OCCUPATIONAL STRENGTHS

• Proven ability to teach analytical information to a diverse population
• Proficiency in a variety of software applications including MS Access, MS Office 2007, and Visio
• Excellent professional communication skills, oral and written
• Successful in supervisory and leadership roles
• Attained exceptional results in difficult project situations
• Strong planning and organization skills to achieve job objectives
• Hold a Secret Security Clearance
  
  Professional Development

Introduction to the Incident Command System
ICS for Single Resources and Initial Action
National Incident Management Systems (NIMS), An Introduction
National Response Framework, An Introduction

Advanced Price Adjustments
Sales Order Management
All aspects of Warehouse Management

• Project Planning: Start-up & Planning
• FrameMaker 6.0
• Mapping ISO/QS – 9000 Documentation
• Results-Based Listening
• Ruth Clark’s Center for Performance Technology: How to Plan, Develop, & Evaluate Training
• Diversity in the Workplace
• Basic/Intermediate HTML- RoboHelp
• Snag-it; FullShot; Camtasia Familiarity
• Information Mapping: Developing Procedures, Policies, & Documentation

• Develop and redesign all training course material and curriculum for the Logistics Branch’s Oracle E-Business Suite warehousing and Discoverer Plus modules utilizing MS Word and Snag-it
• Assist in coordinating the training events of course and training reviews, scheduling, resource gathering, conduct of training surveys, and course follow up
• Provide training to the Logistics Branch on Oracle E-Business Suite warehousing and Discoverer Plus modules
• Responsible for providing technical leadership and direction as it relates to training
• Develop and manage a training database utilizing MS Access 2007
  
  
  Director of Training– Confidential,Vinings, Georgia (2009-2009)
• Designed, developed and implemented employee and leadership training and development initiatives
• Developed and oversaw the creation of training and job aids, instructional materials, computer tutorials, and reference materials appropriate to specified training objectives for a medical billing company
• Created Galen University for product certification of internal employees and customers
• Responsible for creation and administration of all training curriculum, plans and strategies
  
  
  Technical Training Manager – SAP Confidential,Alpharetta, Georgia (2001-2009)
• Cultivated and managed all aspects of the Education Department defining and maintaining all financials, setting standards, vendor negotiations, training room logistics, and training schedules
• Responsible for creation and administration of all training curriculum, plans and strategies utilizing the VisiDoc content management system for all versions of Visiprise Manufacturing/SAP ME
• Created Visiprise University for product and technical certification of internal employees and customers
• Trained, developed and maintained the training courseware for a manufacturing execution information system (MES) and a paperless data collection and repair management system utilizing Camtasia and FullShot screen capturing software
• Impact the implementation of all customer success through training, coaching and planning all customer educational logistics across the globe
• Provided coaching and mentoring to colleagues in all areas of the company serving as subject matter expert for Visiprise Manufacturing/SAP ME
• Responsible for managing and hiring a team of trainers

Training Manager - Confidential,Roswell, Georgia (1999-2001)

• Developed the user’s manual, training workbook and on-line help utilizing RoboHelp and Snag-it for a Visual Basic software development toolkit for windows powered wireless devices
• Managed and scheduled training courses for both internal and external customers
• Delivered training seminars for the thin-client software development toolkit
• Set the standards for all training and documentation
• Delivered soft skills training seminars such as Team Building, Diversity and Customer Relations
• Responsible for all educational ordering and training facilities
• Served as subject matter expert for the product to the Marketing Team
• Developed the educational mission statement for Education Department brochure
• Responsible for managing and mentoring a team
  
  
  Consultant - Confidential,Atlanta, Georgia (1990 - 2000)
• Served as Project Manager overseeing success of a wireless thin-client application for a private art auction
• Responsible for the implementation and functional support of a wireless thin-client application for a private art auction
• Tutored approximately 100 secondary and collegiate students in a vast number of mathematical, statistical and computer science applications
• Created an individualized basic teaching program for mentally handicapped college students
• Tailored specific program needs to improve retention and job performance
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  Advanced Training Specialist - Confidential, Atlanta, Georgia (1995 - 1999)
• Trained end-users on a water billing software application
• Coordinated the training, documentation and implementation of JD Edwards into 10 distribution centers
• Trained and provided production support for end-users on the JD Edwards Manufacturing solution
• Designed and developed the JD Edwards documentation for the customer’s end-user utilizing MS Word and Snag-it
• Developed test case scenarios from software documentation for phase II of a telecommunication’s integrated software system
• Created, designed, and developed a training workbook and an end-user reference manual for various end-user groups on an automated workflow software system
• Provided technical on-site support for telecommunications’ pilot site phase I software implementation
• Provided on-site support for training of an accelerated deployment of an integrated software
• Served as integrated software subject matter expert for the Training and Documentation Specialist Team

EDUCATION
Masters of Education
Major: Mathematics
Bachelor of Science
Major: Mathematics/ Computer Science