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Network Support Contract Resume

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Morris Plains, NJ

SUMMARY OF EXPERIENCE

A hands - on IT leader, mentor, and strategist, I conceived, implemented and supported innovative technology solutions, optimizing functionality, increasing productivity and reducing costs in complex enterprise systems environments. Blending emerging technologies and best-in-class software with state-of-the-art development methodologies and processes, I created value for firms in diverse industries. Utilizing IT as a transformative tool, I contributed by:• Translating and converting business requirements into technical solutions

  • • Developing and integrating systems to increase efficiency and productivity
  • • Building, mentoring and leading high-performing technical teams
  • • Applying analytical and problem solving skills to simplify complex processes
  • • Researched, installed, configured & administered numerous technologies

PROFESSIONAL CHRONOLOGY

Confidential, NJ

Responsibilities:

    • Established IT goals, Strategic Planning, Disaster Recovery Planning/BCP, firm objectives, IT & cybersecurity policies, developed IT procedures, & budget preparation.
    • Accountable for managing, installing, configuring, maintaining, trouble- shooting all systems & desktops for multiple offices.
    • Project Manager maintaining timeline & staying within budget.
    • Exchange 2010, Active Directory, & confidential Administrator.
    • Installed, configured, & trouble-shot Workshare Professional Suite.
    • Coordinated & implemented network software & hardware upgrades for multiple locations.
    • Accountable for LANs, WAN’s, messaging systems, IT security, storage, business continuity/disaster recovery, remote access solutions & end-user training for multiple offices.
    • Configured/Maintained/Supported / iManage/Filesite 8.5/9.3.
    • Supported Office 2010/Office 365.
    • Developed and implemented a firm training program for over 120 employees on IT procedures and the correct use of all software including MS Office, Workshare Professional, iManage Filesite.
    • Accountable for creating & maintaining all system/hardware documentation.
    • Installed, configured, & administered Forcepoint/Websense Internet monitoring.
    • Installed, configured, & administered Cisco Web Security Premium (CWS).
    • Use & maintain Cisco Firepower Services & CDA.
    • Installed, configured, & administered Proofpoint Spam filtering/E-mail continuity.
    • Successfully setup, configured, & administered IBM Maas360 MDM.
    • Independently handled Internet circuits, data, Avaya/Nortel switch, Nortel Call Manager & network security.
    • Performed comprehensive maintenance for Summation Litigation Support.
    • Installed, configured, & administered Synology Enterprise NAS.
    • Designed, administered, tested & maintained a successful Datto Backup & Disaster Recovery Plan.
    • Configured/maintained Cisco VPN/next-generation firewall/Switches.
    • Performed comprehensive maintenance in a Hyper V environment.
    • Managed and mentored a successful IT support/helpdesk team.

Confidential, Morris Plains, NJ

Responsibilities:

  • Discussed Strategic Planning, Disaster Recovery, and Business Continuity Planning with clients.
  • Break/fix Microsoft OS, Novell, Linux, Domino/Notes, Exchange, Training, and Security.
  • Maintenance, upgrades, recommendations, Document Management support.
  • Drive Architectural Roadmaps for influencing upcoming standards, tools, & technologies.
  • Involved in identification & analysis of system requirements.
  • Involved in identifying businesses rules & work flows.
  • Worked with development teams to confirm & refine usability of development requirements.
  • Knowledge of Autonomy/iManage Architecture.
  • Involved in installation, configuration & administration of Autonomy/iManage.
  • Involved in migration, configuration & administration of Office 365/Lync.
  • Involved in migration & configuration of Microsoft Windows Azure Cloud Services.

Consultant / Network Support Contract

Confidential, NJ

Responsibilities:

  • Involved in migration, configuration & administration of Microsoft Office 365/Lync.
  • Involved in migration, configuration of Microsoft Windows Azure Cloud Services.
  • Microsoft Windows Network Administration & documentation.
  • Replaced Sonic firewall with Cisco ASA5505 VPN & SSL encryption.
  • Microsoft Remote Desktop Connection (RDP).
  • VMware support.
  • Support of Sage MAS 200 Accounting Software.
  • Support of VeriFone PC Charge.

Director of Information Technology

Confidential, NJ

Responsibilities:

    • Sole support of 50+ users, office in Warren NJ, no consultants.
    • Established IT goals, firm objectives, policies, procedures, & budget preparation.
    • Accountable for managing, installing, configuring, maintaining, trouble shooting all systems/Microsoft/Linux/Novell servers & desktops.
    • Project Manager maintaining timeline & staying within budget.
    • Domino / Notes & Blackberry Administrator.
    • Installed, configured, & trouble-shot Workshare Professional Suite.
    • Coordinated & implemented network software & hardware upgrades.
    • Accountable for LANs, messaging systems, IT security, storage, business continuity/disaster recovery, remote access solutions & end-user training.
    • Created strategic plans to migrate Novell & Linux to Windows environment.
    • Created strategic plans to migrate Lotus Domino to Exchange.
    • Created strategic plans to upgrade to Autonomy iManage.
    • Upgraded Office 2000 to Office 2007 .
    • Trainer for all software including MS Office, Adobe Acrobat Pro, Workshare Professional, Lotus Notes, Blackberry.
    • Accountable for creating & maintaining all system/hardware documentation.
    • Installed, configured, & administered Websense Internet monitoring.
    • Independently handled Internet circuits, data, & network security.
    • Configured & setup Net App SAN, Juniper Netscreen Firewall, & Evault.

Director of IT

ConfidentiaL, NJ

Responsibilities:

  • 400+ users, 4 offices (confidential, NJ; NYC; London).
  • Managed IT Staff of 10, including Network Admin, Trainer, Application Specialist, Secretary, Repair Tech, 5 Help Desk.
  • Analyzed needs of firm & established priorities for project management, systems design & implementation to develop new and/or to modify information processing systems.
  • Accountable for entire rollout of 400+ new personal computers.
  • Replaced entire network of 50+ HP/Compaq servers.
  • Hands-on with network administration, maintained firm intranet & extranet.
  • Recovered substantial money from T1 carrier for charging tariff pricing on ISP contract.
  • Negotiated contracts with vendors & consulting firms.
  • Accountable for designing & implementing Disaster Recovery / Business Continuity Plan.
  • Hands-on: MS Exchange, Citrix, Active Directory, Blackberry, E-mail Archive, MS Access, Rightfax, Websense Internet Web Monitoring, Antivirus, Equallogic SAN, HP Servers, Citrix, VMWare.

Confidential,  NJ

Responsibilities:

  • 150+ users, office in Hackensack, NJ & satellite office in NYC.
  • Managed IT staff of 2, including Network Admin & Help Desk.
  • Accountable for negotiating Westlaw, Lexis-Nexis, Pitney Bowes, Equitrac/Infortext, MDY, Micro Strategies, Norstan, Ricoh, Rainmaker contracts & budget preparation.
  • Installed, configured, maintained, & administered all network servers.
  • Network administration included adding/removing new users on Windows 2000 active directory, Exchange 2003, iManage Document Management Server & phone/voice mail.
  • Integrated iManage with Microsoft Office.
  • Installed & administered Blackberry Server.
  • MS Exchange administrator.
  • Blackberry administrator.
  • iManage administrator & trainer.
  • Migrated all data from Novell Network to Microsoft Network & decommissioned Novell.
  • Accountable for switching long distance carrier for substantial savings.
  • Trainer for all software & hardware for new / existing employees.

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