Summary:

• Have around 6+ years of experience in the Siebel Configuration, Scripting, Workflow Design, Development/Support and testing which includes around 1 year in various Client Location at UK and USA
• Presently working in CSP-Siebel Practice as Senior Consultant-CRM.
• Having work experience on SIEBEL 7.7/7.8/8.0/8.1, BI Publisher and Actuate eDesigner Professional v8 in ePharma, eCustomer, eMedical, Loyalty, eLoyalty, Marketing Applications. Also, she has done the Oracle certification on SQL (9i) and Siebel Certification v7.5 from Cognizant Academy.
• She is having strong background in SQL\\PLSQL.
• Worked in diverse domains like Order Management, Marketing, Campaign Management, Loyalty and Pharmaceuticals. She has also widely participated in activities like Solution Development, application design, development and application tuning.
• Having expert knowledge in Siebel Configuration (Applet, BusComp, VBC, Screen, View, Link, Join, Picklist, MVG and MVL), Workflows, Business Service, and Siebel Server Management, BIP Reports, Siebel Data Model and eScripting.
• She has developed Loyalty Solution using Siebel 8.1 for Retail and Airline client which was appreciated by Cognizant higher management.
• Moreover she had engaged with different Pharma client to implement/support the pharma client’s application. She had strong knowledge in Pharma domain, about their end-to-end business.
• Strong background of Order Management process. She has implemented an eCustomer solution for Pfizer using Workflow and Business service. And the application was integrating with a real-time process where order submitted by customers will be auto approved by different downstream system.
• Completed B.Tech in Information Technology.

Technical Skills:

Siebel 7.7/ 7.8 / Siebel 8.0.0.7 /8.1

Reporting Tools:

BI Publisher , Actuate e-Designer Professional v8

Database:

Oracle 9i, Oracle 10g (SQL, PL/SQL)

Functional Domain:

CRM, LIFE SCIENCE SALES, ORDER MANAGEMENT & MARKETING & LOYALTY

Certifications:

• CCP in Siebel 7.5
• CCP in Oracle 8i - SQL & PL/SQL
• CCP in L0 – Life Sciences

Professional Experience:

Confidential,Princeton, NJ JULY 2011 TO TILL DATE

APPLICATION Lead

Platform & s/w used:

Project : Selas & Selas Sam Engagement
Tools: - Siebel 8.1.1.2 - Epharma Application
Database: - Oracle 10g.
Team Size: 4

PROJECT DESCRIPTION: The project consists of implementation number of CRs for existing SELAS Application and there is a new implementation of SELAS SAM functionality. This includes OBI and Siebel applications. There will be a series of Release i.e. 6, 7, 8 will be delivered one by one after Release 6 and release of SELAS SAM application. This implementation will be deployed for all 27 affiliates.

Responsibility:

• Involve in Application CR development
• Validating Requirement and guide team to do the detail POC on each Requirement
• Preparing Technical Design Document
• Working closely with Oracle Team for Oracle Review of the project Repository.
• Solely responsible for two Critical CR; one is Data Purge Functionality and Restructuring the Product Priorities.
• Validating SIT and UAT defects and working with client for resolution.
• Involve in Deployment activities.
• Worked on complicated CR like Data Purge when she has implemented a Stored Procedure to Delete bulk Target Record with having performance issues.
• Implemented Workflow and Business service to implement Rep Activities functionality.

Confidential,CALIFORNIA, USA MARCH 2011 TO JULY 2011

ONSITE APPLICATION SUPPORT LEAD

Platform & s/w used:

Project Lifescan Crm Base Business Support
Tools: - Siebel 7.8.2 - EMEDICAL Application
Database: - Oracle 10G.
Team Size: 4

PROJECT DESCRIPTION: To provide application support services for Life Scan suite of applications under the North Star and South Star Platform. The transition activities would be knowledge transfer phase followed by Shadow Support followed with Primary support phase. Providing Siebel Server Administration Services for underlying Applications Among those application North Star, My Wire, My Link, SFX, COMPASS, MOT, MIDAS and South Star is a Siebel eMedical Application used by Life Scan users and.

Responsibility:

• Involve in Knowledge Transition Phase with other Vendor like TCS and HCL.
• Key Responsible for all the applications in North Star Platform
• Assign tickets to Team in GI Track System
• Involve in working with Client to get the requirement for Extract and Reports.
• Involve in My Wire application related co-ordination with other Vendor like Skura.
• Reviewing the ticket resolutions before delivering to End User.
• Generating SLA report during primary Support phase

Confidential,USA AUGUST 2010 TO FEB 2011

Support Operations Lead (Touch Stone and Touch Stone Interaction Application)

Platform & s/w used:

Project Astra Zeneca Us Field Sales
Tools: - Siebel 7.8.2 - Epharma Application, Proscape 2.0, Mercury Quality Center
Database: - Oracle 10g.
Team Size 3

PROJECT DESCRIPTION: To provide application enhancement services for AZ US suite of applications under the AZ Momentum PhaseII Field Sales contract. Development and Enhancement Services for integration touch points around 15 Applications. Among those application Touch Stone is a Siebel ePharma Application used by AZ Sales Force and another application is Touch Stone Interactive which is a Proscape application integrated with TS used by AZ sales force during field visit to present the AZ product description using a Content. TSI is basically used for close-loop-marketing.

