• Ten years of change management, business analysis, and organizational training experience in private corporations, higher education institutions, and government contract agencies.
• Three PeopleSoft implementations: Campus Solutions, FSCM, HRMS at University of Michigan, Westwood, CUNY.
• Certified Oracle PeopleSoft UPK developer. Certified CMMI process improvement specialist.
• Well versed in facilitating client needs assessments; identifying business problems, analyzing fit/gaps, and proposing solutions; drafting new policy & procedures; developing & delivering training; creating & maintaining project schedules; and presenting executive project briefings.

Oracle PeopleSoft Modules, Versions

• PeopleSoft Campus Solutions/Student Administration (CS) 8.0, 8.9, 9.0: Admissions, Campus Community, Financial Aid, Student Financials, Student Records
• PeopleSoft Financial Supply Chain Management (FSCM) 6.0, 7.0, 7.5, 9.0
• PeopleSoft Human Resources Management System 9.0

Oracle PeopleSoft Project Experience

• AD/CC, SR Functional Training Lead on the Campus Solutions 9.0 Implementation CUNYfirst project at CUNY (City University of New York).
• Participated in Admissions/Campus Community fit gap sessions for the CUNYfirst Wave 1 schools. Documented outcomes of needs assessment sessions. Lead SR training sessions for QBCC & QC Registrars. Produced a team work-plan to address trainable features for Rollouts 1 and 2.
• Wrote functional papers that explained system features and used UPK in the CS SR, AD/CC, and HRMS HCM TAM modules for the CUNYfirst client team. Worked closely with the Testing and Security teams to facilitate communication within the Adoption & Learning teams, and to troubleshoot client issues within the staging environments.
• Quality Assurance Lead for the internal Oracle “Accelerator Project”. Vetted Configuration Values and Fit Gap materials during the project bid analysis for Strayer University.

PeopleSoft Training Lead at Confidential

• Campus Solutions 8.9 Implementation at Westwood Online
• CS functional training lead for the Admissions, Student Financials, Student Records and Financial Aid modules. Collaborated on an implementation training strategy that prepared Admissions representatives and Student Records managers (450 end-users) for go-live at Westwood College Online.
• Conducted system Testing. Wrote functional documentation. Edited online help scripts. SharePoint site administrator. Used UPK & Captivate to pilot WBT content and curriculum planning for the national ground campuses. 
  

• Manufacturing & Distribution Materials Upgrade
• Worked directly with PeopleSoft product developers and graphic artists to write enhancements for Manufacturing and Distribution PeopleBooks and courseware (Enterprise version 8.11).
• Used XML Epic Editor to update the following PeopleBooks: Inventory Management, Sales Order Management, Advanced Cost Accounting, Advanced Stock Valuation, Tax Processing, Condition Based Maintenance, and Homebuilder Management.

Financial Data Warehouse Interface SQL Reports Writer at Confidential

• Used BusinessObjects to create complex SQL queries for financial users at the University’s Institute for Social Research. Ran briefing sessions on advanced user tips and reporting techniques for the ISR staff.
• Highly active in the BOB community, and conducted access workshops for the BusinessObjects Knowledgebase that I created for UMICH power users (CV website password is available upon request).

Helpdesk Consultant and Team Support Lead at the Confidential

• Original Tier I Helpdesk Consultant for The University of Michigan’s Administrative Information Services (MAIS) campus-wide implementation of PeopleSoft Financials and Student Administration (later, Campus Solutions). Managed call queue times and worked with callers to resolve software adoption issues.
• Promoted to the Financials Team Support Lead, then to the Student Administration Team Support Lead. Special projects included website content, and instituting a Lotus Notes Knowledgebase for all Help Desk Tier I and Tier II support staff.

• Master of Science, Information & Communication Sciences.
• Bachelor of Arts, dual-degree 
  

Senior Instructional Design Consultant at Confidential

• Created web-based training (sales course) for the 2010 Confidential Connect curriculum; target audience of business partners and associates. “ASC00208WEN Components - Contact Center Endpoints and Call Recording”.
• Worked with Confidential APSS management to design the course. Worked with Confidential Subject Matter Experts (SMEs) to develop the course and record audio files. Worked with overseas partners (Pune, India) to manufacture the course. Worked with the Confidential Learning Management to test and release. (2009)

IT Consultant for Special Projects at Confidential

• Worked directly under the Director of IT as part of the change management and documentation initiative for the newly launched IT department.
• Corporate liaison for annual Regional Sales Conference. Delivered conference room training sessions for NCM’s proprietary CRM tool, NetNewsdesk, and Motorola Q smart phone rollout for the regional sales force.
• Special projects included: Selection and implementation of NetNewsdesk, a direct email management program. Sarbanes-Oxley (SOX) corporate compliance initiative. Disaster recovery planning, including off-site resourcing. (2007)

• Worked closely with senior and executive management to identify key issues for the rapidly growing company, and to establish corporate strategy, policies, guidelines, and procedures.
• Earned CMMI process improvement certification with the Software Engineering Institute (SEI).
• Key team member for all corporate change management activities including creating and editing business process documentation; project goals and timelines; facilitating process workshops; and training for project managers, supervisors, and technical staff.
• Created new Organizational Training plan under the CMMI process management framework. Negotiated, implemented, and administered a Thomson NETg Learning Management System (LMS/LCMS) for 200 users. (2005)
  

Instructional Design Analyst at Confidential

• Developed training and learning assessments for technical and sales audiences (Confidential “CMS” Call Management System, and Cingular “SMART” Sales Manager Resource Training). Utilized Confidential’s proprietary iAuthor platform and ADDIE methodology to produce content for both Web Based Training (WBT) and Instructor Led Training (ILT) courses. (2003)

• Confidential iAuthor for eLearning
• Adobe Products: Captivate, Connect Pro (Macromedia Breeze), Dreamweaver, Illustrator, PhotoShop, RoboDemo, Writer Pro
• Arbortext Epic Editor for XML
• ADP PayForce and Enterprise eTime v4.3
• ATG Dynamo v.4.5, v.5 Java
• Borland StarTeam
• BusinessObjects v.4.1, v.5.1.1
• Citrix MetaFrame
• CMMI - Capability Maturity Model® Integration Certification v.1; 2006 and v.1.2; 2007
• EMC Documentum
• FrameMaker v.6.0, v.7.0
• Global Crossing / Webex / Raindance
• HTML code, XML
• Lectora Publisher
• Lotus Notes
• Macromedia Authorware 6, CourseBuilder, HomeSite/Learning Site
• MS Office Suite: Access, FrontPage, Excel, Outlook, PowerPoint, Project, Publisher, Visio, Word
• Microsoft SharePoint
• Oracle Tutor and UPK (User Productivity Kit) 2.7.2, 3.1
• PeopleSoft Campus Solutions Admissions 8.9, 9.0
• PeopleSoft Campus Solutions Financial Aid 8.9, 9.0
• PeopleSoft Campus Solutions Student Financials 8.9, 9.0
• PeopleSoft Campus Solutions Student Records 8.9, 9.0
• PeopleSoft Financials and General Ledger 6.0, 7.0, 7.5
• PeopleSoft Human Resources 9.0
• Remedy Call Center
• TechSmith Suite: SnagIt, Camtasia 2, 5
• Thomson NETg LMS and LCMS Administrator
• French language proficiency