Oracle Consultant Resume

Objective

To obtain a customer relations position that can utilize my vast experience in customer service and technological support.

Experience

August 2012-November 2012
Confidential, Salt Lake City, UT
Customer Service Representative

Assist insurance agents with setting up clients for ECG's, physical exams, mature assessments
Calling clinics to arrange schedules for clients for ECG's, physical exams, and mature assessments
Organizing blood draw and urine specimen kits for exams for clinics

October 2011-September 2012
Confidential, Ogden, UT
Assistant Manager

Assist customers with purchases including work orders, returns, exchanges
Coordinated weekly sales associate, manager, and assistant manager schedules to keep the store under budget and properly staffed
Responsible for daily bank deposit and balance all discrepancies
Responsible for stock and inventory control
Assisted with the management of a team of 10 associates
Attended bi-weekly telephone calls strategizing sales goals and company wide changes

November 2007-July 2008
Confidential, Draper, UT
Customer Support Representative

Provided online support for any technical issues that users experienced with their accounts
Investigate billing discrepancies

January 2006-October 2007
Confidential, Strategic Information Solutions, Data Road
Various States, USA
Oracle Consultant

Supported users for ERP System, Open4
Restructured Accounts Payable structuring to utilize expenses and credits balanced within $1000.00 on weekly basis
Created training manuals for Payroll, Human Resources, Oracle Advanced Benefits, Oracle Time and Labor, and Oracle iRecruitment
On three member team to generate BR100 files for Payroll, Human Resources, Oracle Advanced Benefits and Oracle Time and Labor
Documented all requirements via email, PowerPoint, and paper copies for distribution to personnel in charge of verification of information

November 2002-December 2005
Confidential, Denver, CO
Business Analyst

Train Human Resource representatives, managers and supervisors on the implementation of Oracle 11i version 11.5.8 module within the United States, Canada, Philippines, Spain and Mexico
Maintain daily contact with global sites via e-mail, instant messaging, and telephone to resolve any issues with Human Resources, Manger or Employee Oracle self-service
Test all upcoming Oracle patches and family packs for compatibility within the TeleTech database
Test all patches with Kronos and Oracle interfaces
Instrumental in Family Pack K testing for Manager Self Service, Employee Self Service, Human Resource Template forms and core forms
Report all Oracle problems to proper associates, including USI Support INC and Oracle support, using e-mail instant messaging and telephone, documenting all steps taken before error occurred and possible solutions
Support coworkers with OAB and Open Enrollment for 10,000 employees
Assist in the implementation of Open Enrollment for Year 2006
Run Discoverer audits to find Oracle errors and missing required information
Use Discoverer to run audits to clean up all errors to maintain a minimum of inaccuracies
Use Discoverer to help Human Resources and Payroll team members get complete reports for all data needed to maintain their jobs
Investigate employee complaints about their information in Oracle to determine how the inaccurate information was input into the Oracle database
Help compose and maintain all Human Resource, Manager and Supervisor training manuals
Work as a liaison between Human Resource managers and Corporate office to set policies that are effective for all parties involved
Oversee all information coming in for 20,000 employees
Enter corporate new employee information including: address, job title, salary, supervisor, social security information, federal and state taxes, department and client information
Enter corporate employee termination information, salary, supervisor, status and address changes

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