Responsibility:

• Review Operations Adhoc Request (AR) logged by Client in Mercury Quality Center.
• Is responsible for assigning AR among Team Members and providing expertise on AR activities
• Reviewing different test case scenarios and integrate test results
• Coordinating among team members to effectively perform end to end activities required for AR both Touch Stone (TS) and Touch Stone Interactive (TSI) Application.
• Involve in Product Launch Activities for TS and TSI.
• Reviewing the steps performed for launching new presentation using TSI.
• During CR development, worked on critical requirement of Account Call and sample magagement using Business service and workflow.

Confidential,New York NOV 2007—JULY 2010

SENIOR DEVELOPER AND ENHANCEMENT LEAD

Platform & S/W Used

Project Pfizer Animal Health – Edge Program
Tools: - Siebel 8.0.0.8 - ePharma Application, Marketing and eCustomer Application
Database: - Oracle 10g.
Reporting Tool: - Actuate, BI Publisher
TEAM SIZE 10

PROJECT DESCRIPTION: world’s largest pharmaceutical major is also into Animal Healthcare. Pfizer Animal Health discovers, develops, manufactures and sells products for the prevention and treatment of diseases in Cattle, livestock, and companion animals. PAH US is looking for an effective CRM solution that will standardize sales-force Activities across US for increased operational efficiency and productivity. Pfizer will be using Siebel SFA, Siebel Marketing and Siebel eCustomer in a single platform serving this functionality across the region. The scope of these engagements is to replace their SFA system “AIM” with Siebel SFA Application. PAH’s expectations are that each business unit for US operations will have access to its own customer data, organizational hierarchy’s, sales & performance data. The scope of the current engagement is development and implementation of fully integrated CRM solution for USA. The fully integrated solution includes Siebel SFA, Siebel Marketing and Siebel eCustomer. The major subtasks include Requirements gathering, design, development, testing and deployment of applicable Siebel application functionalities. The scope also includes migration of data from existing legacy systems to the new CRM solution and also building specific interfaces for data exchange requirements. The data expected to be migrated over to the new platform upon the deployment of SFA and Marketing modules. The solution was for 800 Users in United States. Out of these 800 Users there are 150 web client Users. The goal of this project is to bring users on a unified platform for data sanctity and easier management of sales and ordering from a Pfizer Business perspective.

Responsibility:

• Involved in Implementation of the prototype of the ePharma, Marketing and eCustomer application.
• Solely involved in requirement Gathering, design and development of eCustomer Application.
• Development (config, Scripting, Workflow), Bug-fixing and deployment activities.
• Involved in preparing Application Servers for Prototyping, Development and Testing
• Involved in Requirement gathering and design phase for several enhancement release
• Implementation of BIP Reports
• Unit and System testing of the code.
• Providing production support.
• As an Enhancement Lead, involved in requirement gathering, design, Coordinating among team

Members to effectively design develop and perform end to end testing

• Client Interaction in any of the above phases.

Confidential,UK JAN 2006 – OCT 2007

DEVELOPER

Platform & s/w used

Project Ecms
Tools: Siebel 7.7 - Epharma Application, Marketing, Mercury Quality Center
Database: - Oracle 9i.
Others: SQL, E Script
Team Size 15

PROJECT DESCRIPTION: Confidential,world’s largest pharmaceutical major has a present mobile user base of 3000(which is likely to go up to 13000) and this engagement is typically aimed at providing optimal assessment for their ECMS Eucan, ECMS UK and Promote application performance, infrastructure requirement, finding out the sustainability principles and identifying failure points and recovery scenarios to enable the applications to be robust, scalable, recoverable with minimal impact to business. They also have a PDA user base of 200 synchronizing through Ianywhere Mbusiness Server and are facing performance bottlenecks for some major Business entities. This assessment is aimed at providing them fruitful insights into the problem and suggesting alternative solutions.
The project is centered around establishing and running a Program Management Office (PMO) for providing strategic direction, in turn assisted by a Center of Excellence (CoE) providing technical expertise on Siebel and its integration with other ECMS components such as Data warehouse and iAnywhere.

Responsibility:

• Developing and testing different proof of concepts in different Application functionality using link,
• Joins, MVL, MVG, Picklist, Pickmap, applet, BO, BC, Business Service etc
• Develop application (config, script) for Wave 3&4 countries in Europe.
• Develop fix bugs and build enhancements that must be included in a new release for Wave 1 & 2 countries.
• Involved in deployment activities.
• Involved in preparing Technical Documentation.
• System testing---Preparing and executing Test script.
• Client Interaction in any of the above phases.