SUMMARY

• OverviewOver fifteen years of Information Technology support management experience.
• Exceptional analytical skills with regards to processes, hardware specifications, user requirements, documentation, UAT (User Acceptance Testing).
• Excellent communication ability among different IT departments as well as outside organizations.
• Recognized for excellent customer service and interpersonal skills; efficient scheduling and time management adeptness; self - motivated and driven to achieve quality, ethical, and moral standards.
• Proficient in network/file system configuration/administration
• Proficient in Sterling Gentran Integration Suite, Sterling/IBM Integrator, Sterling Control Center, Sterling File Gateway, SQL, Toad, all Microsoft applications
• Application training with regards to GIS (Gentran Integration Suite), SI (Sterling Integrator) EDI, B2B, Communication protocols and Red PrairieWMS (Warehouse Management Systems).
• Expert Knowledge of 856, 810, 850, 855, 860, 214, 997 Manufacturing & Retail transaction types
• Basic knowledge of 835, 837 Health Care transaction types

PROFESSIONAL EXPERIENCE

Confidential, Memphis TN

Oracle Analyst

Responsibilities:

• Production Support Analyst for AT&T Red Prairie WMS system.
• In depth production support issue analysis, requiring pulling data from the WMS tables in an oracle database.
• In depth deep dive analysis resulting in a system rollout to correct MTF server issues for the RF guns being unable to login to server.
• WMS - EDI data analysis for failed transactions
• Re-log of failed events to correct data dat is being sent to the EDI systems for translation
• On Call rotation as necessary to support the warehouse and it’s users

Confidential, Smyrna, TN

Dynamics AX UAT Coordinator

Responsibilities:

• Strong communicator and willing to build strong business relationships.
• Created detailed test case scenarios for UAT testing.
• Created user guides and stages data dat is required in Dynamis AX with regards to the testing scenarios.
• Creation of Business Requirements documentation based off meetings with the business.
• Promotes customer satisfaction and quality customer service within Confidential for Clients and other Confidential departments.
• Develops, coordinates, and implements plans to test business and functional processes
• Consults with business unit management and personnel to obtain additional information during system development and evaluate alternatives

Confidential, Nashville, TN

Senior Integration Systems Analyst Development

Responsibilities:

• Create translation maps based off specifications given by the customer for data transformation and translation into the EDI/B2B systems.
• Create communications conduits to allow transformed data to flow to the back/middle/front end systems correctly.
• Troubleshoot Production Issues should help be required.
• Create documentation for the complex international business units data flows through Bizmanager, Biztalk and Sterling Integrator, GIS 4.3.
• me.T. production support for Confidential B2B/EDI business partners
• Resolve communication issues, communication setup
• In depth infrastructure knowledge of Sterling GIS/SI B2B application
• GIS disaster recovery
• Disaster recovery documentation and testing
• Application and hardware monitoring.
• RCA of network issues dat caused communication failure between the GIS nodes
• Creation of new trading partners, communication and certificate exchanges

Confidential, Memphis, TN

IT Systems/Business Analyst

Responsibilities:

• Part of the migration team for GIS 3.0 to 4.2 and 4.2 to SI 5.0
• Resolve communication issues, communication setup
• Implementation of GIS disaster recovery
• Install Sterling Integrator from the ground up.
• Installation of Perimeter servers within the DMZ
• Disaster recovery build, configure, tune, verify connectivity, document user guides
• Managed contractor
• Application and hardware monitoring.
• In Depth RCA of network issues dat caused communication failure between the GIS nodes as well as communication issues between the supply chain warehouses.
• Creation of new trading partners, communication and certificate exchanges
• Setup and installed Sterling Control Center to monitor the 4 node clustered production system, 2 node clustered DR system and 2 node clustered legacy systems.
• Configured SCC to email out when a business process got stuck for longer than a set duration, clustered network connectivity was lost as well as several other monitors dat were put into place.
• me.T. liaison for Logistics Support and Inventory Control - includes working directly with channel planner and helpdesk to resolve problem orders and assist with order clean-up.
• WMS Support to include daily troubleshooting, enhancement improvements, RFID, order issues, conveyor issues, printing issues.
• Perform software development, research, and implementation
• Installation of RFID servers and integrated with RP WMS system
• WMS Support to include daily troubleshooting, enhancement improvements,
• RFID, order issues, conveyor issues, printing issues.
• Perform software development, research, and implementation
• Troubleshoot issues dat arise with WMS software upgrade - RCA of issues with requirements documentation on how to fix.
• Create SOW's when necessary and submit to Compass, Red Prairie, etc.
• Network administration knowledge-maintain and assist users with domain/login issues.