Oracle Support Service Resume Profile
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Quality Summary
- Proven experience of Oracle 9i, 10g, 11g
- Solid knowledge of various operating system and network protocol
- Team player, able to work effectively with colleagues, customers and backend support
- Strong troubleshooting skills, excellent problem solving and analytical skills
- Multitask capabilities, able to work effectively under pressure and meet deadlines
- Technical Skills
- Operating system: Linux, Solaris, AIX, HP-UNIX, Windows
- Language: Shell, C ,SQL, PL/SQL
- Database: Oracle 9i/10g/11g, RAC, Data Guard, GoldenGate
- Working Experience
- Confidential
Technical analyst, Oracle Support Service
Work and responsibility
- To provide onsite DBA support
- To work with Global Support and customers to manage problem in crisis situation
Tasks and Achievement
Confidential
- Provide in-house DBA support
- Be responsible for maintain and monitor core systems
- Closely work with customer's system team and application team
Confidential
- Conduct performance and configuration assessment for customers
- Identify bottleneck and advise professional recommendations
Confidential
- Participated in database upgrade multiple times
- Hands-on experience on clusterware and database installation
- Apply Patchset update PSU and backport patch
Confidential
- Check patch conflicts for backport, Patchset and PSU
- Perform patch analysis and provided recommendation
Confidential
Tune application SQL
Good command of Oracle debug tools
Confidential
- Develop backup strategy according to customer's request
- Implement tape backup and restore using Netbackup
- Configure catalog database to manage backup
Confidential
IT Analyst
- Work and responsibility
- Assisted IT infrastructure deployment
- Maintained server and network facility
- Conducted emergency drills, and summarize technical documentation
- Languages
- Mandarin Native speaker
- English Professional working proficiency
- Cantonese Professional working proficiency
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