SUMMARY

• 14 years of Professional experience as Consultant for Oracle Applications and 1 year as Sales consultant in Marketing Arena.
• Good knowledge of Oracle Applications E - Business Suite in Order Management, Advanced Pricing, Inventory, Shipping, Bill of Material (BOM), Work in Progress (WIP), Depot Repair, Field Service, Service Contracts and Install Base.
• Worked on Implementation, Rollouts, Upgrades, Enhancements and Support Projects.
• Worked on Global order Promising (GOP), Available to promise (ATP) rules setup, Make to stock (MTS), Assemble to Order (ATO), Pick to Order (PTO), Drop ship order, Internal orders (IR-ISO), Invoice only orders, Ship only orders, Return orders processing, Scheduling, sales agreements.
• Implemented Selling Services from Order Management
• Configured and administrated Shipping execution configuration: system profile, flex fields, inventory, profile options, roles and users, shipping parameters, Freight Setup, Pick release grouping rules, release rules and release sequence, shipping executions
• Configured and administrated Advanced Pricing, price list, pricing attributes, price breaks, qualifier groups, modifier discounts and surcharges, formula price list
• Have Knowledge in Purchase Requisition, purchase order, Approval supplier list (ASL), return to vendor (RTV)
• Created Business requirement documents, business process flow documents and functional documents
• Experience in Business Understanding, Solution Approach, As-Is, Gap Analysis, To-Be Process.
• Good knowledge in developing and writing Test Plans, Test Cases and Test Scripts using manual testing tool HP Quality Center to perform User Acceptance Testing (UAT)
• Experience in working with Cross functional Business Groups and Technical Architects.
• Worked on Legacy Data Migration for Install Base, Service Contracts and Depot Repair.
• Proven functional skills with sound understanding of Requirements gathering, Analysis, Solution Design, Development and production support in Oracle Applications 11i/R12.
• Worked for Building Revenue Management Tool for Confidential which integrates with Oracle E-Business Suite OM, AR and GL Modules.
• Worked on Real Time Integration (Process Integration Pack) between Siebel CRM, In-house developed Service Applications and Oracle CRM suite
• Worked on Approval Management Engine (AME)
• Worked in environments having Demand Planning Systems (Demantra), Advanced Supply Chain Planning
• Extensively worked in developing BR100, CV40, Functional Design Documents and Testing Documents.

TECHNICAL SKILLS

• Oracle E-Business Suite R12/11 (Order Management, Pricing, Shipping, Inventory,
• Purchasing, BOM, WIP, Install Base, Depot Repair, Service Contracts,
• Field Service, CRM foundation)
• Oracle
• SQL
• Linux

PROFESSIONAL EXPERIENCE

Confidential

Oracle Applications SCM / CRM Lead Consultant

Environment: Oracle Applications R 12.2.4

Responsibilities:

• Requirement Gathering, Solutioning and Estimation on the new Projects / Enhancements in SCM and CRM
• Build Test cases and does test execution, Support UAT on deliverables and Bug Fixes
• Manage and plan the Minor enhancements deliverables to business based on the priorities
• Build Integrations with Order Scheduling Application (Descartes) - Un-schedule Backordered Lines and Reschedule once the inventory is available. Calculate Release to Configuration Centers date based on the Customer Acceptance Date
• Implemented Dynamic Order Fulfillment (Sourcing Parts) - Concept of parts down chaining where the Original version of service part number is linked up the chain with newer replacements as “Supersession” types. Based on the availability of items in the chain, the order lines are sourced with the oldest version of the item available in the chain. This reduces the risk of older version of the items at stock getting obsolete.
• Start-up Supply BOMS Demand Integration Enhancements to Demand Planning System
• Configured Internal Requisition - Internal Sales order Cycle (IR-ISO) between source and expense org on expense requisitions
• Assisted and worked with Business in Reconciling Parts Rollforward with On-hand Quantity
• Provided Solutions on bugs and enhancements in the Integration between Order Management and Export Compliance Systems (Trade Flow)

Confidential

Oracle Applications SCM Consultant

Environment: Oracle Applications R 12.1.3

Responsibilities:

