PROFILE
Highly-motivated and resourceful hands-on IT Management Professional with experience in product engineering, operations management, enterprise architecture, software/hardware development, telecommunications, wireless development/test, data warehousing, technical support, help desk management, IP networking, communication and IT security, and hardware/manufacturing/quality assurance engineering.

Management skills focused on budget, RFI/RFP design, SOW development, code review, HW/SW development/testing, market research and advertising, statistics (forecasting, customer profiling and segmentation, predictive modeling), and contract negotiation. Extensive ITSM consulting skills in ITIL/ITSM process planning, strategy, design and transition activities. Process maturity assessments, business case analysis, skills capability mapping to roles, functional group analysis. Team management and operation and process model development

• Always on schedule and under budget, able to prioritize and handle multiple tasks while effectively achieving and exceeding both corporate and department goals. A builder of high-performance teams who thrives in environments requiring a high-level strategist and a big picture thinker.
• Technically savvy, able to quickly assess and utilize the appropriate response to meet the specific needs of the business requirement at hand. A welcome addition to any IT Department, ready, willing, and able to lead teams to ensure IT Department success and on-time project delivery.

CORE COMPETENCIES

IT Process Improvement | HW/SW Design/Test | Network Infrastructure | ITIL | Solution Design
Enterprise Integration | Project Management | Staff Leadership | Budget Control | ERP/CRM
Client Relationship Management | E-Commerce | Technology Integration | IT Security
Software Quality Assurance | Application Design | Telecommunication

NETWORKING HARDWARE
Routers: Cisco (IOS, CatOS), Juniper M-Series (JUNOS), Juniper E-Series (Former Unisphere ERX), Draytek, Linksys (now Cisco), Bintec, Netgear, Nortel Networks Switches, Bridges, Hubs: Cisco Catalyst, Extreme Switches, HP-Switches, Load Balancers: Cisco CSS, F5 Networks (Big-IP), Foundry, Coyote Point, Application Orientated Networking (AON): Cisco ACE (Application Control Engine Module), WAN Optimisation: Cisco WAAS, Riverbed Steelhead Appliances, Expand Networks Suite

Security / Firewalls
IPSec, VPNs, Cryptography, Key Management, AAA Model (RADIUS, TACACS+, Kerberos), Cisco CAR RADIUS Proxy, Cisco Authentication Proxy, Access Lists, IOS Firewall, 802.1x, IOS Security Features, DMZ set ups, CBAC, DoS and common threats prevention, Cisco IDS / IPS (Intrusion Detection / Prevention System), Cisco CSA, Cisco Works VMS IDS MC / Firewall MC, Certificate Authority (CA), PKI, Cisco Secure ACS Server, Cisco VPN Concentrator, Cisco ezvpn, Cisco PIX /ASA Firewall, VPN Client, Cisco Security Manager (CSM), Cisco MARS, Cisco NAC / CANAC, Netscreen Firewall, Astaro Firewall, Checkpoint / Nokia VPN-1/Firewall-1 NG, Linux IPTables.

Routing
Static Routing, RIPv1, RIPv2, RIPnG, IGRP, EIGRP, OSPF, IS-IS, BGPv4, ODR, GRE, MPLS, IPv6, Traffic Engineering, Policy Based Routing PBR, Route Filtering, Redistribution, Summarization

Switching & Bridging
Catalyst CatOS and IOS based Switches, VTP, STP, RSTP, Trunking, VLANs, Layer 3 Switches, Logical Etherchannels, Transparent Bridging, IRB, CRB, DLSW+, MLS

Multicast
Implementations from large (ISP) to medium sized environments (Videostream over Multicast). Sparse-Mode, Dense-Mode, Sparse-Dense-Mode, IGMP, CGMP, Rendezvous Points.

VoIP (Voice over IP) / IPT (IP Telephony)
IP Telephony utilizing Cisco routers, FXS, FXO, Call Manager, QoS implementation

SAN/iSCSI
Design and implement EMC Clariion SAN environments to ensure high availability and acceptable performance characteristics for VMware Virtual Infrastructure and SAN-backed applications.

Hands on experience in iSCSI, NFS, and Fiber Channel protocols, Fiber Channel cabling, switching, and zoning.
Design, install, configure VMware ESX (3.5), ESXi, and vSphere 4 environments with VirtualCenter management, LabManager, Consolidated Backup, DRS, HA.

