Director Of Operations Resume Profile
SUMMARY
Reliable and efficient senior programmer with 20 years of experience in database development and implementation and support of Oracle ERP systems Payroll and Human resources . Motivated learner with proven track record in meeting and succeeding with new challenges. Team-leader with excellent communication skills to coordinate between business and IT. Experienced in multiple platforms resulting in excellent problem-solving skills.
COMPUTER SKILLS
- Languages:
- Oracle PL/SQL
- UNIX Shell Scripting
- MicroFocus/Mainframe COBOL
- Software:
- Oracle database up to 11g
- Oracle HR/Payroll/Benefits R11i 9i database
- LogiXML Report Writer
- PLSQL Developer
- Oracle Reports Builder
- Oracle Forms
- Oracle Designer
- Microsoft Windows
- Microsoft Excel
- Microsoft Access
EXPERIENCE
Confidential
Director of Operations / Billing
- Strong communication interface among insurance companies, therapists, and clients about mental health benefits and payments.
- Acquired oral comprehension in the verbal command of the Spanish language.
- Responsible for billing and scheduling for all clients. This includes ensuring all insurance reimbursements are completed.
- Maintain confidential records, financial, and statistical data for the counseling firm according to current HIPPA standards.
- Implementation and upkeep of software program for mental health professionals
- Responsible for all technical issues with the office computers and fax machine.
- Website re-design and maintenance.
Confidential
Oracle Developer 2 month contract
Responsible for creating a new process for budgeted positions. This involved creating new forms, reports, tables, triggers, and sequences.
Confidential
Oracle Developer
- Responsible for updating existing and creating new Oracle code. This includes packages, procedures, functions, triggers, tables, etc, all supporting the RezExpert application.
- Research issues noted by users to determine root cause.
- Share responsibility for converting new properties into RezExpert Oracle database. This is done via Microsoft Access, Oracle scripts, and trouble-shooting any issues that arise.
- Create Oracle reports in Excel. This allows users to run reports against the Oracle database without needing any reporting tool.
Confidential
Database Developer
- Responsible for running campaigns for team's client using Alterian.
- improve procedures in all aspects
- extract data from Oracle into Alterian via DOS and PL/SQL scripts
- obtain specifications from client
- create Unix scripts to help validate data
- set up tables for QC support
- assist BSAs with QC support
- create Engineered Fields as needed
- troubleshoot Load process
- assist client with Alterian issues
- train other team members in Alterian
- Maintain Oracle software for team.
- Create and update packages, procedures, tables, and other PL/SQL objects supporting company's Loyalty program application
- Create and update Unix scripts
Confidential
Oracle Team Lead / Senior Developer
- Team lead responsible for development and deployment of caroffer.com on an Oracle platform. An online application supporting millions of hits per month.
- Knowledge of automotive industry.
- Development of error handling routines to monitor exceptions
- Development of complex PL/SQL procedures and triggers.
- Involved in data modeling efforts to build new and enhance existing custom applications.
- Knowledge, understanding, and working experience in generating and parsing XML in oracle.
- Responsible for system performance tuning utilizing Explain plan and other tuning techniques.
- Responsible for designing and developing a Remarketing Portal which allowed the tracking and management of all vehicle inventory from transportation to the sale of the vehicle.
Confidential
Senior Programmer / Analyst
- Involved in major Oracle Applications enhancements and customizations that allowed DISD to be acknowledged as Innovator of the Year at OAUG 2005.
- Worked in many aspects of support in the Software Support department, Payroll/HR and Financials side.
- Created countless Oracle reports and Oracle forms to assist users in their everyday work.
- Created Element entries for Payroll.
- Lead developer for Oracle Workflow and Alerts.
- Managed full project life-cycle.
- Trained coworkers in different areas Oracle.
- Familiar with discoverer administrator tool.
Confidential
Programmer / Analyst
- Worked in all aspects of support in the Cyborg Technology Support department - including running pay runs, creating Cyborg screens and reports, creating Oracle reports and forms.
- Operated as Cyborg Security Officer.
- Maintained and enhanced the WestCorp System.
- Dealt with user support, correlating between Cyborg and oracle, shell scripting, W2 processing, and installations.
- Analyzed existing key Cyborg report, improving run-time by 10 .
- Successfully led W2 production project.
- Created new W2 process, allowing local production and control of all required forms.
- Re-vamped Cyborg security profiles, ensuring proper security to users.
Confidential
Programmer / Analyst
- Versatile member of the Dime Bank project, able to facilitate multiple projects.
- Designed and coded Cyborg programs for conversion.
- Administered project controls and scheduled coding problem resources.
Confidential
Programmer / Analyst
- Analyzed Payroll, Human Resources, and Benefits departments' systems for improvements.
- Improved design of and created reports for Payroll, Human Resources and Benefits by using Cyborg and MicroFocus COBOL.
- On-call programming support for weekly payroll runs.
- Upgraded PCs to Cyborg 2.5 and assisted users in problem solving due to the upgrade.
- Created new process for annual Equal Employment Opportunity Commission report, allowing data to be downloaded rather than manually transcribed.
Confidential
Applications Programmer
- Created, modified, and monitored team applications using COBOL. Received Programming Group of the Year award team effort .
- Functioned as Project Team Leader.
- Trained new employees.
- Created Electronic Forms System reducing paper trail by 35 .
- Created user-defined electronic forms, allowing e-forms to be created by user. Received Achievement award .
- Created Data-Based Advertising system, allowing clients to send revenue-creating mailers to their customers.