SUMMARY:

• I am a highly motivated and an energetic individual with 10+ years of experience in implementation, upgrade and support of Oracle ERP CRM applications.
• I develop solutions for businesses to run its daily operations and to address business process gaps with the help of technology applications.
• I have deep expertise in ERP Implementation methodologies and project management.
• I am open to new opportunities with Salesforce, Microsoft dynamics CRM, Netsuite, Oracle Service Cloud, Siebel CRM products to transform business process and map them to enterprise

TECHNICAL SKILLS:

• Oracle Depot Repair
• Service Contracts
• Oracle Tele Service
• Oracle Field Service
• Oracle Installed Base
• Contact Center
• CRM Administration
• Oracle WIP
• Costing
• Advance Pricing
• Order Management
• Oracle Sales
• Oracle TeleSales
• Oracle Marketing

PROFESSIONAL EXPERIENCE:

Confidential, Cincinnati

Applications / Tools: Depot Repair, Install Base, Service Contracts, Tele Service, Order Management, Work in Process - BOM, Routing, Advance Pricing. Quality, Good Expertise in SQL and PL/SQL.

Lead Oracle Apps CRM Consultant

Responsibilities:

• Engage with the business, Gather and document business scenarios / requirements in RD050.
• Document BR100 and configure all the setups required to run the Depot, Teleservice, Install Base and Service Contracts flow in the CRP Instances.
• Identify any gaps in process and provide Out of the Box work around solutions, Writing Functional Specification document and ensuring a swift transition of the Design Requirements to the technical team for custom development.
• Perform Unit, Integration and user acceptance testing and demonstrate the solution to business.
• Managed a team across US, UK and India to effectively work on the business requirements and deliver solutions on time.
• Engage with Oracle Depot Development team and provide feedback on the new functionalities requested and implemented by Confidential .
• Designed and Implemented Quality module to be used extensively in Depot and Teleservices module.
• Worked on the Form personalization extensively minimizing lot of new custom development.

Confidential

Applications / Tools: Depot Repair, Install Base, Service Contracts, Work in Process, SQL, PL/SQL.

Business Analyst

Responsibilities:

• Was a CRM relationship manager for one of the divisions in Emerson design engineering.
• Studied the business scenarios implemented and provided solutions to the customers by resolving critical Production issues.
• Developed Functional Requirement documents and Test Cases.
• Analyzed the impact of new setups to be introduced and assisted the users in implementing them.
• Worked with Confidential to rectify issues in the standard functionality.
• Getting Approval for Change Requests by adhering to the Change Management Process.
• Introduced a new solution to the existing system, a report which will basically help the user in determining the items that are shipped out of depot but has not been billed yet.
• This report helped the user community in identifying those repair orders which are yet to be processed and helped them in closing the monthly periods.

Confidential

Solutions Associate

Responsibilities:

• Understanding the business process and requirements of the industry.
• Discussions with the country team on To-Be business processes.
• Responsible for implementing service request to resolution flow, service contracts to renewal flow
• Defined service requests types, statuses, status group and transitions, Standard Coverage templates, automatic task generation, Service business processes, Service activities and other setups required to implement the service request to resolution flow.
• Integrated install base module with the order management and inventory.
• Implemented the setups necessary for creating and updating the item instances as and when the Sales orders are created.

Confidential

Responsibilities:

• Gathered and analyzed the requirements, mapped the requirements to the standard functionalities.
• Responsible for implementing Order to Cash, Internal Sales Order Business Cycles.
• Defined transaction types, price lists, modifiers, qualifiers, shipping parameters, picking rules and ther necessary setups to implement the O2C cycle.
• Prepared the Business flows scripts and tested various scenarios in Order to Drop shipment and Internal sales Order.

Confidential

Responsibilities:

• Gathered and analyzed the requirements, mapped the requirements to the standard functionalities.
• Implemented setups for CRM modules namely service contracts, field service, tele-sales and sales.
• Defined sales and service territories, set lead qualification rules and setup the instance to create sales orders from lead generation.
• Setup the Service Contract management process by implementing the necessary setups.
• Implemented Field Service territories, Field Service dispatcher and Field Service Technician setups and setup the instance to test the end-to-end business transactions for Field Service Business flow.
• Tested the End-to-End Business transactions for service contracts and tele-service flows, thereby validating the setups implemented.

Confidential

Responsibilities:

• Understanding the business processes and requirements of the industry.
• Discussions with the Country team on To-Be business processes.
• Responsible for implementing Depot Repair and Field Service processes.
• Configured the Instance to run the business scenarios by performing setups like defining Repair types, Business Processes, Service billing activities and other related setups.
• Implemented Charges module by integrating CRM with Order Management
• Prepared the setup documents and business process test scripts depending on customer needs.
• Tested the End-to-End Business transactions for Depot Repair and Field Service flows to validate the setups implemented.

Confidential

Responsibilities:

• As-Is business process study, analysis and recommendations about the processes to the OM team management.
• Discussions with the Country team on To-Be business processes.
• Suggesting best solution to the customer for their requirements as per As-Is processes.
• Building solutions for the To-Be Processes of OM modules namely Order Fulfillment, Picking,Shipping and Pricing.
• Post Implementation Support.