WAN
Leased lines 64k - 155Mb (PPP / HDLC), Channelized lines (E1 / T1 / E3 / T3), Fibre Optic Circuits
up to OC-48 speed, MPLS, Frame Relay, ATM, ISDN, xDSL, Load Balancing, Multi Homing, Satellite links

WLAN (Wireless LAN)
Cisco Aironet APs and Bridges (350, 1010, 1100, 1200, 1300, 1400, 1500), 802.11a, 802.11b and 802.11g standards, WLAN antennas, RF site surveys, Cisco Wireless LAN Solution Engine (WLSE), Wireless L2/L3/Fast Roaming, WLAN Security ("WEP", WPA / 802.1x, EAP, PEAP, LEAP, TKIP), Cisco Wireless Mesh Networking, Cisco Unified Wireless Networks, WLAN controllers, Cisco Wireless Control System (WCS), WDS, Lightweight Access Points infrastructures (LWAPP), Cisco LBS, Cisco Service Selection Gateway (SSG) / SESM, Cognio Analyzer, Draytek APs, Netgear APs, Tropoz APs.

QoS (Quality of Service)
WRED, Queuing features, FRTP, CAR, RTP, MLS QoS, LLQ, Policy Based Routing, CBWFQ

Network Monitoring and Management Systems
HP-Openview, Netcool Omnibus, IBM Tivoli Netview, IBM Tivoli Argus, IBM Tivoli NMC, Cisco NAM, Cisco Works Suite, Cisco SDM, Network Health, Concorde eHealth, MRTG, Cricket, Naigos

Ticketing Systems
Remedy ARS, Clarify, Impact, Infovista

EXPERIENCE

Confidential, Washington DC / New York, NY 2008 - 2011
Operations/Vice President, Technology Infrastructure
Managed both on-site and off-site development teams, network administrators, and quality assurance teams which consist of 15 personnel that supported 625 end users. Reduced hardware costs by using virtualization technologies. Designed and implemented short and long-term strategic plans to make certain network/e-commerce capacity met existing and future requirements.

Operated as primary system administrator and application configuration expert. Managed the development life-cycle from requirements analysis, feasibility estimates, security solutions, application and network design, coding, documentation, testing, implementation, and support.

Managed IT department expenses, operating budget, enterprise applications design using agile, document management systems, business process management systems, workflow, disaster recovery solutions, e-learning design and budget planning. Maintained a SLA 99.9% uptime ratio for network and enterprise systems.

Designed ITSM and ITIL version 3 processes for the US Government and Private Sector supporting. I manage a team of designers who capture customer requirements, align process roles with functional groups and develop ITSM workflow; identify necessary roles and skills, functions, tools, information work products and consults with government and private sector leads.

Lead the migrating from EIGRP and RIPv2 routing protocols to an OSPF multiple area network design. Interconnect through BGP to the other existing departments. Upgrade from 3550 series switches to Cisco 6509 Catalysts. Design, implementation and support of the core network (Spanning tree re-design, Trunking, VLAN setup). 3rd. level support
for both LAN (Gigabit Ethernet) and WAN mainly consisting of Frame-Relay and ATM circuits. Fault finding by means of sniffers such as Ethereal and Packetyzer. Responsible for the overall network security including Intrusion Detection Systems (IDS), Cisco PIX Firewalls, Checkpoint FireWall-1 NG Firewalls, Cisco ACS Servers and VPNs. Building a Cisco based IDS solution from nothing. 3rd. level support and performance management for the entire network. Support and maintenance of Cisco SSG, Cisco SESM, Cisco CNR, Cisco CAR, Cisco CSS Load
Balancers and Cisco WLSE. Perl- and Shell script development in order to automate daily backup and monitoring tasks. Design, implementation and rollout of special event WLAN hotspot solutions. Implementation of roaming partners.

Lead architect and BPM consultant for a large government asset management company. The project involved the discovery, analysis, implementation and deployment of a number of complex business processes that are being used by the company to engage with their existing and new accounts. These processes help the company manage their accounts' assets by making use of several investment tools, approving legal documents, obtaining custodian information, reviewing account specific guidelines and eventually transitioning the account to funding and trading stages. These business processes are currently being used across the globe in company's worldwide locations in six countries and five continents.

Maintained Active Directory (DHCP, WINS & DNS), MS Exchange, EMC SAN, Blade Servers, SAP, ERP, CRM and group policies within a Windows 2003/2008 networking environment. Managed and ensured optimal operation of all network hardware, equipment, and solutions including Wireless, WAN, SAN, VMware, routers, switches, hubs, UPS's, and the telephone system.

Confidential, New York, NY 2005 - 2008
Operations /Chief Information Officer
Deployed integrated voice/video/data network to support 37 locations throughout the US and several locations in the United Emirate using 24 field techs and 10 core staff to support over 2500 end users. Managed the implementation of improved Help Desk processes, E-learning design and call center software installation. Planned, designed, and managed all aspects of network upgrade project and E-Commerce web solutions via ITIL, to install a Cisco enterprise, layer 2/3 WAN/MAN and Wireless network with VOIP. Managed software application using agile and or waterfall. Installed ERP, CRM, SAS70, EMC SAN, keeping all legacy systems functional throughout the migration.