• Implement “Scholastic Entertainment Inc.” business in Oracle Applications
• Implement Scholastic “Book Fair Orders” in Oracle OTC
• Conduct Requirement Gathering sessions and get Business Sign-off on the requirement Docs and the Business Process Flows
• Prepare the Module Design Solution documents and get the approval from business
• Configure Sales Agreements and Order Types for new Businesses.
• Plan and Organize CRP1 / CRP2 and drive the UAT sessions for business Signoffs
• Postproduction support for warranty period
• Streamline “Sample Order” fulfillment process to reduce fulfillment time
• Re-design the Trade and International Order Cancellation process for Shipment Back Ordering and improve efficiencies of business processes
• Analysis and Resolution of Oracle Advanced Pricing Issues
• Troubleshooting and fixing the issues in Order management application -Tax code, Customer credit check, Backordering, Return Material Authorization Issues
• Provide guidance and support to the users in their efforts to become proficient in the use of the applications

Confidential, Mountain View, CA

Oracle Applications CRM Consultant

Environment: Oracle Applications R 12.1.4

Responsibilities:

:

• Enabled the Symantec CRM business to use Bluecoat R12 environment.
• Conducted Requirement gathering sessions and provided solutions on software licenses and subscription contracts
• Provided renewal quoting solution through an automated tool that generates renewal Contract quotes for both Symantec and Bluecoat product Lines on a single Platform
• Configured Renewal Pricing to produce quotes based on Previous term sold Price with markup percentages based on the Product Lines
• Customizations to enable the visibility of Previous annualized price on renewal quotes to help the contracts renewal teams in renewal negotiations
• Enabled Business to charge additional short-term fee on quotes requested for short term entitlements by Channel Partners/Distributors.
• Designed Licenses Split Tool that does the split of Banded Software Licenses
• Introduced Reinstatement Fee on renewal quotes for lapsed entitlements
• Install Base and Service Contracts Conversions from Legacy system to Bluecoat R12 environment
• Drive the CRP and UAT sessions for business approval

Confidential, Sunnyvale, CA

Oracle Applications SCM / CRM Consultant

Environment: Oracle Applications R 12.2.4

Responsibilities:

• Business process study and implementation of Order Management, Advanced Pricing, Shipping, RMA processes, Install Base and Service Contracts.
• Implemented Confidential ’s Sell to Service Business Process in Order Management.
• Prepare Requirement Gathering Documents, BR100, MD50, Test Plans and TE20 documents.
• Performed configuration of vanilla instance and executed Pilot runs (CRP1/ CRP2) & UAT sessions with business users.
• Prepare User Training Manuals and Conduct User Training sessions.
• Built Real time integration between Confidential ’s in-house Service application (Forticare) and Oracle applications CRM suite.
• Designed ETL processes for customer, products, warranties and contracts registration processes and developed integrated system.
• Provided solution on Service Entitlement Transfer on Return and Replacement and Advance Replacement service scenarios in Depot Repair Application
• Member of Design review team on various deliverables to ensure that the deliverables does not impact the expected business functionality across Modules.
• Post-Implementation Support for System Stability

Confidential, San Carlos, CA

Oracle Applications CRM Consultant

Environment: Oracle Applications 12.1.3

Responsibilities:

• Implementation Consultant for CRM Suite
• Business process study and implementation of Install Base, Depot Repair, Field Service and Service Contracts.
• Prepare Requirement Gathering Documents, BR100, MD50, Test Plans and TE20 documents
• Vanilla System Configuration, Conference Room Pilot (CRP) demonstrations, User Acceptance Test (UAT) sessions
• Prepare User Training Manuals and Conduct User Training sessions
• Build Real Time Integration between Siebel CRM and Oracle Applications CRM
• Configured Work in Progress (WIP) for Repair Activities in Service Organization
• Build Data Value Mappings for setup data between Siebel and Oracle CRM to establish the commonality between the two systems with the objective of building a unique seamless integrated system.
• Migration of legacy data to both Siebel and Oracle CRM for enabling the end users to continue service support on existing contracts and service warranties.
• Enable Business events on Oracle EBS suite and utilization of Application Integration Architecture abilities (AIA) of Oracle business suite for real time data transfer on creation of Service Contracts, Warranties and Extended Warranties.

Confidential, San Jose, CA

Oracle Applications Order to Cash Consultant

Environment: Oracle Applications R11

Responsibilities:

• Implement the core business logic for calculating the total revenues that must be posted to GL depending on the holds that have been applied against the sales orders
• Confidential ’s inbound interfaces and EDI outbound Extracts
• Responsible for Reports Track deliverables and Core Holds Modules on a whole to the customer.
• Customizations in service business process for providing access to E-gain application and show the History of activity details performed by the field technician in the KM PORTAL.
• Developed MD050, Test Plans, TE20 based on the business requirements gathering from end users to the client