Network Support Contract Resume
Morris Plains, NJ
SUMMARY OF EXPERIENCE
A hands - on IT leader, mentor, and strategist, I conceived, implemented and supported innovative technology solutions, optimizing functionality, increasing productivity and reducing costs in complex enterprise systems environments. Blending emerging technologies and best-in-class software with state-of-the-art development methodologies and processes, I created value for firms in diverse industries. Utilizing IT as a transformative tool, I contributed by:• Translating and converting business requirements into technical solutions
- • Developing and integrating systems to increase efficiency and productivity
- • Building, mentoring and leading high-performing technical teams
- • Applying analytical and problem solving skills to simplify complex processes
- • Researched, installed, configured & administered numerous technologies
PROFESSIONAL CHRONOLOGY
Confidential, NJ
Responsibilities:
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- Established IT goals, Strategic Planning, Disaster Recovery Planning/BCP, firm objectives, IT & cybersecurity policies, developed IT procedures, & budget preparation.
- Accountable for managing, installing, configuring, maintaining, trouble- shooting all systems & desktops for multiple offices.
- Project Manager maintaining timeline & staying within budget.
- Exchange 2010, Active Directory, & confidential Administrator.
- Installed, configured, & trouble-shot Workshare Professional Suite.
- Coordinated & implemented network software & hardware upgrades for multiple locations.
- Accountable for LANs, WAN’s, messaging systems, IT security, storage, business continuity/disaster recovery, remote access solutions & end-user training for multiple offices.
- Configured/Maintained/Supported / iManage/Filesite 8.5/9.3.
- Supported Office 2010/Office 365.
- Developed and implemented a firm training program for over 120 employees on IT procedures and the correct use of all software including MS Office, Workshare Professional, iManage Filesite.
- Accountable for creating & maintaining all system/hardware documentation.
- Installed, configured, & administered Forcepoint/Websense Internet monitoring.
- Installed, configured, & administered Cisco Web Security Premium (CWS).
- Use & maintain Cisco Firepower Services & CDA.
- Installed, configured, & administered Proofpoint Spam filtering/E-mail continuity.
- Successfully setup, configured, & administered IBM Maas360 MDM.
- Independently handled Internet circuits, data, Avaya/Nortel switch, Nortel Call Manager & network security.
- Performed comprehensive maintenance for Summation Litigation Support.
- Installed, configured, & administered Synology Enterprise NAS.
- Designed, administered, tested & maintained a successful Datto Backup & Disaster Recovery Plan.
- Configured/maintained Cisco VPN/next-generation firewall/Switches.
- Performed comprehensive maintenance in a Hyper V environment.
- Managed and mentored a successful IT support/helpdesk team.
Confidential, Morris Plains, NJ
Responsibilities:
- Discussed Strategic Planning, Disaster Recovery, and Business Continuity Planning with clients.
- Break/fix Microsoft OS, Novell, Linux, Domino/Notes, Exchange, Training, and Security.
- Maintenance, upgrades, recommendations, Document Management support.
- Drive Architectural Roadmaps for influencing upcoming standards, tools, & technologies.
- Involved in identification & analysis of system requirements.
- Involved in identifying businesses rules & work flows.
- Worked with development teams to confirm & refine usability of development requirements.
- Knowledge of Autonomy/iManage Architecture.
- Involved in installation, configuration & administration of Autonomy/iManage.
- Involved in migration, configuration & administration of Office 365/Lync.
- Involved in migration & configuration of Microsoft Windows Azure Cloud Services.
Consultant / Network Support Contract
Confidential, NJ
Responsibilities:
- Involved in migration, configuration & administration of Microsoft Office 365/Lync.
- Involved in migration, configuration of Microsoft Windows Azure Cloud Services.
- Microsoft Windows Network Administration & documentation.
- Replaced Sonic firewall with Cisco ASA5505 VPN & SSL encryption.
- Microsoft Remote Desktop Connection (RDP).
- VMware support.
- Support of Sage MAS 200 Accounting Software.
- Support of VeriFone PC Charge.
Director of Information Technology
Confidential, NJ
Responsibilities:
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- Sole support of 50+ users, office in Warren NJ, no consultants.
- Established IT goals, firm objectives, policies, procedures, & budget preparation.
- Accountable for managing, installing, configuring, maintaining, trouble shooting all systems/Microsoft/Linux/Novell servers & desktops.
- Project Manager maintaining timeline & staying within budget.
- Domino / Notes & Blackberry Administrator.
- Installed, configured, & trouble-shot Workshare Professional Suite.
- Coordinated & implemented network software & hardware upgrades.
- Accountable for LANs, messaging systems, IT security, storage, business continuity/disaster recovery, remote access solutions & end-user training.
- Created strategic plans to migrate Novell & Linux to Windows environment.
- Created strategic plans to migrate Lotus Domino to Exchange.
- Created strategic plans to upgrade to Autonomy iManage.
- Upgraded Office 2000 to Office 2007 .
- Trainer for all software including MS Office, Adobe Acrobat Pro, Workshare Professional, Lotus Notes, Blackberry.
- Accountable for creating & maintaining all system/hardware documentation.
- Installed, configured, & administered Websense Internet monitoring.
- Independently handled Internet circuits, data, & network security.
- Configured & setup Net App SAN, Juniper Netscreen Firewall, & Evault.
Director of IT
ConfidentiaL, NJ
Responsibilities:
- 400+ users, 4 offices (confidential, NJ; NYC; London).
- Managed IT Staff of 10, including Network Admin, Trainer, Application Specialist, Secretary, Repair Tech, 5 Help Desk.
- Analyzed needs of firm & established priorities for project management, systems design & implementation to develop new and/or to modify information processing systems.
- Accountable for entire rollout of 400+ new personal computers.
- Replaced entire network of 50+ HP/Compaq servers.
- Hands-on with network administration, maintained firm intranet & extranet.
- Recovered substantial money from T1 carrier for charging tariff pricing on ISP contract.
- Negotiated contracts with vendors & consulting firms.
- Accountable for designing & implementing Disaster Recovery / Business Continuity Plan.
- Hands-on: MS Exchange, Citrix, Active Directory, Blackberry, E-mail Archive, MS Access, Rightfax, Websense Internet Web Monitoring, Antivirus, Equallogic SAN, HP Servers, Citrix, VMWare.
Confidential, NJ
Responsibilities:
- 150+ users, office in Hackensack, NJ & satellite office in NYC.
- Managed IT staff of 2, including Network Admin & Help Desk.
- Accountable for negotiating Westlaw, Lexis-Nexis, Pitney Bowes, Equitrac/Infortext, MDY, Micro Strategies, Norstan, Ricoh, Rainmaker contracts & budget preparation.
- Installed, configured, maintained, & administered all network servers.
- Network administration included adding/removing new users on Windows 2000 active directory, Exchange 2003, iManage Document Management Server & phone/voice mail.
- Integrated iManage with Microsoft Office.
- Installed & administered Blackberry Server.
- MS Exchange administrator.
- Blackberry administrator.
- iManage administrator & trainer.
- Migrated all data from Novell Network to Microsoft Network & decommissioned Novell.
- Accountable for switching long distance carrier for substantial savings.
- Trainer for all software & hardware for new / existing employees.