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Director Of Operations Resume Profile

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SUMMARY

Reliable and efficient senior programmer with 20 years of experience in database development and implementation and support of Oracle ERP systems Payroll and Human resources . Motivated learner with proven track record in meeting and succeeding with new challenges. Team-leader with excellent communication skills to coordinate between business and IT. Experienced in multiple platforms resulting in excellent problem-solving skills.

COMPUTER SKILLS

  • Languages:
  • Oracle PL/SQL
  • UNIX Shell Scripting
  • MicroFocus/Mainframe COBOL
  • Software:
  • Oracle database up to 11g
  • Oracle HR/Payroll/Benefits R11i 9i database
  • LogiXML Report Writer
  • PLSQL Developer
  • Oracle Reports Builder
  • Oracle Forms
  • Oracle Designer
  • Microsoft Windows
  • Microsoft Excel
  • Microsoft Access

EXPERIENCE

Confidential

Director of Operations / Billing

  • Strong communication interface among insurance companies, therapists, and clients about mental health benefits and payments.
  • Acquired oral comprehension in the verbal command of the Spanish language.
  • Responsible for billing and scheduling for all clients. This includes ensuring all insurance reimbursements are completed.
  • Maintain confidential records, financial, and statistical data for the counseling firm according to current HIPPA standards.
  • Implementation and upkeep of software program for mental health professionals
  • Responsible for all technical issues with the office computers and fax machine.
  • Website re-design and maintenance.

Confidential

Oracle Developer 2 month contract

Responsible for creating a new process for budgeted positions. This involved creating new forms, reports, tables, triggers, and sequences.

Confidential

Oracle Developer

  • Responsible for updating existing and creating new Oracle code. This includes packages, procedures, functions, triggers, tables, etc, all supporting the RezExpert application.
  • Research issues noted by users to determine root cause.
  • Share responsibility for converting new properties into RezExpert Oracle database. This is done via Microsoft Access, Oracle scripts, and trouble-shooting any issues that arise.
  • Create Oracle reports in Excel. This allows users to run reports against the Oracle database without needing any reporting tool.

Confidential

Database Developer

  • Responsible for running campaigns for team's client using Alterian.
  • improve procedures in all aspects
  • extract data from Oracle into Alterian via DOS and PL/SQL scripts
  • obtain specifications from client
  • create Unix scripts to help validate data
  • set up tables for QC support
  • assist BSAs with QC support
  • create Engineered Fields as needed
  • troubleshoot Load process
  • assist client with Alterian issues
  • train other team members in Alterian
  • Maintain Oracle software for team.
  • Create and update packages, procedures, tables, and other PL/SQL objects supporting company's Loyalty program application
  • Create and update Unix scripts

Confidential

Oracle Team Lead / Senior Developer

  • Team lead responsible for development and deployment of caroffer.com on an Oracle platform. An online application supporting millions of hits per month.
  • Knowledge of automotive industry.
  • Development of error handling routines to monitor exceptions
  • Development of complex PL/SQL procedures and triggers.
  • Involved in data modeling efforts to build new and enhance existing custom applications.
  • Knowledge, understanding, and working experience in generating and parsing XML in oracle.
  • Responsible for system performance tuning utilizing Explain plan and other tuning techniques.
  • Responsible for designing and developing a Remarketing Portal which allowed the tracking and management of all vehicle inventory from transportation to the sale of the vehicle.

Confidential

Senior Programmer / Analyst

  • Involved in major Oracle Applications enhancements and customizations that allowed DISD to be acknowledged as Innovator of the Year at OAUG 2005.
  • Worked in many aspects of support in the Software Support department, Payroll/HR and Financials side.
  • Created countless Oracle reports and Oracle forms to assist users in their everyday work.
  • Created Element entries for Payroll.
  • Lead developer for Oracle Workflow and Alerts.
  • Managed full project life-cycle.
  • Trained coworkers in different areas Oracle.
  • Familiar with discoverer administrator tool.

Confidential

Programmer / Analyst

  • Worked in all aspects of support in the Cyborg Technology Support department - including running pay runs, creating Cyborg screens and reports, creating Oracle reports and forms.
  • Operated as Cyborg Security Officer.
  • Maintained and enhanced the WestCorp System.
  • Dealt with user support, correlating between Cyborg and oracle, shell scripting, W2 processing, and installations.
  • Analyzed existing key Cyborg report, improving run-time by 10 .
  • Successfully led W2 production project.
  • Created new W2 process, allowing local production and control of all required forms.
  • Re-vamped Cyborg security profiles, ensuring proper security to users.

Confidential

Programmer / Analyst

  • Versatile member of the Dime Bank project, able to facilitate multiple projects.
  • Designed and coded Cyborg programs for conversion.
  • Administered project controls and scheduled coding problem resources.

Confidential

Programmer / Analyst

  • Analyzed Payroll, Human Resources, and Benefits departments' systems for improvements.
  • Improved design of and created reports for Payroll, Human Resources and Benefits by using Cyborg and MicroFocus COBOL.
  • On-call programming support for weekly payroll runs.
  • Upgraded PCs to Cyborg 2.5 and assisted users in problem solving due to the upgrade.
  • Created new process for annual Equal Employment Opportunity Commission report, allowing data to be downloaded rather than manually transcribed.

Confidential

Applications Programmer

  • Created, modified, and monitored team applications using COBOL. Received Programming Group of the Year award team effort .
  • Functioned as Project Team Leader.
  • Trained new employees.
  • Created Electronic Forms System reducing paper trail by 35 .
  • Created user-defined electronic forms, allowing e-forms to be created by user. Received Achievement award .
  • Created Data-Based Advertising system, allowing clients to send revenue-creating mailers to their customers.

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