Production Support and SFR (Statutory Fiscal and Regulatory) Manager Resume Hoboken, NJ - Hire IT People

SUMMARY

Accomplished professional with a history of success and experience in Oracle eBS implementations and as Production Support Manager and Business Analyst in financial services, telecommunications, government agencies, software, retail and banking.
Also has experience combining the new emerging technology, such as RPA (Robotic Process Automation) and Analytic, in the different Oracle ERP business flows and other applications.

PROFESSIONAL EXPERIENCE

Confidential, Hoboken, NJ

Production Support and SFR (Statutory Fiscal and Regulatory) Manager

Responsibilities:

Project Manager for nine (9) SFR projects implementation (MX, COL, ARG receivables eInvoicing, PE Statutory Localization, BR Tax Application, NA Tungsten enhancement, LATAM EDICOM payables eInvoicing, LATAM iExpense payments enhancements)
Elaborate and/or review Functional Documents with SFR and non - SFR business requirements.
Reduce of 30% of tickets volume due Analytic tool implementation during 2019 (Kibana-ElasticSearch)
50% cost saving for Brazil tax application off- shore cost by reinforcing training to users with a new vendor
Organize, review and coordinate 25 training courses for off-shore Accounting Hub teams (MX, CR, USA)
Mock-up and prototype a new solution with RPA for Oracle iExpense Module
Reduce of 40% of escalated/reopened tickets by having twice a week meeting with off- shore module leads team
Manage support for 18 countries (North America: 5 Latin America: 13) as escalation point and SEV1 ticket owner with RCA report to business when issues it’s resolved (30+/year)
SOX, GDPR and global PI and SPI tickets follow up (25+) and closing report to business

Confidential, Miami, FL

Production Support lead

Responsibilities:

Lead remote meetings using Webex, GoToMeeting, with 5 offshore support teams and 100+ users
Provided solution support with root cause analysis on tier 2 support for 35+ SEV1 issues
Prepared 10+ dashboards for weekly management board meeting.

Confidential

Senior Business Analyst Consultant

Responsibilities:

Tested 50 end-to-end UAT scenarios scripts before handing over the users for final testing and signoff
Elaborated UPK documentation for 5 business flows

Confidential

Senior Business Analyst Consultant

Responsibilities:

New businesses setup with Xero Accounting Cloud Computing technology and different add-ons
Business process management (BPM) and Business Blueprints and flowcharts design through interviews and workshops
Bookkeeping and accounting definition (COA: Chart of Accounts)

Confidential, Tampa, FL

Project Lead

Responsibilities:

Analyzed current business process and existing systems to elaborate recommendations and enhancements to improve efficiencies and proper use of the new technology
Lead Implementation of Oracle Financial-SCM Modules: GL, AR, AP, CE, EBTAX, AGIS, SLA, OM, INV, iSupplier, iProcurement.
Attended and made presentations to the weekly project board meetings.
Data Governance: Cleanse Integration and Migration for 3 countries (ETL).
Interfaced reengineering and testing for data migration from the legacy systems to the eBS application.
Collaborated during the analysis of the Oracle architecture: R12, Web Server, App Server, SOA, DB Server.
Reviewed with SOX and PCI office to be compliance with Sarbanes-Oxley (SOX) and PCI requirements for internal and external controls.

Confidential, San Jose, CA

Functional/Technical Lead

Responsibilities:

Provided 24x7 customer support in more than 20 countries distributed in North America, Latin America, Europe, Africa and Asia working with ITIL framework.
Led the support team based in Argentina to work with other teams based in India, Singapore, Ireland and California (follow the sun).
Led Month-end, Quarter-end and End-year closing activities.