SUMMARY:

• To work in a position that offers opportunities for personal contribution and professional growth in a team oriented environment. I desire to be a team player, functioning as both leader and/or subordinate having the big picture and global perspective in vision.
• I have over twenty years of experience with multiple disciplines which gives my employer and me added value and the unique ability to increase understanding and demonstrate normally difficult concepts.
• I am a Resourceful and dynamic IT professional. Organized and proactive technical lead that is skilled at adapting to shifting priorities and driving projects to completion on time and on budget.
• I offer excellent communication and customer relation skills that promote beneficial working relationships at any professional level.

TECHNICAL SKILLS:

Hardware: HP/Canon/Xerox/Ricoh printers and copiers; Build and repair desktop computers and servers; upgrade laptops, desktops and servers with memory, hard drives, optical drives, expansion cards, HBAs, SAN, NAS, LUNS Cisco routers, hubs, switches. New installations and upgrades/migrations of laptops, desktops and servers; Develop driver packages and desired configuration baselines for laptops, desktops and servers.

Software: Exchange Server 2007/2013, Proofpoint, MessageStats, Lync 2013/Skype for Business 2015, IBM Maas 360, Citrix XenMobile, Blackberry Enterprise server 5/10. Microsoft Office Suites, Microsoft Project and Visio, Adobe, Remedy AR System, FootPrints, VMware vCenter, McAfee, eControl, Cisco VPN, Check Point VPN, HP Web JetAdmin, Canon ImageWare

Platforms: Windows XP, Windows Vista, Windows 7, Windows 8/8.1, Windows 10, Windows Server 2003, Windows Server 2008/2008 R2, Windows Server 2012/2012 R2, Mac OS X, Mac OS X Server, Novell Netware 6.5 and SUSE Open Enterprise Server.

PROFESSIONAL EXPERIENCE:

Confidential

Senior Systems Administrator

• Plan for, design and engineer new or upgraded information systems, including; Exchange, Lync/Skype for Business, multiple MDM solution, BES 10, XenMobile, Maas360. Ensure the integration of new/upgraded systems within the existing infrastructure, while validating alignment with planned architectural changes. Responsibilities include:
• Tracking to troubleshoot delivery problems
• Perform disaster recovery operations as necessary
• Monitor, diagnose, and troubleshoot Exchange network connectivity issues
• Maintain our ProofPoint email gateway protection and filtering
• Install operating system updates, evaluate and install patches and perform Microsoft Exchange system configuration changes
• Maintain client access and mailbox server roles, enforcing email privacy and security, providing disaster recovery, and ensuring high availability
• Monitor backups for Exchange servers to ensure they are functioning properly
• Assisted in the Architecture, design, implementation and support of the CMS,Lync environment.
• Assisted in the Architecture, design, implementation and support of Mobile Device Management (MDM) systems including BES 10, XenMobile and Maas360
• Migrated Novell GroupWise 7 to Microsoft Exchange 2007 Enterprise
• Migrated to Microsoft Exchange 2007 Enterprise to Microsoft Exchange 2013 Enterprise
• Installed, configured and administered MacAfee antivirus software
• Mailbox backups and restores for investigative, legal purposes based on available data
• Provide primary support for 1000+ node network containing 90+ servers.
• Lead NetWare eDirectory engineer
• Primary lead for all Novell products
• Independently designed, implemented, administered and maintained enterprise email system.
• Multiple domain, post office, web access and GWIA configurations
• Sizing and/or integrity of the information and directory store, MTA, client, and Admin system
• BlackBerry wireless services and PDA access
• Migrated GroupWise standalone system to multi node cluster
• Assisted in foundation of acceptable email use policy and procedures
• Managed MessageScreen third party utility for unsolicited email and virus protection
• Routinely monitored systems for unusual activity, maintained secure access, and partnered with the Security Officer to identify and correct security vulnerabilities
• Wrote a variety of technical documents, including: system specifications, incident reports, activity log and analyses, operational status reports, system configuration documentation, and user manuals
• Provide network design, implementation and maintenance
• Reviewed existing infrastructure and consolidated 30 standalone servers into a multi node cluster
• Planed, coordinated and implemented upgrades of multiple Novell servers to current versions with minimal service disruption
• Migrated network topology from IPX to pure IP
• Responsible for continuation of operations continuity testing at our alternate computing facility
• Proposed hardware and software solutions to various divisions
• Mentored helpdesk personnel

Confidential, Omaha, Nebraska

Supervisor - Network O perations

• Provide primary support for 2000+ node network containing 20 Novell servers
• GroupWise, Bordermanager, ZFD 3.2, Novell services
• Independently designed, implemented, administer and maintain company wide GroupWise system
• Single domain multi-post office configuration serving over 500 users
• Sizing and/or integrity of the information and directory store, MTA, client, and Admin system
• GWIA and WebAccess gateways, wireless and PDA access
• Migrated MS Mail to GW 4.x followed by 5.x and currently 6.0 (system and client components)
• Assisted in foundation of acceptable email use policy and procedures
• Proposed third party utilities for unsolicited email and virus protection
• Routinely monitor system for unusual activity, maintain secure access, and partner with the Security Engineer to identify and correct security vulnerabilities
• Wrote a variety of technical documents, including: system specifications, incident reports, activity log and analyses, operational status reports, system configuration documentation, and user manuals
• Maintain Bordermanager proxy and website content filtering using SurfControl
• Administer Zenworks for Desktops for resource management
• Automated hardware and software inventory
• Distributed GroupWise clients, service packs, software updates
• Utilized remote control and remote diagnostics to solve issues.
• Provided NetWare design, implementation and maintenance for all Novell services
• Primary lead for all Novell products
• Reviewed existing infrastructure and consolidated nine trees
• Planned, coordinated and implemented upgrades of multiple Novell servers from version 4.x to 5.x with minimal service disruption
• Migrated network topology to pure IP
• Responsible for disaster recovery on all Novell services using ArcServe
• Proposing hardware and software solutions to various branches and business units on an as requested basis involved in the decision-making processes for corporate LAN/WAN and Internet connectivity
• Duties also include managing and mentoring our two helpdesk personnel

Confidential, Omaha, Nebraska

Senior Service Technician

• Provided high level customer support, client PC configurations, and client PC installations on site for major clients.
• Performed distributed systems hardware installation, maintenance and technical support
• Supported desktop operating systems and applications primarily in a Windows NT/95 environment
• Worked as a team member providing on site support to Lucent Technologies and ConAgra Frozen Foods

Confidential, Omaha, Nebraska

Data Storage Technician

• Responsible for retrieving and mounting customer data stored on tape and reel media
• Other duties included staging media, generating reports, responding to console messages, preparing media for shipment and customer service

Confidential, Biloxi, Mississippi

Systems Administrator

• Responsible for the day-to-day operation of the Novell 2.x network
• Capacity planning, installing new servers, workstations and peripherals
• Adding and removing users, maintaining file system security and user rights
• Troubleshot network hardware and software issues
• Backed up all systems and archived important files
• Monitored system performance. Evaluated new products
• Installed hardware/software updates
• Trained end users