PROFESSIONAL SUMMARY:

• Having 5 years of total IT experience, 3 years of experience in Salesforce.com in Admin/development, application security, integration, deployment, data migration, and configuration. Involved in all phases of Software Development Life Cycle (SDLC). 2 Years of Experience in P/SQL programing.
• Good working experience in various capacities such as Salesforce Developer, Salesforce Administrator and involved in various phases of the entire project.
• Salesforce.com administrative tasks like creating profiles, roles, users, email services, Approvals, Workflows, Reports, Dashboards, Developed Formula fields, Work Flow Rules, Validation rules.
• Extensive business knowledge and customization experience on various salesforce.com standard objects like Accounts, Contacts, Campaigns, Leads, Opportunities, Products and Price Books, Cases, Forecasting, Reports, and Dashboards.
• Experience in Administration, Development, and Maintenance of Salesforce Org and Custom User Interface using Force.com, Visual Force, JavaScript, AJAX, and APEX to fulfill the functional needs.
• Data tools - Apex Data Loader, Excel Connector, Import Wizard, SFDC Data Export, Mass Delete etc.
• Developed Several Apex Triggers, Apex Classes during the project lifecycle.
• Experience in working on force.com developer toolkit including Visualforce Pages, Apex Classes, Apex Controllers, and Apex Triggers to develop custom business logic.
• Implemented best practices for Apex triggers, Apex classes to avoid governor limits.
• Installed Salesforce Apps, configured and maintained user security permissions in compliance with organizational Needs.
• Used Force.com developer toolkit including Apex Classes, Apex Triggers and Visual force pages to develop custom business logic.
• Experience with User Acceptance Testing (UAT) and Accessibility Testing.
• Experience with configuring, installing, and monitoring Salesforce.com apps from AppExchange
• Communities for Partners and Customers using Napili Template and Visualforce Pages
• Enabling the cases for Communities’ users, created Dashboards to display in community management
• Extensive Experience of Agile Methodology and Scrum Methodology of software engineering processes.
• Created Custom Objects, Custom Fields, Pick List, Data Management, Forecasting, Page layouts, Workflow Alerts & Actions, Validation Rules, Approval Processes, Custom Tabs, Custom Reports, Report folders, Report extractions to various formats, Design of Visual Force Pages, Record Types, Dashboards.
• Apex Language and Leveraging Force.com Platform - world’s first commercial Software as a Service (SAAS) application in Cloud computing environment.
• Knowledge on Salesforce Inbox with sales context from salesforce crm alongside relevant emails making it easier to find the perfect response.
• Created Profiles, Roles, Page Layouts, Org-Wide default, Sharing Rules, Work Flows, Approval Workflow, Reports/Graphs, and Dashboards.
• Implemented Custom objects, Triggers, Workflows/workflow rules, approvals, S-Controls, Visual Force Pages, and Apex classes.
• Used meta-data migration tools like Eclipse IDE and Salesforce Apex Data Loader.
• Developed salesforce Lightning Apps, Components, Controllers, and Events.
• Customized existing Visualforce to align with salesforce new Lightning UI experience.
• Extensive experience in using SQL, PL/SQL, ORACLE Database, and many other tools, such as SQL*PLUS, SQL Developer and TOAD, TFS, HP QLM
• Proficient in Complex SQLs, PL/SQL Functions and Procedures, Packages and creation of Oracle Objects - Tables, Materialized views, Triggers, Synonyms, User Defined Data Types.

TECHNICAL SKILLS:

Salesforce Technologies: Salesforce CRM, Lightning Components, Standard/Custom Objects, Roles and ProfilesObjects, Roles, and Profiles, Workflows, Assignments, Validation Rules and Approvals, Triggers, Record Types, Visual Force, SOQL, SOSL, Web Services, Data Loader.

Web Technologies: HTML5, JavaScript, jQuery

Languages: PL/SQL, JAVA, UNIX shell script, Python

IDE: Force.com IDE, Eclipse, Visual Studio

Database:: Oracle

Operating Systems: Windows XP/Vista/7/8/10, UNIX, Mac OS X

PROFESSIONAL EXPERIENCE:

Confidential, Washington, DC

Salesforce Admin/Developer

Responsibilities:

• Worked with the Business Operations team to refine and scope technical requirements derived from business objectives and customizing the application to meet the business requirement.
• Create and customize Salesforce objects, custom tabs, page layouts, record types, custom fields, picklists & dependent pick lists, formula fields, reports, dashboards, and validation rules to better perform business functions.
• Follow good development practices by rigorously testing the changes within the Salesforce sandbox before deploying to production.
• Created Workflows rules to perform time triggered tasks, email alerts, and field updates and used Process Builder to create records, update related records, post to chatter and Submit for Approval.
• Configure profiles, permission sets, role hierarchies, sharing rules, object and field level security, record level permissions to provide shared access among users to protect sensitive information.
• Prepare data mapping document to map source and target system fields and perform bulk updates on records using Data Loader, Workbench or Data Import Wizards.
• Assist in the implementation of security practices by monitoring login and user activity, de-activating unused users, field tracking, and set up audit trail to identify the changes made by users.
• Simplify and reduce technical debt by identifying and deleting unused fields, workflows, validation rules, reports, dashboards, objects, and more.
• Maintain data quality by identifying and deleting or merging duplicate records, cleansing, and updating inaccurate data.
• Worked on transitioning from Salesforce Classic to Lightning and experienced using Salesforce Lightning UI.
• Created many custom objects and custom fields in Lightning Experience.
• Analyzed Visualforce pages and made changes to work efficiently in both classic and lightning mode.
• Created an Apex batch job to identify potential duplicate leads on weekly process and send them to sales operations team and data stewardship via email.

Environment: Saleforce.com platform, Workflow & Approvals, Process Builder, Reports & Dashboards, Custom Objects, Custom Tabs, Email Services, Visualforce (Pages, Component & Controllers), SOSL, SOQL, HTML, API, Data Loader, Data Migration, Security Controls, Sharing Rules, Data Export & Import Wizards, Sandbox, Workbench.

Confidential, Memphis, TN

Salesforce Admin and Oracle Consultant

Responsibilities:

• Worked on Agile Methodology .
• Involved in gathering business and technical requirements and build the application right from the scratch and deployed it to production.
• Worked on SFDC standard Objects like Accounts, Contacts, Cases, Leads , and Campaigns etc.
• Created several custom Objects, Custom tabs, validation rules, Auto-Response rules and approval processes
• Developed various Custom Objects, Tabs, Entity-Relationship data model, validation rules, Components, and Visualforce Pages.
• Data cleanliness & accuracy by adding custom validation rules, custom formulas, reports and dashboards.
• Worked on tools like Workbench, Data loader & Jitterbit for mass updates, import and export of data.
• Used Data Loader to bulk load data into Salesforce.com from other databases and CSV files.
• Worked with Organization-Wide Defaults, Role Hierarchies, Sharing Rules, and Manual Sharing to implement Record-based sharing .
• Service Cloud including: Service Console, Customer Portal Communities, Case Feed, and Knowledge Base & Entitlements.
• Designed and developed Triggers, apex classes and Test classes for the integration module specific to business requirement.
• Developed salesforce community using visual force pages and apex classes.
• Deployed Apex using Force.com IDE, Force.com Migration Tool, and Web Services API.
• Developed applications visually using custom-built Lightning components .
• Leveraging the rich features and flexibility of Salesforce Files from standard Salesforce objects and custom objects using the lightning framework .
• Extensive experience in using SQL, PL/SQL, ORACLE Database, and many other tools, such as SQL*PLUS, SQL Developer and TOAD, TFS, HP QLM
• Proficient in Complex SQLs, PL/SQL Functions and Procedures, Packages and creation of Oracle Objects - Tables, Materialized views, Triggers, Synonyms, User Defined Data Types.

Environment: Salesforce.com Platform, Standard and Custom objects, Validation Rules, Workflow and Approvals, Record types, Reports, Apex Language, Visualforce (Pages, Component & Controllers), Data Loader, HTML, JavaScript, Custom Tabs, Access and Security Controls, Eclipse, Force.com IDE.

Confidential

Oracle developer

Responsibilities:

• Writing Procedures, Functions, Packages and Triggers
• Continuous debugging and overall support Used %TYPE and %ROWTYPE for anchoring the variables to the database data types.
• Used package like DBMS JOB to determine if there are any jobs that are to be performed, or any changes are made to the program or procedure.
• Use Agile methodology for application development
• Support in requirements gathering from the end users
• Update design documents according to the changes made to the application
• Designed/developed/Modified tables, views, stored procedures, packages and functions.
• Coded PL-SQL packages and procedures to perform data loading, error handling and logging.
• Tuned database SQL statements and procedures by monitoring run times and system statistics. Inserted hints and rewrote code as required.
• Backup strategies, scheduling the backups. Backing up and restoring the databases whenever necessary.
• Actively involved in coding SQL statements in PL/SQL.
• Implementing the system at client side and imparting training to the end users at the Regional office in Chennai
• Causal analysis and fixing of the defects/bugs uncovered during the development.
• Attaining daily client meeting and providing reports to the project manager on the development quality.
• Optimized the Oracle PL/SQL queries by Performance Tuning.

Environment: Oracle 9i/10g/11g, PL/SQL, SQL, TOAD, SQL*Loader