Prepared SOW and RFP's for contractors and equipment purchases, saving the company over $2,000,000 and manage the entire IT operation budget. Instituted new security procedures to protect data and control access, including VPN connectivity. Upgraded the fiber infrastructure, using fully redundant single-mode fiber rings. Trained department personnel on fiber termination techniques and fiber maintenance. Managed and designed a major PC upgrade of over 5,000 PC's.

Design highly redundant WLAN core network. Recommendation on suitable products, configuration and maintenance work on both Cisco kit as well as on Unix Server components. Development of automatic maintenance and monitoring systems. Setting up "CA" and "pre-shared key" based site-to-site VPNs to ensure secure communication. Implementing QoS requirements in co-operation with local carriers. Design and implementation of special temporary WLAN hotspots. VoIP and WLAN rollout projects.

Lead dense-mode Multicast design and rollout over new Gigabit topologies to grant video on demand services for employees. Security Consultant of Wireless LAN pilot project. Selection of suitable RADIUS servers and protocols to achieve the best solution. Testing Cisco wireless IP Phones. Maintaining Cisco's Wireless LAN Solution Engine and the Microsoft Radius / CA Server. Conducting site surveys. Mentoring internal workshops such as IPv6, WLAN and VoIP to colleagues. Arrange meetings with external providers and carriers to evaluate performance and SLAs. Open and manage Cisco Service-Requests (TAC) and attend regular telephone conferences w/ Cisco Systems.

Primary responsibility for configuring business processes using webMethods Business Process Management Suite (BPMS), including all the necessary process steps, data service development for information exchanges, and business rules for execution. Responsible for integrating business rules incorporating alerts and error handling into models. Responsible for supporting the functional validation of the configured processes in an integrated environment. Created technical data packages, including business process model, business rule diagrams, specifications, and other associated technical documentation.

Created Server Group to manage over 250 servers throughout all location and replace 50% of servers onto Blade Servers and deployment of server virtualization to maintain applications and service level. Developed and maintained methods of license compliancy.

Confidential, Petaluma, CA/ New York, NY 1997 - 2005
Operations/Director of Systems Engineering
Used ITIL concepts for design and implementation technology infrastructure initiatives and solutions in Wireless, WAN/LAN, SAN, NAS, e-commerce, internet, networking, mail/messaging, remote access & mobility, virtualization, telecom, VoIP, and data warehouse.

Managed a team of 40 internal/external IT professionals to monitor, improve the overall network, infrastructure, operational capacity/performance and the support of over 1200 end users. Managed HW/SW design development using Agile and waterfall method.

Provided IT disaster recovery and business continuity planning. Ensured IT security and led internal/external audits.
Managed compliance with global IT central group policies, procedures, and best practices. Managed and tracked budget. Evolved the technology skill set base to be in line with ongoing market developments through formal training.

Support, maintenance, upgrades, new installations and troubleshooting on the core networks consisting of both Cisco and Juniper routers running OSPF, IS-IS, BGP and MPLS. Migration of other ISPs with all services into the network. Installation of new POPs and NCPs. Design, Re-Design, implementation and rollout of customer networks. Development and consultancy of customized end-toend solutions for customers. Supporting various implementations of special and complex customers setup.

Vendor Management: Prepared SOW/RFPs for contractors and equipment purchases, saving the department over millions of dollars through careful review of vendor design suggestions and aggressive purchasing.

Led global and regional IT initiatives and projects. Manage the continuous improvement and upgrades for the operational environment. Ensured all new implementations and upgrades were put through a robust QA and Change Control process that ensured continuous smooth service.

• Provide IT disaster recovery and business continuity planning.
• Insure IT security and lead and participate in internal/external audits as required.
• Develop and monitor metrics to measure performance and availability and make necessary improvements.
• Manage and ensure compliance with global IT central group policies, procedures and best practices.
• Participate in global and regional IT initiatives and projects.
• Evaluate and negotiate purchase of new hardware and related software.
• Evaluate potential IT service providers as needed.
• Manage ongoing vendor relations and service level agreements in order to insure the vendor is providing optimal service and costs.
• Contribute to the development and closing of new SLAs with vendors, suppliers and 3rd parties. Monitor and improve the quality of the delivered services, in line with IT guidelines and standards, to ensure the performance of the SLA is realised within the agreed conditions.
• Manage & track budget.

EDUCATION

Bachelor of Science, Computer Science
Concentration in Computing Information Systems