TECHNICAL / ARCHITECTURE SUPPORT Resume

SUMMARY

An accomplished technologist who can effectively deliver sound business performance using my skill with packaged software solutions, business solutions, application architectures, Internet technologies, analytics and relational database systems.
A self - motivated, innovative thinker, consistently pursuing new challenges to stretch my abilities to expand my knowledge, and bring greater returns to my employers.
A proven ability to communicate effectively within all organizational levels from senior management to technical engineers.

TECHNICAL SKILLS

Oracle / DB2 / SQL Database
BMC Patrol / Portal / TMART / BPPM / SAP / Mainframe / Truesight / Remedy / ProactiveNet
IBM MVS Technical Support - LPAR Mainframe and AS/400
SAP BASIS - Performance Tuning / system upgrades
Microsoft Office / Visio / Project / Server 2003 &2008
Oracle Database
Nagios
TelAlert
COBOL
SQL
RACF
EMC RSA Authentication Manager

PROFESSIONAL EXPERIENCE

Confidential

TECHNICAL / ARCHITECTURE SUPPORT

Responsibilities:

Upgrade BMC TMART from version 3.9 to 4.2 (TMART is part of EUEM)
Level 2 support for BMC Patrol / Portal Software
Manage Microsoft 2003 & 2008 servers and their associated operating systems and software.
Manage security concerning operating system solutions by following industry standard best practices under the guidance of the data security analyst.
Install, configure, maintain, and troubleshoot moderately complex application server hardware, software, and peripheral devices.
Administer hardware and software upgrades.
Develop, implement and maintain policies, procedures and associated training plans for resource administration, appropriate use, and disaster recovery.
Establish service level agreements with end users.
Administer and maintain end user accounts, permissions, and access rights.
Perform server and security audits.
Monitor and test network performance and provide network performance statistics and reports.
Recommend, schedule, and perform software and hardware improvements, upgrades, and repairs.
Assist in completion of special projects on as needed basis.
Responsible for creating synthetic monitoring transactions and developing reporting requirements.
Working with the Oracle team, Microsoft Server group and the Network team on system configurations to meet end-users requirements.
Integrated TM-ART to BMC BPPM

Confidential

MVS TECHNICAL SUPPORT /SAP BASIS SUPPORT

Responsibilities:

Provided SAP Basis administration support and performance monitoring & tuning, problem analysis & resolution, and other activities required to maintain system integrity and maximize uptime.
Worked extensively on all aspects of user administration, client copy functionality, R/3 installation/kernel upgrade, performance analysis and memory/buffer management, spool administration, SAP installation, technical documentation, and troubleshooting.
Project Leader for upgrading from SAP 3.1H to 4.5B environment
Proficient with COBOL, MVS, Windows, AS400 operating systems, and IBM and Honeywell, Microsoft computer hardware platforms along with knowledge of SAP FI/CO, and DB2, SQL and Oracle databases