Snr Application/production Support Analyst Resume
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St Louis, MO
PROFESSIONAL SUMMARY:
- Have more than 10 years of strong Professional experience in Systems Administration, which includes extensive experience in Weblogic Administration providing support for Production, Staging, Testing and Development environment.
- More than 10 years of experience in IT industry including but not limited to Weblogic Administration, Layered Products (Business Critical Apps) Support, Project Management, Prod/Non - Prod and On-call Support
- Experience in Weblogic Administration under heterogeneous environment consisting of SUN Solaris 8.0, 10.0, Red Hat Enterprise Linux, Windows, HP-UX Itanium 11.23 and AIX.
- Well Experienced in installation, server configuration, deployment, performance tuning including trouble shooting and maintenance of BEA Weblogic Server 11g and 12c.
- Installations and of Fussion middleware suite 11g and BPM suite 11g
- Migration experience with Weblogic Application server 11g
- Experienced in deploying applications (WAR, JAR, and EAR) in stand-alone domain and clustered environments.
- Extensively working experience on clustering, performance tuning (JVM options, Load Runner) load balancing, connection pool, multi pool, JMS message Queue and Monitoring.
- Experience in Setting up and configuring Active Directory Authenticators via Web Logic Admin console
- Experience in finding the Memory Leaks and adjusting the JVM Heap Sizes and GC Parameters.
- Experience in implementing Fail-Over, Fail-Back and Backup strategies for Weblogic environments and Implementing WebLogic’s best practices for Deployments, System configuration, capacity planning, Infrastructure architecture, fail over, backup and recovery, scalability, and security
- Expert in Investigating and resolving performance issues by analyzing thread dump, GC values and heap dump.
- Worked with Management MBeans (JMX) to write the automatic tasks, and involved JVM tuning options
- Experienced in Configuration, remote managed server start and stop, SSL communication
- Experienced in installing Certificates on various Web Servers and BEA Weblogic Application Server Platforms and SSL.
- Experience in writing WLST scripts for deployment, start and stop servers
- Familiar with LDAP, Netegrity Site Minder single sign-on configurations on weblogic servers
- Solid experience in deploying the applications on multiple Weblogic Servers and maintaining Load balancing and High availability.
- Excellent knowledge of writing UNIX Shell Scripts to automate System Admin jobs.
- Knowledge of various protocols such as TCP/IP, HTTP, HTTPS.
- Experience in monitoring and load testing using Appdynamics, Admin console and BPM and BSM tools
- Familiar with Devops functions using Puppet, Hudson and bamboo
- General installation, configuration of Tomcat application server in a standalone environment
- Supports application running on the tomcat application server for technicians loggings and Iphone authentication
- Support the websphere application server, upgrading MQ and supports OS patches for te websphere environment
- Experienced in administration of Apache HTTP Web server and deployment of static content
- Experience in developing web based applications using JDKs, JAVA/J2EE, Applets, Servlets, EJB’s, HTML, XML, JavaScript, and JDBC.
- Experienced in Databases like Oracle11g, 9.i/8.i, MS SQL Server 2000/7.x a
- Redesigned and upgraded companies Siteminder Infrastructure to new version (Siteminder 4.x to 6.x) and deployed into a highly redundant and sustainable solution.
- Provided 24 X 7 technical supports for applications running on Weblogic. Tomcat Websphere
- Expertise in performing health checks using HP diagnotics and HP performance manager
- Effective communication with client, cross-functional teams to achieve project priorities/timelines.
- Team player with excellent interpersonal skills and analytical abilities.
- Ready to learn more
TECHNICAL SKILLS:
Operating System: Windows/UNIX/Linux/Solaris
Web Server: Apache 1.1, 2.2
Application Servers: Web Logic 11g 12c, Tomcat, websphere
Software: Microsoft Office (Word, Excel, Power Point, Outlook, Access,)
Network Services: TCP/IP, SSH, Samba, SMTP, Telnet, FTP, LDAP, HTTP, HTTPS
Monitoring Tools: Putty, Secure CRT, Toad, TightVNC
PROFESSIONAL EXPERIENCE:
Confidential, St. Louis, MO
SNR Application/Production Support Analyst
Responsibilities:
- Performed Weblogic Server Administration tasks such as Installation, Configuration, Monitoring, Performance Tuning and Load balancing.
- Involved in Weblogic 10.3 upgrade to Weblogic 10.3.6 and 10.3.6 to 12c.
- Configured and administered JMS on Weblogic Server.
- Deployment and Troubleshooting of JAR, WAR and EAR applications in clustered environment with Weblogic.
- Configured and administered JDBC Connection Pools/Data Sources/Multi Pools on Weblogic Server 8.1/9.2.
- Upgrade of Fussion middleware suite(OBIEE) from 10g to 11g and migration from windows to the Unix platform
- Support of the SOA servers
- Supports the Development, performance, integration, staging and production environments.
