SUMMARY:

• INFORMATION TECHNOLOGY PROFESSIONAL with extensive experience in management, installation and integration of most aspects of I.T. and I.T. Services within the manufacturing and business office environment.
• A technical, logical, creative, intelligent self - starter that needs minimal motivation and supervision.
• A team leader that can manage employees, systems and users world-wide. Excellent organization, reporting, grammar, spelling and math skills.

TECHNICAL SKILLS:

Server Hardware: Compaq / HP Netserver / IBM (x3650, x3250)

Server OS installation and Administration: Windows NT (3.5, 3.51, 4.0) / Windows 2000 / Windows 2003 & R2 / Windows 2008 & R2 / Windows 2012 & R2 / Netware 3.x, 4.x, 5.x

Windows Server & Desktop Administration: DNS, DHCP, AD Users and Computers, UACBackup Related Software and Hardware: Veritas Backup Exec / ARCServ / Copiun Data Manager / Exabyte Tape Hardware / Seagate

PCWorkstations: Gateway / Compaq / Dell / IBM / HP / MAC Books / Many others

Desktop OS Installation and Support: DOS / OS2 / Windows (NT, 3.x, 95, 98, 2000, ME, XP, Vista, 8, 8.1, 10) / Redhat Linux

Laptops: Twinhead / Gateway / Dell / Compaq / IBM / Lenovo / HP / Many others

HubsSwitchesRouters: 3COM Baseline Switch 2924-SFP Plus) / D-Link / Cisco / Avaya P330-x, S8300, S8800 / Juniper (EX2200, EX4200, EX3300, SSG Firewalls) / Netscreen (NS5, NS25)

Cabled and Wireless NICs: 3COM / Adaptec / Compaq / D-Link / Intel / Linksys / SMC

Cable Running and Assembly: BNC / RJ-11 / Cat (5, 6) / Fiber (SC, ST, Mini)

Desktop Software: MS Office (All Versions) / MS Outlook / Lotus Notes (Client, Designer, Administrator) / Winzip / PKzip / Adobe Products (Acrobat, Acrobat PDF Reader, Photoshop, Illustrator, Creative Cloud Products) / Extensis Suitcase Fusion / IBM Client Access / Greenshot

Lotus Notes: Client / Administration / Design / Programming (4.x, 5.x, 6.x, 7.x, 8.x)

Browsers: Internet Explorer / Safari / Firefox / Chrome / Edge

Remote Control Software: PcAnywhere / WinVNC / Landesk / Logmein / TeamViewer / Windows Remote Desktop

Network Device Operating Systems: Lantastic / Juniper JUNOS / Cisco IOS / Novell Netware / Microsoft / Avaya

Network Attached Storage: Scale / Seagate BlackArmor

Print Servers: HP JetDirect / Nec / TP-Link / Zebra

Printers: HP / HP Plotters / Lexmark / IBM Label and Laserjet / Zebra Label / Ricoh / Okidata

AntiVirus Software: Norton / McAfee Viruscan and Viruscan Enterprise / Bitdefender / AVG / Avast Personal and End-Point Protection Suite

Programming Languages: Pascal / RPG III / Lotus Script / Visual Basic / HTML / Javascript

Mainframes: HP3000 / IBM AS-400 / IBM System i

Various Modems: Many analog modems / Shiva Networked Modems

Wireless Products: Various Webcams / Aerohive (Access Points, Hive Manager) / Motorola (WS2000, WS5000 Switches)

Network / Workstation / Internet Monitoring: Websense / WebTrends / Solarwinds / Logmein

UPS s: Powerware / APC / Tripp Lite

PROFESSIONAL EXPERIENCE:

Confidential, Milwaukee, WI

Data Center Operations Analyst

Responsibilities:

• Provide Data Center support to several very large primary data centers and secondary data centers, along with support for tens of regional offices around the world.
• Respond to problems and incidents produced through the Service Now ticketing system. Update frequently and with appropriate detail. Schedule work to be performed with appropriate personnel. Resolve in a timely and efficient manner.
• Install, configure, monitor and manage data center equipment. Replace, install and configure data center components: hard drives, network cards, blade servers, routers, switches, SANs, DAEs.
• UPS procurement, install, configure and management.
• Manage field service technicians and various other contractors.
• Create and maintain network diagrams, inventory and procedures to a high level of detail.
• Work independently off-hours and on-call.

Confidential, Sturgeon Bay, WI

Operations Analyst

Responsibilities:

• Manage all of the PC/Server/Network operations at sites located globally. Manage several I.T. subordinates at multiple sites along with contractors globally. Responsible for design, installation and maintenance of network operations at all sites.
• Manage server and network operations globally to ensure proper performance and availability. Includes Netgear, Cisco, Avaya, Riverbed and Juniper, and Palo Alto network equipment.
• Perform daily voice (analog, VOIP, and cellular phones) operations.
• Perform daily backup tasks for the Windows Server and IBM System i environments. Provide 24/7 on-call service as needed.
• Perform daily Windows environment tasks using AD (Login Scripts, Policies, User and Group Administration, etc.), WSUS, DHCP, DNS, SCCM, Powershell, AutoIt.
• Manage Help Desk and provide support for end-users globally. (Break/Fix all devices including Laptops, PCs, iPads, iPhones, Tablets, Printers, Thin Clients).
• Manage Windows desktop environment including Windows NT, 95, 2000, XP, 7, 8, and 10 in bare metal and VMWare environments.
• Manage budgets and pay vendors.
• Build and maintain Primary Data Centers, Secondary Data Centers and Network Closets. Maintain related documentation and procedures. Includes FM200 fire suppression and UPS environments.
• Manage Microsoft Exchange environment.
• Manage Lotus Notes environment.
• Design/Code/Implement many Lotus Notes Applications. Many of the applications utilized Lotus Script, HTML and Javascript. Many applications also used SQL in conjunction with connections to relational databases stored on the IBM System I mainframe.
• Provide specific support regarding MS Office environment. Help users perform data mining and other data related tasks within MS Excel and previously MS Access (VLOOKUPS, Pivot Tables/Charts, SUM functions, TRIM, DATE functions, IF functions, AVERAGE, etc.) VBA scripting/macros. Mine data from SQL databases.

Confidential, Rockford, IL

Senior Network Administrator/ Senior Help Desk Support Technician/ Senior Programmer

Responsibilities:

• Managed the non-mainframe IT operations for the Milwaukee site and assisted in the operations of the Rockford, IL site. Responsible for all aspects for IT operations including: WAN/LAN administration; server administration; network infrastructure design and installation; help-desk management and support; budgeting; inventory management; PC/Server procurement, setup and maintenance; backup operations.
• Monitor server and network operations globally to ensure proper performance and availability.
• Manage daily voice analog, cellular and network operations.
• Manage daily backup tasks for the Windows Server and HP mainframe environments.
• Provide 24/7 on-call service as needed.
• Manage Netware and Windows Server environments.
• Manage Help Desk support for end-users (Break/Fix all devices including Laptops, PCs, Printers, Cell Phones).
• Manage Windows desktop environments including Windows 3.1, NT, 95, 2000.
• Manage procedures and documentation that increased the efficiency of I.T. operations.
• Perform OS migrations for all workstations at multiple sites (over 300 workstations).
• Manage Citrix Server environment.
• Manage Lotus Notes environment.
• Design/Code/Implement Lotus Notes applications utilizing Lotus Script, Java Script and HTML. SQL was also used to pull information from relational databases stored on an HP3000 mainframe.