PROFESSIONAL SUMMARY

• A business oriented professional with IT experience in pharmaceutical, finance, mortgage, and manufacturing industries.
• Held roles as a Senior Business Analyst, Systems Analyst, and Systems Developer for full life cycle IT applications.
• Full breadth of application development experience including Gap analysis, process re-engineering, requirements gathering, requirements validation, quality assurance, software releases and scheduled update releases.
• Utilized SDLC, Waterfall, Agile, PMBOK, CMMI and blended methodologies.
• Experience with Use Cases, Sequence Diagrams, Activity Diagrams, and Business Process Models.

WORK EXPERIENCE

Confidential

Leading the conversion of Global Transaction Operations databases to Accutrac Record management system.

• Managing the implementation of Retention API interface in Accutrac for Release 3 2013
• Developing project plan for the performance and capacity planning for Accutrac application from Infrastructure, Application, and database analysis.

Confidential

• Releases worked on: ER212, ER312 Treasury Services Deal Manager Onboarding Applications
• Lead Onboarding Scope Items: Global ACH, Liquidity Core Balance Growth, e-Serve, LATAM Brazil, Client ACCESS Host to Host Direct Transmission
• Conducted business requirements gathering meetings with SMEs utilizing collaborative/Agile approach.
• Elicited and documented detailed business requirements using Requirements Traceability matrix RTM
• Identified impacted areas with the requirements Sales, Implementation, Services, and Operations
• Identified and document current, future, and the gaps between existing and future system.
• Clarified Gaps and Differences G D in Market Change Readiness Calls
• Researched the defects identified in UAT calls and document in Quality Control application.
• Lead team review sessions of the requirements utilizing collaborative/Agile approach.
• Conducted Root Cause Analysis on defects
• Initiated Change Requests and obtain approval from SMEs.
• Followed up with SMEs and team members on clarification questions.
• Partnered with BA team members in research for USD Clearing and Liquidity products knowledge and presented the findings to the rest of the team members.

Confidential

• Gather and document the requirements on web services.
• Create end to end process flows.
• Gather and document requirements from Enterprise Security group, Networking group, WebSphere Administrator group to implement Service Oriented Appliance SOA Data Power XI50
• Elicit and analyze requirements from the business users for Tricare Health Insurance
• Document user, functional and non-functional requirements using CMMI Methodology
• Walk through the requirements with stakeholders, sponsors and users for approval
• Work with different department personnel customer service, operations, telecommunications, corporate data warehousing and reporting for requirements and deliverables for call center application.
• Liaison to Technical team to clarify the requirements
• Review and analyze Interactive Voice Response IVR system and Telephony system call flows for Beneficiaries, Providers and Behavioral Health customers
• Troubleshoot the existing business process TeamTrack flow to improve functionality.
• Peer review requirement documents assembled by other Business Analysts on various projects

Confidential

• Gathered, analyzed, and documented the current business requirements for the Regulatory Affairs Division.
• Created Business Process Model for Regulatory Affairs Division
• Created training material and revised Standard Operating Procedures S.O.P.
• Developed Functional Requirements Documentation for FDA eCTD Electronic Common Technical Document application
• Developed User Requirements Document for Drug Application submission process.
• Assisted in Validation of the system for release.
• Developed traceable matrix for validation protocols and requirements.
• Compiled Release Notes for the system releases and route them for approval.
• Liaison to vendors to complete the required tasks.
• Interacted with users to clarify the requirements.
• Communicated with Technical team regarding system issues in development environment.
• Confidential
• Analyzed and documented the details of the current Financial Representatives' compensation system.
• Created Statement of Work for new Advisory products to be included in the product line.
• Analyzed the current General Agency Bookkeeping System to incorporate new data downloads.
• Helped the users in creation of Project Management Plan.
• Created USE CASES and statement of work for the existing and new functionality of the system.
• Organized user requirements based on business needs and current process flow.
• Created use cases using RUP methodologies and current business processes.
• Utilized Rational RequisitePro for requirements management.
• Facilitated meetings with management, stakeholders, and project team to determine requirements and set expectations of deliverables.

Confidential

• Aligned business requirements to strategic global IT direction for North America's Financial PeopleSoft Integration.
• Ensured that the integration systems design meets business strategies.
• Performed integration analysis on multiple Manpower Systems.
• Delivered quality project documents utilizing standard Project Methodologies.
• Provided Functional Requirement Specifications FRS for Global PeopleSoft Integration AP, GL modules
• Resolved issues with the client and obtain approval of FRS from the client.

Confidential

• Designed and developed the inventory control and Bill of Lading systems using SDLC methodology.
• Defined scope, timeline and resources required to develop and modify the application.
• Managed project to ensure timetables, objectives and business requirements are met.
• Automated existing manual business processes and designed new business processes.
• Facilitated meetings with executive management, stakeholders, and project team to determine requirements and set expectations of deliverables.
• Created use cases and sequence diagrams to define system behavior. Confirmed accuracy and acceptance of the design and behavior of the system with stakeholders.
• Developed business process models in RUP to document existing and future business processes.
• Performed Gap Analysis by identifying existing technologies, documenting the enhancements to meet the end-state requirements.
• Provided training and technical support to the staff.
• Documented policies and procedures for system documentation.

Confidential

• Automated mortgage loan data upload process to MGIC server.
• Developed USE CASES, Sequence Diagrams, Activity Diagrams for the user requirements. Liaison between users and developers to analyze requirements for the application development.
• Conducted user acceptance automated testing to ensure all requirements were met.
• Developed test plans, test conditions, and test cases based on business requirements, technical specifications, and product knowledge.
• Created user friendly GUI for loan upload process.
• Facilitated viewing of B2B client relationship data by various MGIC and eMagic divisions.
• Designed Lotus Notes database to maintain brokers, correspondents, vendors, and investors.relationships
• Determine the impact of changes to business requirements on systems applications.
• Designed and developed a nightly agent to transfer data between eMagic and MGIC resulting in timely information delivery to sales and operations team members.
• Lead role in implementation of the delivery strategies for reports using web focus tool.
• Gathered Operations, Marketing and Sales division's requirements, and designed reports to show transaction volume at different levels.
• Managed and supervised consultants for timely software deliveries and quality control.