Summary

• Lipika has around 6.7 years of experience in application design, development and implementation and testing for various clients.
• Presently working with CMMi Level 5 Company Cognizant Technology Solutions in CSP- Siebel Practice as Senior Consultant-CRM.
• Having work experience on SIEBEL 7.7/7.8/8.0/8.1, BI Publisher report,
• Has extensive experience in ePharma, eCustomer, eSales, eMedical, Loyalty, eLoyalty, Marketing Applications.
• Having expert knowledge in Siebel Configuration (Applet, BusComp, VBC, Screen, View, Link, Join, Picklist, MVG and MVL), Workflows, Business Service, Runtime events, eScripting, State Model, Audit Trail, BIP Reports, Personalization, DB Extension.
• Involved in Siebel Server Management activities like Siebel Server Setup, Import Repository, Export Repository, DDL Sync, Database Extract, SRF Refresh, Server related Deployment Activities.
• Having deep knowledge in Siebel Data Model. She is having strong background in SQL\\PLSQL. She is having knowledge in Siebel EIM.
• She has done the Oracle certification on SQL (9i) and Siebel Certification v7.5 from Cognizant Academy.
• Having basic understanding in EAI & Siebel EIM.
• Worked in diverse domains like Pharmaceuticals Sales Force Automation, Order Management, Marketing, Campaign Management, Loyalty. She has also widely participated in activities like Solution Development, application design, development and application tuning in Cognizant.
• She has developed Loyalty Solution using Siebel 8.1 for Retail and Airline client which was appreciated by Cognizant higher management.
• Completed B.Tech in Information Technology.

Technical Skills

CRM Tools

Siebel 7.7/ 7.8 / Siebel 8.0.0.x /8.1

Reporting Tools

BI Publisher , Actuate e-Designer Professional v8

Database

Oracle 9i, Oracle 10g (SQL, PL/SQL)

Functional Domain

CRM, LIFE SCIENCE SALES, ORDER MANAGEMENT & MARKETING & LOYALTY

Certifications

• CCP in Siebel 7.5 in 2006
• CCP in Oracle 8i - SQL & PL/SQL in 2006
• CCP in L0 Life Sciences in 2007
• CCP=Cognizant Certified Professional

Employment History

Name of the Company:Confidential

Designation:Senior Consultant - CRM

Duration:October 2005 to till date

1. Project Details :

Project:Selas & Selas SAM Engagement

Client:Confidential

Duration:July 2011 to Till Date

Location:Princeton, NJ

Platform & s/w Used:Tools- Siebel 8.1.1.2 - ePharma Application,Database - Oracle 10g.

Role Played:Application Lead

Team Size:4

Project Description

The project consists of implementation number of CRs for existing SELAS Application and there is a new implementation of SELAS SAM functionality. Total of 600 pd of effort across all phases of SDLC. This includes OBI and Siebel applications. The implementation activities include requirement gathering & analysis, design, development, unit testing, system testing, regression testing, performance testing & tuning, UAT support, deployment, support transition, warranty support and project management. There will be a series of Release i.e. 6, 7, 8 will be delivered one by one after Release 6 and release of SELAS SAM application. This implementation will be deployed for all 27 affiliates.

Responsibility

• Involve in Requirement gathering, effort estimation and high level analysis.
• Preparing Functional Specification & Technical Design Document for Approved Change Request.
• Validating Requirement and do a detail POC on each of the Complex Requirement
• Involve in designing the CR within Existing Application.
• Worked on Custom Configuration, VBC, Business Service, MVG, MVF, Join, Link, Workflow, Runtime, State Model, Personalization, eScripting. Involve in Designing Data Model specific to project.
• Involve in setting up Development\\SIT environments like installing Siebel server, export reporsitory, import repository, DB extension and Application admin activities.
• Involved in Cognizant Internal Design Review. Maintaining configuration best practices as much as possible in the deliverables.
• Working closely with Oracle Team for Oracle Design Review of the project Repository.
• Involvement in resolving Application Performance issues.
• Validating SIT and UAT defects and working with client for resolution. Fixing those defects as required.
• Involve in Deployment activities.
• Involve in Root Cause analysis of the Production Defects.
• Guiding the Team in every phase of SDLC process.

2. Project Details : -

Project:LIFESCAN CRM BASE BUSINESS SUPPORT

Client:Confidential,USA

Duration:March 2011 to July 2011

Location:Milpitas, California, USA

Platform & s/w Used:Tools :- Siebel 7.8.2 - eMedical Application,Database: - Oracle 10g.

Role Played:Onsite Support Analyst

Team Size:4

Project Description

Confidential, has invited Cognizant to provide application support services for Life Scan suite of applications under the North Star and South Star Platform. All the services would be provided as laid out in contract schedules. The transition activities would be knowledge transfer phase followed by Shadow Support and then Primary support phase where Cognizant would be solely responsible for providing the GS Support services. The scope of services would comprise of the following: Application Support Services for all the NS and SS Applications.
Providing Siebel Server Administration Services for underlying Applications. Among those application North Star, My Wire, My Link, SFX, COMPASS, MOT, MIDAS and South Star is a Siebel eMedical Application used by Life Scan users and. Here SFX is basically used for close-loop-marketing user by Field user. And My Wire, My Link and COMPASS is the sales application.

Responsibility

• Involve in Knowledge Transition Phase with other Vendor like TCS and HCL.
• Key Responsible for all the applications in North Star Platform
• Assign tickets to Team in GiTrack System
• Involve in working with Client to get the requirement for Extract and Reports.
• Involve in My Wire application related co-ordination with other Vendor like Skura for each new release.
• Involve in providing resolutions to the end user. Reviewing the ticket resolutions before delivering to End User.
• Generating SLA report during primary Support phase