- Worked with development and testing teams to support build and release cycles.
- Populated Users, Groups and roles in LDAP Directory server security repository.
- Configured Secure Sockets Layers (SSL) for data encryption, client authentication and Two Way SSL for applications using open ssla and Key tool.
- Lead several migration projects for LPS Apps Services including but not limited to HS apps, AD migration, networking, MUAM, etc.
- SME for all Home Services Business Critical Applications including but not limited to Inventory system for supply chain, Payroll, Field Services Portal (Including Web, Handheld devices, Radar, Incident Management, Problem Management), Report Home Services (Cognos and Informatica), CabinetNG, MedGate, etc.
- Lead admin for mergers and several projects like Home Services merger and DIRECTV merger.
- Implemented, deployed and supported various business critical apps like Sales CRM, FS Scheduler (Click), Exception Manager, ISSLog, OBIEE, Enterprise Credit Scoring (ECS), Approva, Home Services apps, etc.
- Implement TLS 1.2 because of the poodle vulnerability
- Setup Weblogic domain with a single server instance for developers.
- Familiar with Devops functions using Puppet and Hudson
- Upgrade tomcat from tomcat 6 to 7 on a standalone environment
- Performance Tuning using Appdynamics
- Apps supported are the CRM,EPS payment system, FS-Scheduler, Business intelligence, iPhone authentication and many more
- Perform situation analysis and recommendations for problem resolution. Prioritize problem and enhancement request queue to satisfy end user requirements within service level agreements.
- Installation and configuration of the apache web server to connect to the weblogic application server
- Installation of ISS webserver and deployment of application on IIS server
- Configuration and performance tuning of the IIS webserver
- SSL renewal for the IIS webserver
- Provide production group support for OS patches
- Worked with Customized WLST, Ant and Perl Scripts to automate system-admin jobs.
- Troubleshoot and resolved break-fix issues impacting applications
- Involved in creation and configuration of domains, JVM instances in production, QA and UAT environments
- Configured clusters to provide failover, load balancing and deployed applications on clusters
- Created scripts for deployment, automation, etc. for Layered Products business critical apps
- Attend to tickets to meet the SLA between business and IT
- Familiar with the change request process of the company
- Experienced in using Verbose GC for garbage collection and tuning Heap size to reduce memory leakage.
- Worked with developers to analyze thread dumps, core dumps, server hang and high CPU utilization conditions.
- Provided active support for Load/Stress Testing, Troubleshooting and Performance tuning in the non-production environment
- 24/7 On-call support for Production, Non-Production and Testing environments.
- Support the websphere application server, upgrading MQ and supports OS patches for te websphere environment
Confidential, Atlanta, GA
Weblogic Administrator
Responsibilities:
- Performed WebLogic Server Administration tasks such as Installation, Configuration, Monitoring, Performance Tuning and Load balancing.
- Deployments of codes for Enterprise releases.
- Modelling ASAP Installation / Configuration
- Experience in integrating ASAP with other upstream and related interfaces with support experience/ downstream components Java.
- Good domain knowledge and understanding of business process flows in the areas of ASAP other telecom operations support systems (OSS) like provisioning, inventory etc.
- Experience in OSM version 7.2.4.1.
- Using Bamboo for Devops functionalities
- Knowledge of OSS domain such as Wireless, Cable, DSL, VoIP, Pots, IPTV.
- Configured and administered JMS on WebLogic Server 10.3
- Knowledge in implementation & working knowledge in OSM around Orchestration, Decomposition, Fulfillment Patterns, Workflows including static processes, Rules, tasks, Order Change Management, OSM Administrator Client, Design Studio Cartridge Modeling & Integration with upstream & downstream systems.
- Deployment and Troubleshooting of JAR, WAR and EAR applications.
- Experience in deployment of OSM/ASAP cartridges using OSM using Jenkins.
- Configured and administered JDBC Connection Pools/Data Sources/Multi Pools on WebLogic Server 10.3.
- Performed thread dump analysis.
Confidential
Oracle Database Administrator
Responsibilities:
- Building test strategies, backup & recovery models for Oracle. Refreshing test databases.
- Managing backup & Recovery for Oracle on Linux using RMAN
- Going through the day-to-day user requests and troubleshooting the database related problems.
- Linux shell scripting for monitoring oracle Database status, security & backups.
- Monitored Tablespace size, resizing Tablespace, relocating data files for better disk I/O.
- Created user, allocation of appropriate table space quotas with necessary privileges and roles for Oracle & SQL Server databases
- Created backup plan design and implementation using cold/hot backups, Flash copy, Volume copy and RMAN backup technology.
- Used OEM Grid Control Diagnostic and tuning packs to tune the application and SQL queries
- Upgrading Oracle Databases from 9i to 10g