Operations Support Analyst Resume Profile

Summary of qualifications: Oracle Certified Associate in Oracle 10g and SQL 11g.

Bachelor's Degree in Information Systems with a Concentration in Oracle Database Administration. Associates Degree in Computer Science Programming . Two years' experience configuring, installing, performance monitoring, tuning, security/ backup and recovery of Oracle databases. Seven years of experience working in the Information Technology field. Built and designed Microsoft Access Relational Database. I have completed coursework in Data Warehousing. Assisted Sr. DBA's with software installations, patching and upgrading. Detail oriented and strive to resolve database, application servers, web servers and network issues. Competencies are Microsoft Access, Microsoft Word and Excel, Symantec NetBackup, BMC Patrol, Bppm, Control-M adhoc and batch job scheduling and Siebel trouble ticket system. Completed several Data Center auditing compliance projects assigned by management. Possess the ability to think and articulate technical challenges and solutions under pressure and meet deadlines. Highly recognized by managers as a team player with excellent interpersonal skills. Possess a active Public Trust clearance.

Technical Competencies:

Oracle 10g and 11g
11g SQL and PL/SQL
UNIX
Relational Database Management Systems
RMAN Backup and Recovery
Enterprise Manager
Installation and configuration
Windows OS
Contributed new procedures to the Standard Operating Procedures Manual.
SQL Developer

Work Experience Operations Support Analyst /Junior Oracle DBA Confidential Coordinate with the Operations Center to monitor multiple databases. Perform routine DBA activities for Oracle database instances. Administered, supported and maintained multiple Oracle instances. Ensured that the database servers are working according to the requirements and resolved issues. Scheduled backup and recovery tasks using RMAN by assisting the Sr. DBA in guaranteeing that the organization will not lose any data, and that data is always recoverable and available. Installed and configured Oracle Database Server in an Acceptance environment. Perform the routine performance monitoring and tuning of the Oracle databases. Communicated with clients to ensure end-user information discrepancies are resolved. Monitor production applications, web servers, databases and networks using a combination of monitoring tools to ensure availability. In addition, I performed routine Data Center support responsibilities as assigned. Junior DBA /Lead Operations Support Specialist Confidential Coordinated with Operations Center to monitor the database at all times. Assisted Sr. DBA's in maintaining the data on servers and databases. Perform routine DBA activities for Oracle database instances. Administered, supported and maintained multiple Oracle instances. Ensured that the database servers are working according to the requirements and resolved issues. Scheduled backup and recovery tasks using RMAN by assisting the Sr. DBA in guaranteeing that the organization will not lose any data, and that data is always recoverable and available. Installed and configured Oracle Database Server in a Acceptance environment. Perform the routine performance monitoring and tuning of the Oracle databases. Communicated with clients to ensure end-user information discrepancies are resolved. Monitor production applications, web servers, databases and networks using a combination of monitoring tools to ensure availability. Respond to automated alerts from monitoring tools according to procedure. Diagnose cause where appropriate and resolve expeditiously. Use judgment and knowledge of networking, systems and applications to identify problems as they occur and decide on best course of action to resolve the issue. Make accurate entries in shift logs of all events, issues, responses and resolution. Communicate with internal and external government customers in a professional manner. Compose detailed and accurate incident reports on production servers of problems and customer calls via Siebel trouble ticket system.

We provide IT Staff Augmentation Services!

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship