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Technical Support Specialist Ii Resume

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Fairfax, VA

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SUMMARY

IT professional with 4 years of general knowledge looking for an opportunity to become specialized. Well versed with client - facing IT positions. Possess exceptional communication and interpersonal skills due to the nature of previous positions.

TECHNICAL SKILLS

  • CompTIA Security+ certification underway
  • Mac Training complete
  • HDI Support Center Analyst certification complete
  • Familiar with ITIL v3 foundations, best practices, and basics of cybersecurity
  • Fluent in Spanish, Urdu, and Hindi. Basic knowledge of Farsi and Arabic.
  • Production experience ranges from production assistant to producer. Capable of shooting and editing photo and video.
  • Software Experience: Sharepoint and Google Drive for collaboration, Microsoft Office Products, Microsoft Office 365 Adobe Premiere Pro, Adobe Lightroom, Adobe Photoshop, Adobe Indesign, credential management software, Appworx Production, Appworx Test, Oracle Banner Applications

PROFESSIONAL EXPERIENCE

Confidential, Fairfax, VA

Technical Support Specialist II

Responsibilities:

  • Diagnosed, performed troubleshooting, and resolved grant-writing software, application, and web based issues
  • Worked with Confidential State Offices/Commissions to resolve technical problems, SQL, and Oracle errors for grant submission
  • Reviewed grantee/sub-grantee applications to meet Confidential criteria and legal criteria for submission
  • Guaranteed quick resolution/follow up of user concerns, escalating major issues to and working with senior staff, developers, management as needed
  • Guaranteed performance complying with SLAs while identifying bugs and opportunities for improvement

Confidential, Ashburn, VA

Technical Support Specialist

Responsibilities:

  • Worked with seniors, management, other departments to manage outages, maintain SLAs, and identify trends forpre- emptive action
  • Worked with Production Control to create, run and modify Appworx jobs (i.e. updating payroll, updating student billing)
  • Diagnosed, performed troubleshooting, and resolved a range of software, hardware, and network issues
  • Guaranteed quick resolution/follow up of user concerns, utilizing proper escalation paths for major issues
  • Created guidelines for and maintained documentation for Confidential KnolwedgeBase
  • Worked with, troubleshot, and tested Enterprise Applications, Oracle, Cisco, Java, and Identity Management environments

Confidential, Centreville, VA

Owner and Lead Photographer

Responsibilities:

  • Administrative duties; scheduling, book-keeping, ordering supplies.
  • Create/maintain website and corresponding social media accounts
  • Create/maintain social media accounts with regular content for marketing purposes as well as creating ad content
  • Create/maintain bank accounts, business licensing, copyrights, acquiring insurance, etc. for business continuity
  • Pursuing constant improvement techniques for editing, shooting, lighting and composition
  • Conducting photoshoots for individual clients, couples, families, babies/children, models, products, etc.

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