securities on T1, PRI, DS3 and fractional services, along with Frame relay, ATM, IPSec VPN and MPLS services
• Resolved network issues with Cisco 1000, 2500, 4500, 7500, routers 5000-5500 Catalyst switches
• Built and migrated NT Domain to Active Directory in Windows 2000 and 2003.
• Migrated Microsoft Exchange 5.5 to Exchange 2003.
• Assisted in setup of Linux Redhat Firewall- (Firestarter).
• Administered LAN and Outlook 2000 and 2003- web email accounts.
• Remotely maintained Accounting-Cougar Mountain, ADP servers.
• Provided hardware, software and printer support for over 200 users.
• Provided project management tasks with network rollout and vendor and partner relations.
• Supported Nortel PBX/Meridian Mail.
• Designed and deployed test network of production environment.
• Supported VERITAS Exec 9.1/ Dell DLT tape back-up drive system.
• Remotely monitored APC/UPS PowerChute and HP Jet direct Web-Admin services.
• Environment: OS/desktops/laptops (Windows 98/ME/2000/NT4.0/XP/2003, Dell, HP, Compaq, Sony, Office 2000/2003)-user technical training.
• Provided and maintained an HIPPA Compliant-Quality Assurance network for internal/external users etc.

Confidential, 8/2000-2/2001
Infrastructure Support Technician/System Administrator

• Maintained audio and video conferencing equipment: (Codec, Polycom, Intel Pro-Share and ISDN lines).
• Supported Nortel PBX/Meridian Mail systems
• Responsible for project infrastructure items such as servers, desktop/laptop's, reimaging OS environment as well as debugging systems
• Installed LAN/WAN/WLAN devices (routers/firewall's, network adapters, switches/hubs, wireless AP's) while troubleshooting network connectivity issues to remote users.
• Provided onsite and helpdesk support for LAN/WAN, printer etc. issues
• Responsible for remote administration of Novell NDS tree & Windows Active Directory to global end-users

Confidential, 5/2000-3/2001
DSL Installer at Veterinary Hospital
Installed DSL Netopia routers, 3Com hubs and Convad DSL modems.
Configured IBM AIX/NT 4.0 servers for DSL connectivity.
Configured Cisco/Netopia routers- switches

Confidential
Network/PC Technician

• Installed and migrated several IBM Infinity 5100 and RS-600\'s and Dell 2400/6400 servers.
• Provided onsite and offsite hardware and software support.
• Remotely distributed updates through SMS product server.
• Managed network services with HP Openview

TRAINING/CERTIFICATIONS:

• Dell (Enterprise Architecture Server Specialty, Storage)

CompuMaster, Dearborn, MI

• Windows Server 2003
• A+ Training (PC Hardware)
• Various In-house courses for the following: VMware/Hyper-V/Vmotion/ESXi 3.5-4.1, Dell/Fujitsu Sever/Storage SAN's, Windows 2003/2008, Security, Google Cloud/Exchange/Lotus Notes email systems, Avaya/Nortel/Cisco, Allworx/CommPartners, Merkaki etc.

Novell, Southfield, MI

• Novell BorderManager (Network security tool: Proxy server, firewall, VPN access point)
• Certified Cisco Network Associate, Microsoft Certified Professional, Certified Novell Administrator (Expired)
• Dell Certified
• CompTIA A+ Certified IT Technician
• CompTIA Network + Certified Network Technician
• CompTIA Security + Expected 10/2011*
• CCNA-S (Cisco Certified Network Associate- Security) 1/2012*

Skills Summary:

• Novell 4.11/4.5/5.0/6
• Unix, Linux and AS/400
• SQL server and IIS server
• Network Device Monitoring -Load Balance
• Netware/GroupWise/
  ZenWorks
• SMS and Exchange 5.5/2000/2003/2007
• Outlook/Google email/Apps
• Trend Micro-/AVG/Symantec Ghost/Norton Anti-virus
• PC Anywhere-Norton Personal Firewall
• McAfee Anti-Virus/Clam AV
• McAfee GroupShield 6.0 etc...
• McAfee Personal Firewall
• Redhat and Border Manager
• Checkpoint and Java Console One
• Nortel/Centrex, Avaya/Audix
• PBX/VOIP and Analog inbound and outbound
• HP OpenView, Enterprise UPS devices
• Autotask/Vantive/Remedy/Track IT!
• Internet Explorer/Firefox/
  Google Chrome
• Arcserve/VERITAS Backup-Exec/Acronis/Windows Backup
• Raptor, Tivoli and WinVNC
• Remote Administration-Tools
• DreamWeaver
• Sidewinder-v5/SonicWall/Juniper firewalls
• TFTP, SSL IPSEC-VPN/Port Forwarding
• Cisco TACACS, Cisco CLI/IOS,Unity/IP/IVR
• Cisco Fast Step, What\'s Up Gold/Wireshark
• Routers/Switches/Hubs/ VPN-Concentrator
• DNS/WINS, T1/T3 and ISDN/DSL
• DMZ/Intranet and Proxy
• HTML and JavaScript
• TCP/IP, Static IP/DHCP
• TCP/UDP/ICMP
• SMTP/MTA and POP3
• IPX/SPX and FTP
• DOS-Command Line
• Fiber Optic, RJ45
• Open DNS/DynDNS
• WIFI/WEP/WPA-AES
• Hyperterminal/Putty

• Windows 9x/ME/NT/2000/XP/7/2003/SBS-2008/R2 2008, MS Office Suite 97/2000/2003/2007/2010,- MS Project/Visio 2003/2007

Citrix:

• Citrix and Lotus Notes 4.5/4.6/5.0/6

Desktop Support:

• LAN/WAN, Ethernet-Cat-5/6, RDP\\VPN, VLAN and Telnet