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It/network Professional Resume

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Atlanta, GA

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Summary of qualifications

I am a skillful and dedicated IT/Network professional with the established ability to install, configure, test, manage, monitor, support, and troubleshoot Local and Wide Area Networks. In addition, I have strong organizational and communication skills as well as the ability to work independently and collaboratively.

Education/certifications
  • Associates of Applied Science
  • A+ Certified
  • CCNA Certified

professional Experience

May 2012 - Present Help Desk Atlanta, GA
Confidential

  • Add/remove employees accounts after hire or termination
  • Provided remote and local desktop support
  • Maintained Employee data base
  • Preparing video conferencing

September 2011 - Present Field Engineer - Information Technology Marietta, GA
Confidential

  • Makes hardware repairs to desktop, laptops, handheld devices, printers and related equipment.
  • Perform Installations, configurations, and maintain desktop, laptops, printers and other related handheld devices.
  • Installs software and applies updates and patches.
  • Maintains current inventory of computers, printers, servers, and peripherals for district, State and Federal reporting purposes.
  • Assist with analysis of hardware prior to purchase to ensure usability, supportability and fit within the District's information technology portfolio.
  • Work as a help desk analyst providing support via phone, email, web chat and remote login.
  • Build and restore images as necessary.
June 2011 - August 2011 Telecommunication Analyst
Confidential, Atlanta, GA
  • Install, diagnose and troubleshoot VoIP and analog workstations
  • Install fiber optic, and copper cabling
  • Terminate Ethernet via punch down panel, wall, and floor jacks
  • Provide support for video and audio conferencing system
  • Maintain inventory database

February 2006 - August 2011 Paraprofessional
Confidential, Atlanta, GA

  • To assist, support, and work closely with teachers, administrators, and other team members in providing educational benefit for students.
  • Works with individual students or small groups of students to reinforce learning of materials or skills initially introduced and outlined by certified.

May 2009 - August 2010 Desktop Technician Atlanta, GA
Confidential

  • Provided support to include specifications, installation and testing of computer systems and network
  • devices.
  • Assisted staff with the installation, configuration and ongoing usability of desktop computers,
  • peripheral equipment and software.
  • Ensured desktop computers interconnected seamlessly with diverse systems including
  • associated validation systems, file servers, email servers, computer conferencing systems,
  • application servers and administrative systems.

Software and Programs

VCX Central Management | VCX IP Messaging | Go To Meeting

Symantec Ghost | Sonic wall vpn | School Dude

VNC tight/viewer | Trend Micro virus protection | Lotus Note

Foot Print | Issue trac | Avaya pbx

Spark messaging | Smart notebook (suite) | Log Me In

Microsoft (suite) | Vista | Windows 7

Windows XP | Fedora | Ubuntu

Cisco Command line interface | 3com Command line interface | Citrix thin client

Safari Montage media server | Remote Desktop | Bomgar

Awards and Achievements

  • Most Dependable 2009 - 2009
  • Outstanding New Employee 2011 - 2012

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