COMPUTER OPERATIONS ANALYST Resume

Education

M.B.A. - Management,B.S. Industrial Engineering

OPERATING SYSTEMS

Sun Solaris, UNIX, Windows ( Vista / Professional / 2000 / NT )

Highlights of Qualifications

Utilized military standards and relational databases to significantly enhance U.S. Navy missile Quality Assurance, and U.S. Army Logistic weapon support.
Knowledge of process improvement and Oracle application problem resolution for a major Telecom wireless provider.
Experienced creating tables and views, functions, packages, and triggers, and writing PL/SQL procedures and application code.
Self-starting team player.
Highly analytical accurate attention to detail.

ORACLE 8I DATABASE ADMINISTRATION

Diagnosed and tuned SQL application, memory structures, file I/O, and resource conflicts.
Familiar with identifying and resolving I/O, storage, and database configuration problems as related to memory and disk resource allocation to optimize sort operations.
Solid knowledge of Oracle 8i\'s structures and backup and recovery processes to successfully troubleshoot database failures and problems.
Proficient in network trends and problems, defining the Net 8i architectural layers, so as to configure a client and server to successfully connect.
Created operational databases with tablespaces, segments, extents, and blocks-Managed their users, privileges, and resources effectively using Oracle Enterprise Manager ( OEM ).

UNIX PROGRAMMING

Performed tape backup and recovery as a UNIX systems operator.

Developed 3 user-interface menus using Sun Solaris UNIX Shell Programming to 1) make file and directory changes, 2) send and receive mail, and 3) change passwords, display date and time, and display current users. Error messages and prompts were included.
For five years, utilized Purdue University\'s UNIX Cray Super-Computer to solve complex state-of-the-art Industrial Engineering programming problems.

SQL and PL / SQL Programming

Built a set of database tables for a video application.
Inserted, updated, and deleted records in a video store database, and generated reports.
Proficient in creating and implementing SQL database structures and storing, retrieving, and manipulating data in a relational database RDBMS and ORDBMS.

Relevant Experience

INDUSTRIAL ENGINEER, Confidential,Fort Hood, TX, 2009

MIDDLE SCHOOL TEACHER Confidential, Dallas, TX 2002 - 2008

COMPUTER OPERATIONS ANALYST Confidential,Richardson, TX, 2001- 2002

Prepared, operated and monitored, regional payment processing jobs on UNIX platform.
Generated "error reports", "killed jobs" reports using Oracle 8.0.6 coding.
Exceeded all production schedules, managed technical investigations.
Diagnosed and resolved system difficulties and directed process improvements.
Resolved rollback segment problems such as insufficient space, consistency, and ORA - errors.
Implemented Oracle architectural options for enhancing system performance.
Successfully troubleshooted Oracle instances using ALERT and TRACE files.

ASSOCIATE ANALYST Confidential,Richardson, TX, 2000 - 2001

Installed and maintained office software applications, and scanners, printers, and multifunction devices for a startup Internet asset-based finance portal.
Upgraded, installed, and maintained software and operating systems.
Configured and maintained database files and spreadsheets.
Scanned and prepared documents for web page.

CUSTOMER SERVICE SPECIALIST Confidential,Addison, TX, 1999 - 2000

CUSTOMER CARE ADVOCATE Confidential, Garland, TX 1999

Demonstrated solid problem resolution and service upgrading expertise. Sales of telephone equipment and service management features.