Collections Specialist Resume Profile

ACCOUNTS RECEIVABLE SPECIALIST/CUSTOMER SERVICE

Extensive experience working for Fortune 500 companies. Expertise in negotiations, communication and quality customer service. Positive and energetic achiever, Customer-focused with strong relationship building capabilities:
Customer Service . Organized . Analytical
Multi-tasking Abilities . Negotiations . Reconciliation
TECHNICAL SKILLS

Word, Outlook, Excel, Oracle, SAP, FileNet, Aceva, Sharepoint, Q20, Clarify

PROFESSIONAL EXPERIENCE

confidential

Senior Credit/Collections Specialist

Performed all Accounts Receivable objectives working cross functionally with Inter-company Departments to assist with the quick resolution of timely customer payments.
Maintained accuracy, integrity and completeness of entire Multi-Million Dollar portfolio
Reconciled/Resolved disputes and adjustments such as credits, bad debt write-offs and refunds.
Daily interaction with the Sales, Legal, Tax and Procurement Departs working cross functionally
Provided excellent customer service as the first point of contact
Experienced in reviewing Contracts and Legal documents
Ability to negotiate in order to accommodate towards customer satisfaction
Confident use of written and communication skills
Strong analytical and organizational skills
Consistently exceeded all forecasted monthly goals with an annual achievement of 120

confidential

Sales/Support Administrator - Accounts Receivable/Customer Service

Daily interaction with customers to collect the renewal of Software Support Contracts Negotiated quotations and cold called companies to create lead generation.
Consistently achieved and surpassed all goals in Support revenue by 120,000 monthly
Addressed complaint letters for reconciliation towards customer satisfaction
Central point of contact for customers
Communicated with 40-50 customers daily to ensure Support Renewal was timely
Prepared quotes for new renewals
Cold called companies for lead generation

confidential

People Development Group Human Resources, Customer Service/Legal

Assisted the Director in the accomplishment of the Circle Of Excellence achievement vacation reward.
Communicated with Achievers to ensure smooth traveling and resolved any problems or situations.
Sorted, organized, labeled thousands of letters, folders and envelopes
Edited Red lined documents for Legal proceedings

PROFESSIONAL DEVELOPMENT

Customer Service, Diversity, Mediation/Negotiation, Excel I and II, Organization